"Pleased with the customer service!"

"To Whom it may concern,
I spoke with Scott and he was very helpful and informative. I ordered the wrong lens and he
suggested a different one that suits my abilities and camera better.

He was very polite and helpful!
Thank you"

"Great customer service! I was helped fast and am very pleased with the service"

"Purchased a D750 on their 1299 special that comes up on google. From the price was already aware it was most likely an import model. It was marked on the site hidden on an obscure tab. Ordered and then got the upsell after paying, declined and they said it would ship out within the day. Didnt happen called back they said it was back ordered for 2 days. 2 days later called and was told it was back ordered 3-6 weeks. Told them I would wait they once again tried to upsell and do everything except fulfill the order. By the end of the call they said the order was canceled, I asked why was it still listed on the site as available ? No answer, they are a bait and switch dealer be prepared to not have an easy go when the price is greatly lower then the competition. "

"I purchased 8750 camera an SD card and a battery from digital outlets. Net they sent me an extra battery an extra SD card and a 70 by 300 Lens the product the order came in 4 days much sooner than I was told I had one item missing in the box I called customer service and talk to Scott and Scott assured me that he would put extra battery and an SD card in the mail today I am very happy with their service I will Do more business with Digitaloutlets in the future. Thank you for your service. I would rate them 5 star. Terry D from MO. "

"Thanks to Scott,
He helped me make a better choice on a lens I wanted to purchase. I was going to buy one but he suggested to buy the better one , for my Nikon. He saved me from making a huge mistake, which I appreciated his expert opinion."

"My wife inadvertently ordered a lens for a 35mm Nikon instead of our digital Nikon D5200. Thankfully, the customer service rep questioned the choice before shipping it out which prevented us from not having a lens for our vacation trip to the Bahamas. 5 stars for awesome proactive customer service!! (and the price is unbeatable!)"

"You guys are awesome. Great service. Easy with both phone and internet ability to reach you. "

"My overall review on this company is somewhat satisfied , i had looked at a lens which was a Nikon AF Zoom-NIKKOR 70-300mm f/4-5.6G Lens (Product ID : NI7030045GAF) on the specs it specifically says compatible with Nikon FX/35mm Film & Nikon DX , When i called to check on my order why it wasn't completed the customer service representative said that the lens i was buying was for film cameras only , So i told the person assisting me that they shouldn't put on the specs that it is also for nikon dx this misleading information causes you to buy the wrong things, still they should change it on their website and correct it before more people get confused, also he offered a Nikon AF-S DX NIKKOR 18-55mm f/3.5-5.6G VR II Lens Product ID : NI18553556G) which is actually a very small lens it looks like a toy, it works pretty decent like the original lens i was looking for but not too satisfied i would of preferred that the customer service representative would of said well we have two of the same one different prices but which would you like to choose . overall shipping was quick 3 days from the day they processed my order ."

"I recently placed an order with them & had a very unpleasant experience with the confirmation call. When describing the items ordered, I was uneasy & asked to cancel the order, the rep got an attitude. Processing had not begun & still wanted a 10% fee ($251.46). I said forget it & ended the call. Once I posted my review, I received a call instantaneously from a rep who told me the order was cancelled as with others, there was no email stating that it was cancelled. However, the rep on the phone asked me to remove the entire review. He asked if I would delete my negative review. I said that I would if, at my request, he sent confirmation of the cancelled order and the waiver of all fees, which he did send. Then he had the audacity to ask me to post that I experienced good customer service and to give them a 3-4 star rating. At that point, I chose to only edit the post & inform others of my experience. I was leery with the reps tone & non professionalism. Yes, I am grateful for the cancellation with no fees charged, but I was never informed of such prior to the phone call today. I felt that it took a lot of desperation to ask me to falsify a rating and told me what he would like me to post instead. I explained that I would not do that. At the end of the call, I asked him to no longer call my house again and within minutes, he called again after a brief discussion regarding me deleting the post, I once again, requested that he no longer call my number or I would notify the authorities. He responded, Go ahead because I'm going to keep calling you. The Better Business Bureau (BBB) gives them an "F" rating. Even if you don't file a complaint, you can post a review at: http://www.bbb.org/alaskaoregonwesternwashington/get-involved/customer-reviews/
The company is listed as Digital Outlets, LLC 1510 Avenue H, Brooklyn, NY 11230. To ensure that I would pay no charges and/or fees, I previously called my bank to cancel the card used for payment."

"The staff at Digitaloutlet are outstanding, and the prices can't be beat.

Thanks again!!!"

"very helpful and shipped the item right out."

"I have had very good experience with Digitaloutlets.net. Very good, and importantly honest, customer service."

"I called to cancel and they did so without a problem. They also waived the cancellation fee."

"Never spoke to this guy named Scott but to this "person" supposedly named Josh. Rather nasty guy. I had ordered a 5D Miii on the memorial day weekend. It was 15% off if you spent over 2 grand...that's pretty easy to do. There were two versions. A US version and an import which sold for 800 less than the US. On the Tuesday after the order, I got an email asking to contact them to verbally confirm the order plus cc number .. Phoned them and Josh tells me this is an import version which only has menus in Japanese plus it is made in Malaysia. I asked if you could change the language settings. Of course not.. you need to buy the US version for 2499 (basically what everyone charges) to get the menus in English. So why not tell people this online. REASON cause it is not true. Canon confirmed they don't even make the 5D offshore .. only made in Japan. I am guessing this was a bait and switch situation. So now that exact same camera is 1999.. weeks later. Even though I cancelled under false information I called back and unfortunately got the Josh guy again. He tells me the order is cancelled and they cannot honour the sale... gone from the system. It is kinda like they really don't want to sell you anything. These guys may be legit but they should don't act that way. By the way, there are import lenses which I am told are made in Taiwan or elsewhere that other very large online stores sell .. maybe the ones for the 5D are made in Japan but have no US warranty. There is a huge store in NY city with an online presence and they told me these are identical lenses BUT no US Warranty.
I even double checked today with a local photo store to get clarification on this import vs US version and they told me the same thing... The 5D and 7D are exclusively made by Canon in Japan only... there are no Malaysian made pro cameras. Import, I was told, only means that the item was imported direct from the country of manufacture, in this case it should be Japan, and not via the Canon U.S.A. routes. Now the bundled lens that comes with the 7D is made in Taiwan.. So far I have not had anyone tell me there are Malaysian made 7D or 5D... other than this online reseller in the header line.
So hard to find good online resellers these days. So can I put a ZERO STARS ?? "