"I was skeptical as I don’t like shopping on line. I am so pleased with the product, process and customer service shown to me. I will definitely refer you to friends."

"great shopping experience!"

"I recently purchased glasses & sunglasses from CoolFrames and the online experience was a breeze. After placing my order was informed that on of the frames I chose was out of stock. I was able to select a different pair (higher price) and they honored the price I paid for the original pair selected. Will review again once glasses have been received. "

"Ordered a broken part for my glasses and the transaction was easy peasy."

"I called them in advance of placing this order because I knew this frame was no longer being made. I was told they had them in stock and they would likely ship in 2 days…obviously erroneous information. They charged my account and now 10 days later emailed me to let me know they can’t get them "

"Great. Timely and exactly as ordered."

"When i bought the glasses I paid a significant premium for express delivery. 6 days after ordering the glasses I was advised by Coolframes that they had only ordered them that day and that they would be with them between 1-4 working days. It is now 11 days after ordering the glasses and still no news on the dispatch. And all this for US$54.95 express delivery charge. So for me an absolute rip-off and shan't be using them again"

"Excellent proactive behavior. The frames which I ordered needed to be shipped from overseas; i was contacted to be informed about this and if I am ok with the inherent delay; moreover, the shipping was upgraded to ‘priority’ once the frames will be sent to me. "

"The customer service reps I spoke to were great. They solved my issue in one phone call. "

"I was really impressed with the turnaround on fulfillment, I raised the order, and same day I received notice of shipping label creation from UPS. While it's not yet been shipped according to tracking, it was a Friday, so I don't mind waiting. The site was easy to use and ordering was straightforward."

"Buen precio pero luego de ordenar te dicen que no tienen disponibilidad entonces?"

"I placed an order on Friday at 2pm. I payed $29 for overnight shipping. When my order was still pending on Monday at noon, I emailed asking why it hadn't shipped. No response. Tuesday I got an email stating they had my glasses. They didn't shipping them until Wednesday. Still no response to my emails "

"I was delighted with your selection and the ease of finding exactly what I was looking for. Very disappointed now to find out the color choice I’d bought was no longer available after all."

"Excellent service and products!!"

" I paid an extra $30 for fast shipping and it's almost been a week still haven't got anything when I ordered before it only took a week to get my glasses if I would have known I wouldn't have paid the extra $30."