"Recieved full refund of 699.00 from dealer cost car audio today "
"will update in the future"
"I ORDERED 2 SPEAKERS THINKING IT WILL BE A GOOD DECISION TO SAVE SOME MONEY BUT I WAS DEAD WRONG THIS WEBSITE HAS NOT PROVIDED ME A TRACKING NUMBER AND I HAVE BEEN IN EMAILING AND EMAILING AND EMAILING AND STILL NO TRACK NUMBER!! NOW ITS ON BACK ORDER SAME SONG AND DANCE WITH EVERYONE ELSE.. I'M CONVINCE I HAVE TO CALL MY BANK TO PUT A FRAUD COMPLAINT AND NOTIFY BBB. THEY HAVE TO GET INVOLVED BECAUSE THIS S**T IS JUST NOT WRITE.. I DIDN'T READ THE REVEIWS BEFORE I PURCHASED THE $498 SPEAKERS AND NOW I REGRET IT... WE WORK HARD FOR OUR MONEY, FOR WHAT TO GET ROBBED!!!"
"DON'T BUY FROM HERE! its a complete scam! I ordered my stuff march 20th (today's April 13th) So Ive been emailing then to figure out whats taking so long and why my stuff has not shipped. They keep making excuses. So finally after their delayed responses I emailed them again yesterday and canceled my order, again no response. Then I read some reviews from this web page and figured out what was going on. So I called my credit card company and explained the circumstances and the said I should dispute the charges to my account and they would get my money back. I sent another email that afternoon to DCCA letting them know I was disputing the charges and they called me within an hour to tell me that they will charge me $50 and send it to collections if I refuse to pay it. If the dispute is used to get my money back.
The reviews that are 5 stars seem to me that are most likely forged."
"Ordered $140 worth of stuff. Of course, company immediately took the money out of my account. April, 8th - I emailed them requesting info on my shipment. At 1900hrs (they/ or rather He? closes at 1700) I got a email simply saying "1-2 business days or less." end of quote. Nothing else. April 13th - Still haven't heard anything from him. Called at 1630hrs local time and only placed on hold by the automated system. Did a Google Map of the address and found it to be in little office suite in a shopping center. Sent them/HE? a strong email - tracking number by noon or I'm calling my bank for a charge back. We'll see..."
"WOW, this is a headache, I placed an order back on Feb 4th and still have not received my sub yet. This is BS I should have read these reviews before... they just get you by telling you that they will have it cheaper but in all reality I would have payed more to get an honest company. F DCCA"
"payed for some speakers, and never got them. I think that is the reason for the low prices. They just get more suckers with the low prices."
"These people are the WORST! Do not, I mean do not order anything from them! Everything is "on back order" or "out of stock". DCCA are crooks! The only way to get a refund is by contacting your bank. DCCA will give you nothing but a headache."
"stay away!! i made three orders on 16 march. 2 sets speaker, amp, and deck. i was never told the deck and amp were backorder until i inquired a week later. from the time UPS got the billing info on speakers and until i got ONE set of speakers was 9 days. i am deployed to afgansitan so i cannot call them but my wife has tried in the last 3 1/2 weeks and has only gotten through twice. i have been emailing and its always it should update soon or it should update in one to two days. my custom install was suppose to be today. last friday i was told that the amp and deck had shipped. but after UPS tracking number said billing info received for more than 72 hours, i emailed DCCA. one guy told me the deck would ship in one to two days, four days later, it still hasnt shipped. i was told by him that he talked to his manager and they had no idea what was up with the amp.this, after i was told amp would be in two fridays ago. anyways, i also inquired where my second set of speakers was. he said they were ready to be shipped. asked what i wanted to do with amp. at this point i just wanted my money back. i asked for a full refund on all items. a manager calls my wife that night and says EVERYTHING has shipped and UPS is screwed up. the same manger that told the guy talking to me they dont know when amp would be in.
anyways,two days ago, i said i either wanted a full refund in my bank by friday, or my items SHIPPED for real with a real tracking number or i was reporting them to BBB. they are now ignoring my calls.
so, all together i spent just under, 1,000 and all i have is ONE set of speakers.
look people, pay the little extra price from a respectible site. dont fall for this crap. its not worth it
so after posting this last night, my wife gets an email asking for a time and number to call. and asking for us to take this down until we give them a chance to resolve this issue???? because almost 4 weeks wasnt long enough for them to resolve this. this place is nothing but lies and more lies and they keep you stalling.
have already notified bank for fraud charges and am sending BBB all related emails and filing a complaint today.
DO NOT BUY FROM THESE PEOPLE> PUT THEM OUT OF BUSINESS!!!!
so today is saturday and i was emailed asking how this could be resolved. i explicitly asked how they were going to resolve this, and what do you know, i got no answer. i got no answer becuase they know damn well they STILL dont have my items ready for shipment.
i will let everyone know when the fraud charges go through and the status of BBB investigation. and im in the military so i am going to JAG also. just in case my bank cant help me
so i just saw the reply to my comment by DCCA. the tracking number they so graciously want to say was delivered,was the speakers. HOWEVER< i ordered TWO sets, and what i only recieved ONE. and no, i STILL havnt gotten the second set even though two weeks ago i was told they were set aside with my name on it. NICE REPLY DCCA
i had to reorder the speakers from another sight today, and what do you know, they already shipped. with REAL tracking number!!!
UPDATE APRIL 17:
well after posting this review my orders were promptly canceled. however, i had already filed fraud charges with my bank. so, im not totally sure which got my money back but i got it back this past tuesday, which is when my bank said i would have my money.
i repurchased all my items through amazon and received every item within a week, and it was cheaper than DCCA. i even was able to upgrade my pioneer deck to a 4200 becuase it was same price as the 3100. do your homework people. its NOT worth the hassel. "
"DO NOT ORDER FROM THIS FRAUDULENT COMPANY!!! I cancelled my order eight days ago once I realized I would never get the product I ordered. They said it can take 3 - 7 days for a refund to process. I contacted them yesterday and now they said it can take uo to another week. What?? I've worked in retail dealing with credit card purchases and this is nonsense. I'm 99% sure that this company is run by a middle aged guy living in his Mom's basement. He takes your money right away and this shops around for the product you ordered on ebay. Luckily I have a family member who is an attorney at law who eats these guys for breakfast just for fun. I'll keep you posted."
"at first everything seemed to be on the up and up. my order was a large one and of course they took my money instantly after hitting the place order button on the computer. since then i have recieved nothing but lies about the products i ordered, including: special order...should be shipped any time now...youll have the tracking number shortly....i have honestly heard everthing. the person that i am dealing appears to be named nathan ..and yes i have talked to him several times...he calls from several different number, but the gist of it is always the same..youll have your stuff shortly...blah blah..i am seriously considering filing charges ..espescially after seeing all these reviews...the only reason i ordered from dcca was for free shipping..as my products were availible anywhere. i do not belive for one second that out of stock...experiencing a high volume or whatever the current lie is...they are simply out to hold your money as long as you let them...my advice is to simply file charges and put them down once and for all. thank you for reading this by the way my money was deducted from my account on feb 12...today is april 8 and the only thing i have gotten is a 8 emails..3 calls...and about 400 lies from the dcca reps."
"this company is a scam!!they will take your money instantly- you will not get your order-you will not get your refund-you will get a never ending spew of bs from "robert smith". this is only a scam, any reveiws that are more than 1 star are planted by the criminal himself. This is not a audio company, this is a webpage and a con artist w/ a credit card machine. file a dispute w/ your card service co. and get your money back- its the only way you will get anything-besides a headache-THIS IS A SCAM!!!!!!!!!!!!!!!!!1"
"I'm vary dissatisfied, i ordered my kenwood 12 sub from them, on march 28th it is now april 7th and still no tracking number, they keep telling me there still waiting for kenwood for a tracking number but they dont know that i called kenwood and they said dealer cost car audio is not an authorized dealer and kenwood has nothing to do with it and i email them i have to wait all day for them to respond"
"Do yourself a big favor and stay away from this company. I placed 2 orders, never received either, and continued to get a run around on a refund until I involved my credit card company. It appears they make their money by earning interest on yours while you fight to get it back. "
"I purchased a Kenwood KDC-MP345U at an absolute killer price including shipping from these guys The price was the best, and no hooey handling charges and the deck does what I want once this hairy 56 year old white arse figured out for using the USB stick changing albums meant pushing the band button, great price, great communication, fair shipping charges and no hooey handling charges, would I buy from them again? Hell YEAH, I hope they add me to their mailing list. Regards, Bill"