"I purchased 2 servers and 3 4600's, if you read these forums you'll see allot of post on the 4600 deal. Dell canceled my order of the 4600's due to an error on the web site that resulted in a cheaper price, they also offered to let me buy at a much higher price. This was after I had received confirmation of my order. So I asked Dell to cancel my entire order including the servers, so I could purchase the servers and workstation elsewhere. Over the weekend I receive an email from Dell that my order was processed and shipped and I have 2 servers on my door step this morning and I am now jumping through hoops trying to return them. I can't believe they sent a partial order (the part that was profitable to them) after I requested it to be canceled. Something is going on with this company, there are too many so called mistakes being made. Some investigation should be made concerning these tactics."
"On Thursday, October 9, 2003 I placed an order for a computer from Dell through their website. The order was placed and shortly thereafter I received confirmation of the order from Dell and a shipping date – October 15, 2003.
On October 15, I checked the order status and was unable to confirm the shipment so I called Dell customer service. Dell customer service stated that the order had been cancelled because there was a hacker that hacked into the site and tampered with the particular configuration that I ordered, and I was referred to the Dell corporate policy that states that Dell does not have to honor prices if the site has been hacked. I asked why I had not been notified that my order was cancelled, and there was no reason given. I was then told that I could place a new order for a much more expensive system. I declined the offer. I then did some research online and found the attached complaints from other purchasers and there appears to be a disturbing practice on the part of Dell that when a configuration is priced too low for Dell to make sufficient profit, Dell refuses to honor its commitment and just cancels the order. I have a problem with this practice if this is in fact the case. "
"I ordered a Dimension 4600 and a 17" flat panel display, etc. for $1,800 and items arrived on time. No problems encountered and I consider it a good buying experience.
I am surprised by the negative feedback here from others. During the past 2 years I've ordered directly or helped others to buy about 10 PCs from Dell. No problems have been encountered with any of them. I work on PCs for a living and I am impressed with quality of Dell machines. "
"Ordered a $1000 desktop Dimension from them. Smooth transacttion.. Delivery faster than expected date. Good job. No prob so far..."
"Ordered a Dimension 4700 w/ a 256mb 6800 GTO. Got a regular 6800. I've been getting the runaround for the past two weeks, and am now being flat-out ignored."
"horrible experience, cannot get sales rep to answer Emails, very poor knowledge of what is going on with your order, order status sucks, not a single informed and truthfull answer as to order status, shipping, etc..
No supervisor of sales reponsible for accurrate answers, deceiving practices of "sales" when stock don't even exists.....Dell is Hell!!!"
"I ordered an inspiron 5100 from dell, and it's been defective from the moment I got it. It won't start up, keeps giving errors, etc, the hardware is obviously broken.
I notified dell of this immediately the day after the laptop arrived, but they've continued to ignore me.
I send several emails which they ignored, or gave an answer to which didn't help me and in no way would they inform me how I get my laptop replaced even though I asked over and over.
I send a letter through the mail which they ignored.
Customer care on the telephone was rude, got very angry and redirected the call to technical support without listening.
Dell refused to refund or replace my laptop.
I waited for ages on the technical support line, only so they can reaffirm once again that this is a hardware problem (can't even reinstall windows on the laptop now, its just broken) and since you have to pay per minute, I hang up after a while, I'm not spending hours on the phone just because customer service rather gets angry then listen to me.
So finally called the computer association we're a member off called HCC(I read that they are sueing dell this week for exactly these problems, refusing to refund and stuff like that) and they pointed out to me that there is a 7 workday cool off period if you buy through distance, in my case over the internet, in which you can send your item back (on your own cost) and get a 100% refund and you don't even have to give a reason why you're sending it back.
So.. I'm done with dell... I'll be buying my new laptop elsewhere and be sure to stay away from dell.. the reason for this being not that they send me a defective laptop, but that they've continued to ignore me, and when I did get contact they were just rude and refused to do what they are obligated to do (replace the defective laptop they send me within 30 days)
"
"Ordered a Palm Tungsten T3 PDA on 10/13/03. Web site says "Usually Ships: Same Day". Get email from Dell saying will ship on or before 10/16. Now it is 10/17 and it hasn't shipped. Call them up. They say "one or more items" (I had only ordered 1 item) is unavailable. Cannot give me a new ship date. Cancel order. Dell web site still says, "Usually Ships: Same Day" for item.
Update: talked to FIVE different people at Dell just to cancel the order. Two assured me that it had been done. Now 6-10 hours later still shows, "In Production"."
"After a few great reviews I decided to get a top of the line $2400 DELL Laptop with a 3 Years Warranty. The LCD screen began to mess up in July 2003 so I had to send it back for repair. Within 2 weeks of receiving my laptop the hard drive started to have problems. A week later, the laptop would not detect the hard drive; therefore, I had to send it back for repair. A Dell’s technicians return my call and said that my warranty expired due to soda spill on the laptop’s keyboard. I told them there was no soda spill on the laptop. After several calls, I was able to speak with the Repair service Manager, Rosemary Guerrel. Ms. Rosemary Guerrel told me that the Laptop does not post because of a soda spill. I inform her that my laptop does Post but it does not recognize the hard drive. I’m an experience computer technician and I have inspected my laptop and was not able to detect any stain on the Motherboard. Ms. Rosemary Guerrel has agrees to have my laptop send back for another diagnostic. A week later, Dell technician left a message with my brother stating that there is a problem with the PCMCIA port and that they won’t be able repair it. They said it would cost $699 to replace the Motherboard. After several messages and numerous phone calls, I was able to get Ms. Rosemary Guerrel on the phone. This time she advised that the PCMCIA port is defective and they already ship it back to me unfixed. I advised her that the PCMCIA did not have any problem before I sent it back for repairs. She could not answer when I ask her what the PCMCIA port has to do with the laptop not detecting my hard drive and why they are not honoring my 3 Years Warranty instead of giving me excuses. First they blame it on the soda spills, then they blame it physical damage to PCMCIA port. Get Your Story Straight, repair tech!!!
There are several other innocent victims that have similar problem. You could read their nightmare at this website.
http://www.computingreview.com/pscNotebook,Computers/Intel,Pentium,3,Notebook/Dell,Inspiron,8100/PRD_96810_1815crx.aspx#reviews. One person has the same problem as I do and dell would not replace the motherboard because he purchased a 1 year warranty with the laptop. That is understandable because the warranty has expired but what I don’t understand is that I purchase 3 Years Warranty and they have refuse to fix my laptop. I could get another motherboard on Ebay for $200, but this is NOT my fault, plus I paid Extra for 3 Years Warranty.
Instead of providing excuses and NOT honoring the warranty, they should get rid of those incompetence repair technicians. DELL is a big company with millions of customers, and if they want keeps their customers they should provide Better Customer Service and should STAND Behind their Products/Warranty. If DELL’s Management cares to read this website, please make it right. I will not stop unless the Warranty is Honor.
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"I have no problem with Dell for 4 years doing business with them even I deal with them for my company. Very good price, specially they give you discount when price changes or price match to somewhere."
"On October 9th I purchased 4 Dell 4600 computers in three separate orders via the Dell Small Business Website. I confirmed with a sales representative via their phone number at 877-284-dell and was told my orders were "in production" the afternoon of Oct 9th. All three orders were cancelled on October 10th. I was never notified of a reason why the orders were cancelled, I found the information on my own via their website. I have tried to contact Dell 3 times asking to speak to a supervisor but have been responded to by a human being only generic form letters. The form letter informed me that I misused their website or I was a victim of a "glitch" in their system. I made business decisions based on those purchases and Dell never notified me of cancellation until I had contact them first.
On October 10th again I went to Dell's Home Division website to order a 4600 computer. During the ordering process the price of the computer changed 3 times while entering and confirming my credit card information. I was charged $797 instead of the $697 which the last confirmation page displayed.
Fifteen minutes later when I went back to the same page to purchase another computer, the exact same computer and components I configured was $200 more.
Dell cancelled my orders for no reason and without notification.
Dell's prices changed for no reason and I was charged $100 more than I agreed to.
Dell would never allow a supervisor or "real" person to contact me to resolve my issue.
Dell is constantly changing it's prices and never gives the same price twice, their advertising is deceptive and they shouldn't be changing prices on orders in the middle of the order.
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"I ordered a computer via Dell Small Business section of their web site 10-9-03. The base price was reduced from to $239, with options for the user to downgrade and upgrade specific components. I submitted my credit card as payment and received an "order received" email AND a separate "order confirmation" email a few hours later. The order should have been fulfilled at that time, but Dell canceled the order evoking a "terms of use" clause stating Dell can't be held responsible for price mistakes. I customized the order to my needs by using their pre-defined options and based my decision to buy the computer on the credits and rebates available. In fact, the email I received from Dell concerning my order cancellation clearly stated I could go back to the site and get the same computer for hundreds of dollars more, and with less customization. This seems a clear example of bait-and-switch to me. Dell is in the wrong here. "
"Ordered 2 systems on Oct 9-- rec'd 2 acknowlegement emails and 2 confirmation emails-
Later on 10/9, orders show as cancelled when I check order status online at Dell.com - however, as of 10/15, I have NOT rec'd any emails from Dell - reference these orders. Dell seems to be claiming these systems were a pricing error - yet, many people who ordered AFTER me have rec'd their computers -
This, of course makes NO SENSE.... And Dell will not respond to queries...
My card was authorized and a charge is still pending---
Dell has shown a consistent BAIT & SWITCH routine in its pricing for several months now---
SHAME On them! SHAME SHAME SHAME---
They will never get more business from me! Cust serv reps couldn't care less about YOU or YOUR order - Dell has gotten to big for its own good...
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"Cancelled order without reason blaming the customers for "misused" of their website. Very unprofessional way of handling this problem. Will most likely not buy from Dell again"
"I ordered with Dell on Oct. 9. Got their acknowledge email and confirmation email, which shall stand for "final word" about the order. Then Dell just cancelled my order under-the-table (no notification, no explaination, no any business courtesy, I only found out this by checking order status from their website). Till now they still hold my credit card account for the purchasing amount -- 5 days after they cancelled my order and has no intention to fulfill it.
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