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DiscountLaptops.com

290 reviews
4.97 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Product & services pricing
0.00/5
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Verified
5/5

2004-04-21

"I am very pleased with DiscountLaptops.Emails have been quick and responsive (even on Sunday). Prices are outstanding, and the product descriptions are great.
**UPDATE**

I recieved my 4780-V yesterday. WOW! This thing is huge and sweet!! Best laptop I have seen for the price. Thanks DiscountLaptops, Your service was outstanding well worth the wait!!
"

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5/5

2004-04-20

"This is my 2nd purchase since my experience with this company was very good. I received the product in timely manner and cost was very reasonable for a good quality product."

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Verified
5/5

2004-04-15

"Best company i've ever dealt with: faster than the already VERY fast shipping time i was told, cheaper than any of the other serious offers i found, totally able to work with you on customization. Nothing but high A's."

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Verified
5/5

2004-04-10

"DiscountLaptops is awesome. I couldnt be more pleased."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
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Making decisions on their own
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Verified
5/5

2004-04-06

"I found this company through a search on resellerrating.com. I have to tell you that the services and support I have received from this company are EXCELLENT. They definitely deserve the high rating they got from their previous customers. If I can rate them 10+, I would. I was originally going for the Chembook 2060 but the 15" LCD was in back order. After waiting for a bit, I can't wait any longer and changed my order to Chembook 2056. Boy, I love that machine. It looks nice/high-end and seemed to have a very sturdy build. Matt and his staff are very patient with me while I can't make up my mind and kept changing my order around. :P(different configurations, then eventually a different model) Its not easy to decide which laptop to get you know.

Bottom line: Their pricing is very competitive compare to many other sites I have visited. Awesome customer service. Their staff are very knowledgable and so easy to talk to. If you are not comfortable ordering the laptop online or do not know what you want, give them a call. I don't think they will tell you which model you SHOULD buy, since you know what will really make you happy the best, but they will give you great advise on the benefits of different models and configuration based on your need. I will definitely recommend friends and family to this site for buying great laptops.

PS. general public may not be familiar with Sager or Chembook notebooks. They are quality laptops that are made by the same ODMs(original design manufacturer) who make laptops for IBM, Dell, HP, and Alienware. Do a search on google or visit some of those notebook discussion websites. Sager is well known by all hardcore gamers, I think.
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Verified
5/5

2004-03-30

"I have never been more pleased with a purchase experience. We found
the notebook computer we were looking for at a very reasonable price
and more importantly I was extremely impressed with the help I was given
when I e-mailed questions about my purchase. I got a phonecall back
within minutes (literally) of sending them off and felt good that the advice
I got was sound. Discount Laptops made what could have been very
frustrating into a suprisingly pleasant experience!!! Thankyou so much.
"

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5/5

2004-03-30

"Patient great service by Bonnie. Interested in helping me find the right notebook. Very personable.
Best service I have dealt with as opposed to the 4 letter company that has all its support people in India. We will see when the laptop comes.
"

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5/5

2004-03-06

"Low Prices VERY high quality... somebody pinch me. took me a while to find a company that sells leading edge Laptops for less cost than popular companies (Dell , HP , Toshiba) but DiscountLaptops offers alot more for ALOT less despite being under advertised. "

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Ease of ordering online
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Verified
5/5

2004-03-06

"I am the Technology Director at the local community college and I have seen and used hundreds of laptops and dealt with hundreds of companies over the years. Discountlaptops has been on of if not the best! I will use them in the future and will encourage people at my institution to also use this company. I would also like to praise the laptop line of Sager. The 4780 is an incredible machine! Very nice job guys very nice!! A++ on all accounts!!!
Thanks,
Glenn W. Robinson
"

Detailed Review Benchmark + -
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Verified
5/5

2004-02-27

"Matt Richard, the one man who runs the discountlaptops.com company is very pleasant to deal with. He acknowledge your problem and quickly resolve upon your request.
I had several problems with the first order Sager 4080, and without a haste he'd go ahead and process the fully exchange at my request written via email. (CROSS Shipping too)
so I would defintly recommand all my other co workers, friends or even any of you right now reading the review!

by way it only took 2 days for cross shipping !
"

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Variety of brands and products offered
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Ease of ordering online
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Ease of checking order status
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Delivering products damage free
Ease of checking delivery status
Delivering products on-time
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Resolving problems
Being easy to reach
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Verified
5/5

2004-02-12

"I was looking to purchase a new laptop and it had to have certain features. Such as Intel P-4 w/hyperthreading, 2.8ghz w/512 mb ddr 3200 400mz ram, 800mz frontsids bus, 17"wxga lcd cd-rw/dvd, 6-in-1 card reader & win xp pro for under $2000. I was not hooked on a brand name per-se, just a good value for my denero. I found discountlaptops.com using google. I placed my order and almost immediatly got a response back from the owner. We mailed back & forth over the next few days about payment, shipping times, etc. Never once did I feel reluctant about spending close to $2000. on something ordered from this dealer. I was able to track my laptop from the time it was built until the moment it arrived @ my house. When I opened my box, I wa very impressed by the way it was packed, the care taken to ensure everthing was right. Within 15 minutes of turning it on, i was e-mailing my wife about my new arrival. The quality of this product is equal to and far better than most "name brand" laps out there. This is my 4th laptop and 9th computer i've bought online, and highly recommend it to anyone looking for quailty for the cost. 5 stars and 2 thumbs up!!"

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Verified
5/5

2004-02-10

"Ordered my Sager 5680 on 2-5-2004 next day air and was informed by Matt that it would most likely ship the same day! Later I received a voicemail that the 6-1 card reader would arrive the following Monday. No empty promises, the laptop arrived at 10am 2-6-2004. Extremely Satisfied and will do business with www.Discountlaptops.com again in the future. Thanks again!"

Detailed Review Benchmark + -
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Verified
5/5

2004-02-07

"I purchased a Chembook 2500 from Discountlaptops at the end of january and a week from when we finalized the deal i had it... Ground shipping to Canada! The laptop arrived in great shape and the packing job was great! This notebook is the best ive ever seen! the construction, size and speed is amazing. As for the gang at Discount I have to say that service was great, Matt called personally and helped me out and made sure that he was there in case anything might gone wrong. I look forward to my next purchase from them and will recommend them to anyone!

Thnx for the Laptop and the great Service!
"

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Verified
5/5

2004-02-06

"I did make the mistake of rating discountlaptop.com too early, that is I did fill in the rating before the deal had been consumed ie. the laptop made, tested, shipped, received and evaluated by me. I know can tell you that buying my Sager NP5680-C from discountlaptop.com is one of better things I have done in all my personal and professional tech buying time. I am 62, going on 27-1/2 and have bought and will buy, a lot of hardware and software for my manufacturing processing/packaging automation/systems integration business. I buy and sell new as well as used/refurbished equipment and frequent number of auctions every month. I am, if I may say it myself a very prudent, and "picky" buyer and a high value/only first quality seller.
My experience with discountlaptop.com is to say the least very satisfying. I rate them 1000% as to customer service, product pricing, staff product knowledge and just great and fun to work with, buy from. The Sager 5680 laptop is all that I expected and then some. Did a lot of comparison of all other laptop mfr's./resellers, including spending an inordinate time at e-bay for deals. In a nut shell, for what I could buy a "common" slightly "souped up" laptop at e-bay, questionable warranty but never really be 100% comfortable with the whole deal (bought a lot and sold a lot at e-bay) I am delighted I went with discountlaptop.com and even payed less for this terrific Sager than for a comparable Sony, Toshiba or any of the other "frequent advertising mfr's.". I highly recommend discountlaptops.com and of course do buy a Sager, you'll never regret it. Ulf Nordin, Norpack
"

Detailed Review Benchmark + -
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Value the company offers
Is consumer focused
Is easy to do business with
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
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Verified
5/5

2004-01-27

"I cannot say a bad word against this reseller, I ordered the laptop and it was shipped practically immediately - I received it two days later from the mnufacturer! Unfortunately it did not meet my needs so I returned it. There was absolutely no hasstle in returning it, the refund was granted and only took a week to get back to me (2 days from Sager to discountlaptops, 2 days from discountlaptops to me).

If you are thinking of buying a sager, or any notebook for that matter, the service of discountlaptops is excellent. I definately would order from them again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability