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Verified
5/5

2018-09-03

Happy customer.

"The employees were nice, helpful and professional and the finished product was excellent. I was very pleased with the entire process!"


Rep reply posted 2018-09-04
A rep from Deluxe, Jack Splat, has responded:

“We're always happy, when our customer's happy!”


Verified
2/5

2018-09-03

Spell check

"I ordered bulk luggage tags. While I did approve the tag - I wish someone would have caught/and asked if an obvious word was spelled wrong. Bless our Tudents .... it was disheartening. I was able to receive a refund but if I wanted the same luggage tags with the correct word I would have had to buy them. On a church budget that is not feasible so our students were without a backpack blessing tag. I take full responsibility for not catching it on my phone, but how does someone, in the business of print, not catch such an obvious mistake? "


Rep reply posted 2018-09-04
A rep from Deluxe, Jack Splat, has responded:

“Hi, ericav-86205. Your feedback is appreciated. Regrettably mistakes happen, and sometimes we miss them. I see our Customer Service Department took care of you right away. ”


Verified
5/5

2018-08-30

"Will definitely work with them again! Excellent services. Fantastic product."

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Rep reply posted 2018-08-30
A rep from Deluxe, Jack Splat, has responded:

“We appreciate the excellent review!”


Verified
5/5

2018-08-30

smooth transaction

"good communication, fast shipping!"

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Rep reply posted 2018-08-30
A rep from Deluxe, Jack Splat, has responded:

“We love when everything goes like silk…smooth! Let’s do it again soon!”


Verified
2/5

2018-08-29

Out of Stock Experience

"Your team was responsive and helpful, but the product we wanted was unavailable in every color. Not a huge deal, but it should have been reflected on the website before our team went through the process of discussing the need, selecting the product, creating our account, making the purchase, and then being told afterwards it was unavailable. We spent a lot of work time on a product that was likely never available. "


Rep reply posted 2018-08-30
A rep from Deluxe, Jack Splat, has responded:

“Thank you for candid your feedback. We sincerely apologize your experience was not a five-star. While we were unable to deliver, we truly understand what an important part promotional products play in your business and are doing everything possible to ensure this is not repeated. We would be happy to place a future order at a discounted price. We do value your business and hope you will consider working with us again.”


Verified
5/5

2018-08-29

They delivered like they promised!

"Good Service! Good experience!"


Rep reply posted 2018-08-29
A rep from Deluxe, Jack Splat, has responded:

“We love your artwork! Thank you for your review.”


Verified
5/5

2018-08-29

Beautiful mirrors ordered! Exceeded our expectations!

"Beautiful mirrors ordered! Exceeded our expectations!"


Rep reply posted 2018-08-29
A rep from Deluxe, Jack Splat, has responded:

“We are looking forward to assisting you again!”


Verified
5/5

2018-08-29

Product looks great

"Fast delivery! Great looking product!"


Rep reply posted 2018-08-29
A rep from Deluxe, Jack Splat, has responded:

“ Glad to hear that you’ve experienced the best that Inkhead has to offer!


Verified
4/5

2018-08-29

All in. All a good experience

"The shipping was a tad wonky with once box arriving a full two days before the other 5. We were missing two items out of our entire shipment and have already coordinated for compensation for them. Great customer service experience. "


Rep reply posted 2018-08-29
A rep from Deluxe, Jack Splat, has responded:

“Thank you for the feedback and review.”


Verified
5/5

2018-08-28

Fail wedding

"Great looking cups and everything was done correctly!"


Rep reply posted 2018-08-29
A rep from Deluxe, Jack Splat, has responded:

“That's wonderful! Thank you.”


Verified
1/5

2018-08-28

Poor Customer Service

"Our order was printed in the wrong color. The approved artwork proofs were great! Then we received the paper cups and they were not even close to being right. It took nearly a week and contacting three different people before getting a response. It has been nearly three weeks since receiving the wrong product and they still have not resolved the issue. The worst part was, they said they would discount the next order. This error was very significant for us, as we are a start up and we had our kick off this last weekend! We are trying to build our brand with excellence and quality. Unfortunately, this vendor's product did not help us meet our goals. We will continue to search for a quality printer."

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Rep reply posted 2018-08-29
A rep from Deluxe, Jack Splat, has responded:

“Hi, kylek-72385. I see someone in Customer Service is working on a resolution with you. Please let them know if the discount on a future order will not work, as the credit can be processed in the same order. ”


Verified
5/5

2018-08-28

Great service and product

"We liked our first order so much, we did a second order 8 days later for a different product. Simple and fast!"

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Rep reply posted 2018-08-28
A rep from Deluxe, Jack Splat, has responded:

“We appreciate the great review!”


Verified
1/5

2018-08-28

Color contrast in proof did not match what showed up.

"I order green pens with black print and the contrast on the actual product isn't what was presented in the proof process. You cannot read the company name or phone number on these pens."


Rep reply posted 2018-08-28
A rep from Deluxe, Jack Splat, has responded:

“Hi, usedgear4sale. Please contact Customer Service, and they will be happy to assist with that.”


Verified
5/5

2018-08-27

Fans for Wedding

"This was a last min. decision to have these fans for my wedding coming up. They were super easy to customize, and the rush shipping was perfect. I think these will be a highlight for some as a Sept. wedding in the south will be HOT! The fans themselves are black and white with a customized design on one side. They feel sturdy enough to last a few hours of waving, which was all I was hoping for. Perfect addition to the wedding!! "

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Rep reply posted 2018-08-27
A rep from Deluxe, Jack Splat, has responded:

“Best wishes from all of us at InkHead! Thank you for your review.”


Verified
5/5

2018-08-27

Inkhead delivers

"The quality was awesome! The graphics were right on target and looks great can’t wait to sell a bunch of these shirts!!"

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Rep reply posted 2018-08-27
A rep from Deluxe, Jack Splat, has responded:

“Thank you!”