"The first time I called with questions, the customer service lady practically hung up on me. I was concise, but she seemed annoyed to have to be on the phone. Eton and Sam were both very helpful. I think the process of applying insurance to the purchase before paying could be streamlined. We had multiple phone calls and emails trying to get a final total. Took an extra 10 days from the first time I tried to order. If anyone else online had the frames my daughter wanted at this price I would've gone there. That said, the prices really can't be beat. So some helpful folks at Coolframes, process needs to be more efficient. I find Eyeconic and Zenni easier to use, but after searching their sites, the price and availability won out."

"It is hard to find frames with magnetic clip-on sunglasses at local stores, but Cool Frames has a great selection at very reasonable prices. I was able to find the exact frame I am currently wearing and order it in a different color (my glasses are graying with my hair!). As a bonus, my old clip-on sunglasses will fit, so I will have a back up pair. And I only paid $40 more for the new frames than it would have cost me for replacement clip-ones. "

"Great frames but they don’t stand on their lowest price guaranteed rate and rate match. Other than that all good just know you gonna pay that price if you see then for cheaper just go with the other place "

"It was very easy ordering. Customer service was very nice."

"4th pair of frames that I bought...very satisfied with every one of them. This time I also bought prescription progressive lenses. I haven't received those yet, as I just ordered them yesterday."

"Ordered what I thought were 2 pairs of frames, but it was actually one. I needed the second set but they weren't on sale anymore (short sale0 I called to see if I could get the other pair for the sale price... They were wonderful and able to accommodate me with the second pair! They were wonderful! Can't thank them enough and will use them again. Thank you Cool Frames."

"I spoke with Samantha. She was extremely helpful, kind, courteous, knowledgeable, knew exactly what to do, and did it for me. I ordered a right temple on-line, and, by mistake, I ordered a second right temple on-line. Samantha caught my mistake and cancelled the second order. THANK YOU SOOO MUCH, SAMANTHA!! She was a great help to me, which I truly appreciate!! She is an excellent employee!! The kind of employee every employer should have!!"

"So far so good. Good communications."

"Ordered 3 pair of glasses on Monday July 5, (the frames had been in my cart for about a week I'm sure this is something we all do) it said they would ship the next day here it is the next day and the only contact I received was inquiring about my billing address as if I hadn't accurately filled it in when making my purchase."

"Delighted with quality and service "

"Love my glasses, and just ordered another pair."

"They had the frames I was looking for."

"My Order Nos 1281175 was cancelled without adequate justification by the system. I used an internationally accepted VISA CARD, properly funded and I was given 24 hours to confirm that it was me. This I did within 1 hour but the cancellation had been hurriedly done before then. I suggest the system setting is reviewed."

"I went to this website searching for eyeglass frames for my husband. He really liked the frames he had and I was sure that I could find them online. I did just that and for a price that was affordable. "

"I have been looking for a specific frame...found it here...problem with original size,,,got a call from Jennifer explaining the problem...called and talked to gina...excellent information and service...resolved with a new order...will use you again...thanks"