"I received an informal education from your customer service department on how to order glasses and he explained what all the numbers meant, very cool experience...cool frames, cool company, everything cool!!! thanks."
"And great customer service reps as I had to call to upload prescription "
"Tearible. It's been 4 days and you haven't shipped me my glasses but you keep sending me emails trying to get me to buy more things. I guess so you won't ship them either. If I ever get my glasses I am sure I won't purchase anything else from you. I'm almost ready to cancel my order and pay full price elsewhere. "
"I was skeptical ordering online, but glasses came and were perfect, exactly as ordered. "
“Thank you so much for your order and trust.
Lee W.”
"Mr Eton kept me informed during the entire process and the delivery was on time. Thanks."
“Eton is one of our best reps and we are super excited that he was doing his best to help you.
Enjoy your eyeglasses.
Lee W.”
"Very easy to find the style I wanted ,prices are great. "
"Competitive price and great frames. Took a little longer than expected to arrive. Very poor packaging, not secure and not well-padded. My eyeglasses are very important and to just have them clunking around in the box was an unpleasant surprise. Glad they were not damaged."
"Received the frames I ordered. They were new and just as pictured."
"I just recently placed an order with them. I found the frame that I wanted, and the lens selection was great. As I said above, the checkout process was very simple, and their prices were very competitive, even factoring in the cost of shipping."
"Great selection and easy to order!!"
"Lenses and frames more expensive that optical, just got frame as back up for pair I already had"
"The company has not shipped product and it has been over a week. But the company had no problem immediately charging me $298."
"I bought frames, but when I finished the payment I didnt get back an email with the confirmation.
I recived a confirmation of my ordering 2 bussines day after I did it.
The products that offered this company are very good quality and good price.
"
“thank you for your order, the order placed on the 5th Sunday prior to Labor day we were closed the following two days and began your order on the 8th when we returned. we should have your frame shipped out to you early next week. Thank you again for your business.
Lee W.”
"Tried to cancel order and NO reply at all from Customer Service. Unclear from website that products are sent from the US. Avoid at all costs"
“order was canceled as you requested, at check out prior to payment we display in three different places that order will ship from the USA to let people know that tariffs or import taxes and duties may apply.
Lee W.”
"I received good quality frames at a good price. Shipping was within the time frame they stated, and customer service was helpful."
"I was highly satisfied with the deals, pricing, prompt email response from my first order that happened to be a pair of Versace glasses that Ive wanted for a year, the glasses came in 2 days since I ordered early in the week and I ended up buying a second pair, Ive spent nearly $500 on two pair of shades so far. My second pair was influenced by Lil Eazy E aka Eric Wright Jr. the son of NWA member Eazy E via a YouTube interview. He rocked those Versace glasses. I had to have a pair of my own."
“Thank you for the multiple frames order and for the very nice review, Enjoy the Versace frame that we did ship same day as this is one of the many style we warehouse.
Lee W.”
A rep from Coolframes.com, coolframes, has responded:
“Thank you for your order, we are not trying to get you to buy more things.
We are asking for a payment for the difference on the frame you bought and the price you paid.
Lee W.”