"I received an informal education from your customer service department on how to order glasses and he explained what all the numbers meant, very cool experience...cool frames, cool company, everything cool!!! thanks."
"Great job keep up the good work I really appreciate it "
"They have one of the best prices from
Resellers but in my case the information I read on their site, convinced me about having my frame (no lenses) the next day. Upon I received the email, it says that they were going to order to the manufacturer and then they deliver overnight. "
"Ordered expensive glasses, waited a couple weeks, they arrived with a scratch, wrong prescription, and missing translations feature I paid a lot for. Now I have to go through return process. Not happy."
"They have their act together."
"I liked the selection and I found the exact frame I wanted. The lens choices were good and easy to understand. "
"This is my sixth time buying glasses online in the past 6 years,4 for myself and 2 for my wife.this order was for her.she is hard to shop for, and harder to please.she is a happy camper.the service was fantastic, updates about the order were punctual, shipping was fast, and now I will order myself a pair from these folks.thanks for making it easy.regards, Robert"
“Robert, thank you for your order, trust and we are thrilled your wife is happy. ”
"Good choice…. Easy to use…. Wait to see what the glasses are like when they arrive ! "
"I found the frames I was looking for easily."
"It was very easy to place my order. Cool Frames had the best possible price on the glasses I wanted."
"As for the glasses, they were fine, pleased with workmanship and quality but had to return due to size being wrong. Disappointed with conflicting answers from customer service. Too many conflicting answers to my questions and then told the glasses shipped before contacting me to check if the price difference was ok on the exchange I needed. Will not order online eyeglasses again. Better to go in person and try them on."
“So sorry for any confusion you may have experienced! We would have been more than happy to work with you on this problem. Hopefully you'll give us another chance in the future.
Thanks,
Ashley C.
coolframes.com”
"I could not find the pair I was looking for (discontinued) but the frames I found turned out to be the lightest glasses I have ever worn. What makes Safilo Elasta the very best are the spring-hinged temples. I have been wearing glasses since my second grade teacher deduced that I could not see the chalkboard. 62 years of wearing glasses and still enjoying well designed frames. I just purchased another pair for sunglasses."
"All of the information I needed to make a decision was right there on the page!"
"all is good. Wish they had virtual tryout."
"Fast, easy, cost friendly!"
"This was a perfect experience from end to end. I found my product, at an excellent price, and within 4 business days I had in my hands with free shipping! Just can't ask for more."
“We too are happy that it worked our perfectly, Nothing like getting the perfect eyewear quickly without hurting the pocket.
Lee W.”
A rep from Coolframes.com, coolframes, has responded:
“Thank you so much for your order with us, at times we do the the item in stock at our warehouse to ship same day, but mostly we do purchase brand new frame fro our customers to fill orders. This does take a few days, we did ship the item you you last Friday and we see it was delivered today. Our apologies to make you wait and we hope you enjoy the eyeglasses.
Lee W.”