"I have now ordered two laptops from this company, and both times the service has been outstanding. They send out emails to let you know about everything that is happening with your order. Also, on my most recent purchase, they were out of stock of the hard drive I ordered, so they upgraded me to a faster hard drive for free."
"My order was generated just as a laptop manufacturer had depleted its stock of the laptop's shell with a 15" screen. Discount Laptop's president contacted me with the news and offered several suggestions. In the end, he provided a better machine at the same price to compensate for the mixup. The order was shipped within 24 hours. I would recommend this vendor to anyone! "
"Date Ordered - 7/19/04
Delivered - 7/20/04
Recieved - 7/23/04
I can't believe how increadibly fast this company is. Their service is unbelievably awesome and friendly. The notebook was recieved in great condition and with no dead pixels.
I really recommend this company to anyone."
"Service was excellent. Quick with email and fast product turnaround service. Entire process is a model for others to follow.
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"I have purchased a sager 5660 laptop from discountlaptop.com over a year ago and still recieve great customer service from them and every question I have has been answered within one day. "
"I bought the chembook 2056 and couldn't be happier. I was a little nervous not buying one of the more popular name brands, but did my research, read the reviews for these guys and am happy to say (now that I have the machine) that I'd do it again without hesitation.
I'm also very pleased with the service received from discountlaptops.com. I've already recommended them to several colleagues and would not hesitate to do business with these guys again in the future. All questions and transactions were handled promptly and professionally."
"These are the best deals around! I have looked for the best, and this is it. Being a discount shop, I was expecting poor customer service, but when there was a slight mix up, they fixed it within the hour, with an explanation. This is also the best interface for shopping for a computer I have found. I would like more style in the laptops (i.e. more colors) but for the price, it is the best hardware you can find. I was recommended here by a friend, and I will recommend this site to all my friends. "
"Excellent pricing and support, no hidden costs or cheap stuff.
UPS lost the package, DiscountLaptops replaced right away and took care of the paperwork.
Great to deal with a company that actually cares about their repuatation."
"Prompt with answers to questions before I ever placed an order. Informative website. Friendly and helpful on the phone. Good products. Shipped 2d. after order placed. Overall, a completely satisfactory experience."
"Matt was extremely patient with me when I emailed him about 8 technical questions about the Sager model that I was interested in, such as who makes the ethernet chipset. I can't even begin to tell you how helpful he was with me. He answered all of my questions very promptly and I always had an answer in a few hours, tops. He also explained the differences with the warranty options to me in great detail when I asked. I placed my order, and my new Sager 5690 showed up in 4 days! Everything was perfect. I got the order confirmation in email as promised and everything was great. I will be ordering ALL of my laptops from DiscountLaptops.com from now on. I've already convinced several of my friends to consider buying from them from now on.
-Frank Merenda"
"In this store, cheap price doesn’t means cheap service. On the contrary, I got a great product as well as surprisingly great service! I searched for a laptop for over a month. I compared various brands, including HP, Sony, Toshiba, IBM, and Dell, etc. Finally, I decided to buy Sager 8790 because I found it has superior features at a moderate price. I bought it in DiscountLaptops.com because of their cheapest price and brilliant reviews. Now, it is my turn to write such a review.
My customized order was delivered in less than a week by ground shipping. I have tested most of the functions, which tend to be satisfactory. This laptop has some unique features. For example, the remote control for the built-in TV tuner uses the infrared port of the computer, while all other laptops I have ever seen use a separate USB receiver. As far as I know, it is the only laptop with 7200 RPM hard drive and 256 MB video memory. I really like the laptop!
In addition to the wonderful product, I would also like to thank Mr. Matt Richards for his service, which is the best I have ever experienced. He always answered my questions promptly, patiently, thoroughly, and accurately. He always made his best effort to satisfy my demands, even if some demands are stricter than the industry standard. When I told him that I hope to get a laptop with no dead pixel, he took special care of my order so that I really get one with absolutely no dead pixel! When I told him I felt pitiful that the price dropped by $90 just two days after I made an order, he told me he will see to it and offered to split the difference. I don’t think any other store can respect their customers in such a way.
Now I know why there are so many brilliant reviews because I personally enjoyed the service and product. I strongly recommend you to choose this store and you will become a happy customer as well."
"I purchased a ChemBook 2230-S from DiscountLaptops, both the notebook and the reseller exceeded all my expectations. Thank you for supplying quality products and service for very affordable prices."
"this place gave me a LOT more computer for the money, everything shipped really fast, and they've been VERY prompt and VERY helpful with personalized emails (not stupid computer responses referring me to some FAQ on some website, etc). I would definitely do business with this place again, and will never use Dell, Gateway, etc, again now that I know there are companies like discountlaptops.com out there...that much is for sure.
-EJS"
"I Am a hardcore PC User, I bought a costumized laptop from discountlaptops.com and it was a good experience, it was my 1st time buying from them, i reviwed a lot of web sites and this one has the better prices, what i really like is the speed they deliver good service, they respond my e-mails quickly. They also care for product quality, because y order my computer with the P4 3.4GHz prescott but for issues and bugs with this proccessor they hold my order and gave and update a few days later telling me the problem, and they gave the choice between the P4 Northwood which has passed the time test. I reply and they within minutes has refunded the diffrence and start assemblyng my system and giving me a shipping date."
"These folks were absoluttely super to deal with. Excellent advice, quick responses, and best of all first rate post-sales help. I cannot imagine buying anywhere else."