"I received an informal education from your customer service department on how to order glasses and he explained what all the numbers meant, very cool experience...cool frames, cool company, everything cool!!! thanks."
"You have sizes and styles no one else does. I’m severely nearsighted, and to find stylish smallish frames still good for a guy means more than you can realize. Thank you, and keep the selection wide!!!"
"Gorgeous frames, great price, fast delivery!"
"Because I bought on a sale and juat after I paied I realized they didn’t apply the discount"
"I was reluctant to order prescription glasses online. But, these people provided great service, lots of help and support. Unless you have some unusual circumstances I can recommend this company. Thank you."
"I purchased a pair of glasses. The frame color I selected was no longer in stock, but this did not show up until after I paid for the glasses. After a little work with CoolFrames, I was able to select another pair of prescription sunglasses that were suitable. Thanks very much CoolFrames!!!!!!"
"Excellent selection of frames!"
"The site is very easy to navigate, along with the Very good deals and sales, along with high quality brand glass frames!"
"I WILL NEVER ORDER FROM THEN AGAIN I DID OVERNIGHT AND I NEVER GOT THEM "
"They should of told me they didn’t have the glasses in stock before they took my money "
"Had problem with eyewear I had purchase and I was able to exchange with no problem.
"
"I ordered a pair of shades they arrived very quickly. I love them so much. I decided to Oder another pair for my daughter the next day. Thank you for everything. "
“Thank you so much for the review, enjoy your eyeglasses.”
"Items are always out of stock and then they offer a 10 dollar discount to switch to something different and have you waiting forever for a refund "
“Our site is huge and holds over 175k different items on it. Sadly some of those products even if they are current may be on a back order especially during these very difficult times with the pandemic. we offered an alternative to you which you declined and your order was refunded in full. It is not that we put things on our site that we don't have, it is that we put everything that is currently made on our site and the Versace you picked is currently in production in Italy.
Lee W”
"I ordered the glasses then about that they were cheaper on another site so I am very disappointed. "
“I'm really sorry that happened PlainShark. We can't help what other people are charging, and we don't deserve a bad review because you are unhappy with our pricing. ”
"Paid my money can not get my glasses I ordered and they are holding my money "
“we are very sorry but our security protocol prevented this sale due to something not disclosed to us. Please contact your bank and tell them you are making an expensive purchase with us prior to trying again. We never held your money as it was only an authorization on your credit card which expires in 24 hours. Apologies for the inconvenience.
Overnight shipping upgrade has been added to you order at no charge. Thank you for your business.
Lee W.”
"Easy process. Wasn’t able to add discount code. "
“Thank you for your order and your review. Unfortunately some of the brands we sell are exempt from any coupons as the price is at its lowest possible.
Lee W.”
A rep from Coolframes.com, coolframes, has responded:
“We are always glad to help if we can. Anything we can do to make life better for our customers we definitely try.
Lee W.”