"I ordered speakers for my boat on Oct 10th and never received them. After a month of getting the run around I told them to cancel the order and refund my money.
UPDATE: I never did get the speaker I ordered, but I'm not sure it was really their fault. They did offer a substitute speaker, but unfortunately they wouldn't work for what I was doing. After that they did cancel the order and refund my money. I guess when you order from them they need to get the merchandise from the manufacturer and that may not always be that easy. It may be worth a phone call before you order something to check the availability."
"DO NOT SHOP AT THIS WEBSITE!!!!!! I should have stayed away after I read all the bad reviews, but I still gave it a try. My mistake. I ordered the item on 10/29/2009. 2 weeks later I called them to see what's going on with my order. I got some BS story that it was backordered first but now it's at the warehouse, and because of the large volume the warehouse was backed up. He assured me that it was going to be shipped out in the coming days. At that point my credit card hadn't been charged. He also told me that they wouldn't charge my card until the item was ready to ship. Well, that was 2 weeks ago. I just noticed that they charged my card the following day but never shipped anything. Now waiting for my refund. STAY AWAY!!! THEY MAY HAVE GOOD PRICES BUT NO PRODUCT TO BACK IT UP!!!! THEY MAY HAVE 5000 ITEMS ON THEIR WEBSITE, BUT I BET THEY DON'T HAVE MORE THAN 200 ITEMS THAT ARE ACTUALLY IN STOCK
UPDATE:
This is in response to the merchant's reply to my review:
I understand that items are and get backordered, which usually is not the sellers fault. But looking at all the negative reviews DCCA has, I have to say: You guys have an awful lot of backorders!!!
Then to state that your timeframe did not meet mine is a bit of a farce. I gave you 2 weeks before I called the first time and was told the item had arrived in your warehouse. But it would take a couple days until the warehouse was caught up with all the shipments. Okay, I can live with that, IF it were the truth. But 2 weeks later the item was still backordered. So what exactly would be meeting your timeframe be? If I was willing to wait 3 month?? And I especially don't appreciate being lied too!!
BTW, I contacted Stinger (the manufacturer of the item I ordered). They have plenty of stock of this item. So I don't get why it would be backordered!!
I stand by my initial review."
"After weeks of waiting for the order I called to no avail. They simply don't answer the phone. They replied to emails saying that it was backordered! Why didn't it say that on the site!? I am still trying to get my money back! DO NOT BUY FROM THESE CROOKS!!! I will be reporting them to every site I can and hope that you will too!"
"Worst possible expierence I have ever had with any business. Placed order on Aug 16. They talk a good game.After a month and a half asked for a refnd. they still haven't given my money back or sent my stuff.I really don't think they have any intention to. I have notified the California stste attorney generals office. Would not remotly consider recomending this company to anyone."
"BEWARE**DO NOT BUY FROM DEALER COST CAR AUDIO** I am a pretty laid back and understanding guy but this place is ridiculous. They are so bad that I actually think they are just an INTERNET SCAM. Here is the quick synopsis. I ordered a stereo and speakers for around 200 bucks. I get an email saying the items were shipped. A week later I call and get told the items were backordered. Hmmm weird. I give them a couple of days then decide to cancel my order. …Long story short after NUMEROUS calls and emails, they have not refunded my money. Every time I call they tell me it’ll be refunded within the week…still no refund. I called my bank and the bank gave me my money and they are going to pursue it for me. I also filed a complaint with the Better Business Bureau…It ended up being a 3 month ordeal trying to get my money back….DO NOT BUY FROM THEM…On top of all this they were rude and treated me like I was in the wrong… "
"When I placed my order back in August they shipped my first item in about a week. After that I placed two more orders consecutively and haven't heard a peep out of them since. If you haven't received your item in a week you never will. Do not try to bargain with them, it's a time stall to take you over the time limit. It's very important that you go to your credit card company and file a complaint right away! Going to the BBB is the most useless waste of time. All they do is say sucks to be you and close the case. THE ONLY ONE WHO WILL HELP YOU IS THE CREDIT CARD COMPANY! You have exactly 45 days after the refund request, THAT YOU MADE, to file a complaint or they steal your money forever. THEY ARE CONFIRMED THIEVES AND THEY WILL SCREW YOU. I filed my complaint last week on 11-12-09 and they credited my account the money until the investigation yields results. Technically the money isn't there yet so I'm still waiting on results. I'm getting a team of legal representatives together and we're going after these crooks. I'm hoping that we will succeed in destroying this crooked company so they can't hurt anyone ever again. For those of you who fell for this scam I am sorry for you and I want you to know you will be avenged. Learn from your mistake and research the company before you buy."
"I placed multiple orders at different places and this is the worse one. Customer service is not helpful, I called and they said to email, they responded very slow and don't keep their promise. I finally had to cancel the order and reorder at a better online store. DONT SHOP AT THIS PLACE"
"Don't waste your time with these guys. After seven business days they could not give an estimate of when the order would ship. Hold times are 30 mins to an hour+. They do reply to emails but only with vague information. They are clueless. Check other reviews...they are full of similar stories to this one. I should have researched better.
After telling them I didn't want to wait any longer, they did agree to a full refund. (yes, they charged my account a couple days after placing the order). I'll update this when the refund actually credits back to my account.
Refund was prompt. Overall frustrating experience. With all the other similar companies out there, try another one."
"just ordered from them, will review in better detail afer my order is recieved"
"11/24/2009!!
After 69 days!!!
On 18/11/2009 was negotiated that the order would be sent to a friend in Orlando, it arrived on 24/11/2009 via UPS (ground).
After opening the package, universal mounting bracket was used, some risks on the chassis, the panel with 2 small risk and without the protective film.
That is, paid for a NEW radio, and received a used or refurbished.
After all elapsed time, with countless problems, I decided to send the radio to my home here in Brazil, via USPS(Express Mail International) is traceable.
To date, paid for by DCCA a new radio plus cost of shipping to Brazil, I am paying again for sending my friend in Ortlando to Brazil for a radio used or refurbished.
This is just a testimony of my dissatisfaction, each one has its conclusion.
PS: the shipment via USPS(Priority Mail International) was not traceable 9/30/2009, no news.
|Order Number: 40318
|Order Date: 9/16/2009
|Ship Date: 9/30/2009 (no send tracking number) |USPS ( Priority Mail International )
|
|11/16/2009!!!
|After 61 days!!!
|Or 43 business days!!!
|Nothing delivery order and much less information.
Dealer Cost Car Audio objectives are:
"Our marketing strategy is our customer service strategy.
Our sales numbers are as important to us as our number of satisfied customers.
Our goal is a simple and diligent commitment to excellence.
Our dealer cost is our retail cost… "
I'm very dissatisfied!"
"No comment at this time. I am still waiting for this order to ship and will comment on this experience at that time, thank you!"
"I recommend if you were ripoffed by this scam and bogus company, you should file a complaint on betterbusinessbureau.com, and call your credit card company and tell them your story and they will sure help you. This company will close in the next few days maybe, and they will run away with your money. So do not trust them when they say you will receive your money back in 7-14 days or you will receive your product in coming days. Don't wait and file a complaint on BBB.COM, and call your CC company right away. "
"Canceled order my refund was in my account the next day."
"I ordered 2 sets of speakers from this company on 10/9/09. After weeks of emails saying the item will ship shortly I finally told them I am going to cancel the order if I dont see my order in transit. I wish that I would have searched for reviews before I ordered from them. Now it looks like I will have to file with my CC company to get my money back. What a pain in the butt.
**UPDATE** Have not received a refund 10 days after I cancelled my order. Emailed today asking for an update.
Guess I will file with BBB and CC company tomorrow if I dont get my refund today."
"I ordered sep 15 09 dcca never answers phone calls or even replies to emails. spent $280.00 on 2 jl bass knobs and a jl wiring kit for 2 1000 watt amps. i tried to communicate with them through live chat they didnt resolve anything. its been over a month they told me if i wanted to cancel i would be charged a fee. i do not recomend this company at all >>!!!! "