"Absolutely horrible service! Promised shipment in 3-5 days. After two weeks and a half dozen inquiries, I STILL have no idea if they ever even shipped the product. Cost Captain is not worth saving a few bucks when they don't ship as promised and refuse to update you on shipping. Shop elsewhere or take your chances with a company that takes advantage of customer trust. "

"They charged me for an item which they LATER told me was not in stock. They have ignored my demands for a credit to my account.
Forewarned is forearmed, stay away!"

"I ordered a scale on November 11th and paid an extra $5.00 to get it shipped within 3-5 days. I never received a track number so I didn't know the status of my purchase. I had to send two emails about receiving a track number and this is after my item should have been here. I never got reimbursed for the $5.00 extra I paid to get it shipped and it was well over a week before I had my item. I am not using costcaptain again, they seem so unorganized and do not ship on time."

"I ordered a Galaxy tab 2 7.0 from CostCaptain on November 27th. Over a month ago. I was told that they're out of stock and would get more on December 21st, yet it's the 28th and still processing. So yeah. Stiiiiiill waiting."

"Found the software my son needed easily on their site. Transaction went smooth, and after I sent in the requested validation the package arrived quickly! Used them before, will use them again!"

"I ordered a Christmas gift (asus netbook) for my mom on December 18. I was excited because I don't live in the same state as her and unlike pretty much everywhere else costcaptain.com offered shipping. My account was charged and then the next day the charge went away. I checked my order status and it said "pending." Then I was charged again and it still said "pending." I wrote and email on the 22nd that was never responded to. Christmas came and went, and I received no shipping information. I called on the 26th, and was astounded by how rude the woman on the other line was. At this point the order status changed to "waiting on customer response/clarification" she told
Me that the product was out of stock and she had NO idea when or if the product would be restocked. I cancelled my order. Now on the 28th I still don't have my money back to order my mom's Christmas gift. I will NEVER use or recommend this site."

"Do not order from this company!!! I ordered something for my girlfriend for Christmas on the 15th of December. It is now the 27th and the item is still not here. It said it would arrive within 3-5 business days. My order status still says it is processing. Their customer service does not respond to calls or emails. Don't order from this place unless you want to be scammed."

"Boy, do these guys suck. Ordered a case for the Nexus 7 on December 5, and my card was charged on December 11. December 20 arrives, no order. Two emails and an unreturned phone call later (with the threat of a dispute with my cc company), I get a letter from a "Ton" - on 12/27 - stating that they sent me an email on 12/19(not received)asking if I still wanted to wait for the item, as it was out of stock with no date of restock available. As it was to be a xmas gift, heck no!
And why did they charge my credit card on 12/11 if they had no intention of shipping?
Stay far away from this company. I knew there was a reason why the case I ordered was so much cheaper than Amazon..."

"Buyer BEWARE! If you call to inquire about the status of your order you will be put on hold for five minutes and then dumped into voicemail. No one ever replies to messages left on voicemail. I sent several emails and never received a response. I ordered a Wii and several days later received an email telling me because of the high demand they could not guarantee delivery before Christmas and if I wanted to stay in the queue. I opted to wait it out. When my credit card was finally charged a few days later I assumed the order was about to ship. I never received an update and going to their website only told me it was still in processing. I tried calling and emailing. This company does not have any customer service. I will now have to dispute the charge with my credit card company and reorder from a reputable vendor. Save yourself a lot of trouble and aggravation and find someone else to order from. They will take your money and you will never get anyone to respond to inquiries.

12/28/2012: In response to CostCaptain, if you read my review, I was well aware that the Wii would most likely not make it in time for Christmas. I was willing to wait for delivery. My beef with your company is that phone calls were dumped into voicemail after five minutes of waiting and no one ever returned calls to messages left. I also emailed you to inquire about the status. Again, no reponse. You charged my credit card yet I could not get anyone to have the decency of communicating with me on the status. I did cancel the order and have been told I have to wait 7 to 10 business days to have my credit card credited. I know for a fact this is bull and that you could credit my account immediately. This just allows you to hold onto my money for three weeks for nothing. Again, BUYER BEWARE!!!!!!

January 21, 2013: As of now, CostCaptain STILL has not refunded my money. I was sent an email over three weeks ago telling me they cancelled my order at my request and would issue a refund in 7 to 10 business days. DO NOT DO BUSINESS WITH THIS COMPANY."

"The experience with costcaptain was very pleasant. The order shipped quickly and included all the material that was advertised. It was a joy to get a better price for trying to further my education.

THANKS CostCaptain!"

"Items arrived quickly! Best prices on the internet, will definitely buy again! "

"I placed an order for an item and my charge card was charged two days later. Several days later the item was still shown as "processing" I made several attempts to reach this company to no avail, phone calls not returned, ignored emails etc... Finally after two days customer support contacted me and said they were having problems with the manufacturer, however this company had already charged my charge card for an item that was not shipped. BEWARE!!! "

"CostCaptain sent me request after request to review the purchase I made. It felt like the nagging of a child. One or two requests would have not offended me. However the nagging for a review has really turned me off to buying from them. I am likely to block all email from them at this point. The product was as advertised. It took days for them to agree that I was eligible to make the purchase and even longer for the item to arrive. I hope that after making this review they finally stop emailing me."

"Great website, easy to use, fast delivery of product. Very satisfied with service from start to finish."

"Made my first purchase this Christmas at CostCaptain for a Bamboo Splash and everything went smooth, they were prompt at shipping and the price was the cheapest I could find online. Very happy with my purchase."