"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"Great customer service. Kent was able to covered my needs and edit my design in the way I wanted. Looking forward to seeing the final product! "
"I do not use discount mugs often but that will change based on my experience over the past few days. I utilized the chat feature and spoke with Juan. He was great not only providing me with mockups extremely fast from the logos I uploaded straight into the chat but he also did not pressure the sale and told me I could contact him again after I got client approval. It was easy to find him on chat a few days later and complete my purchase. So easy in fact I ordered another item the same day. Thank you for getting a great chat tool and for having great customer service representatives like Juan."
“It's truly an honor to receive feedback like this! We always strive to keep our support team to be as reliable and efficient as possible in terms of supporting our customers' needs and concerns. We are happy to hear that Juan made your experience juan-derful! :) We look forward to working with you again on your next projects. Thank you!”
"Barbie was quick to set everything up. Great communication and customer service. "
“Satisfaction comes from knowing that our hard work makes a difference to our customers. Thank you Tyler for allowing Barbie to help you ensure that your order is properly placed. Do not hesitate to let us know if you need further guidance on our order process. We appreciate your business!”
"i have not a clue of what i was doing "
“It must've been fate that you opened the chat button on our website! Juan and the rest of our team will always be on standby to provide help to customers like you, Gary. Thank you for allowing us to assist you on this one. Chat us again next time you require more help from us.”
"Had a great experience with Josephine on a chat about my order. Could not come up with the right design for a coffee cup I wanted. She stuck with me while I was called away and then returned later in the day. She continued to send pictures of ideas for my project and we finally were able to complete the process just as she was getting off work. Great customer service with a first time buyer. Can't wait to see the finished product and think I have found the company that will supply all my restaurants!"
“We're indeed just here is you knead any help with your order, NYPD Pizza VHC! :) It's our pleasure to assist you in finding you the best deals for your items while making sure that your design come out how you envisioned it. Thank you for trusting us with your company's merchandise. We'd love to cook more projects with you guys! :)”
"My experience with Barbie is why I keep coming back to Discount Mugs! Amazing customer service!"
“We're happy to know that you enjoy working with Barbie, Lauri! We are also honored to partner with you again on creating your next projects with us. Thank you!”
"I was wonderful and very helpful experience
"
“Hello Cherryl! Thank you for choosing us for your promotional needs. You can always contact us should you need further assistance in the future.”
"Awesome customer service!!! Barbie was great and I will certainly use Discount Mugs again!"
“Thanks for the shower of love and awesome review Susan, you truly make everything we do at DiscountMugs worthwhile! You can always contact us if you need additional assistance. We appreciate your business!”
"The site was very easy to navigate and the live chat was very helpful. Barbie was chat contact and she was very helpful and informative. It was my first time ordering from this site and the experience was great. Thank you for your help."
“Hi Amy, we continuously strive to keep our support team be as reliable as possible. We're glad that Barbie was able to assist you effectively. We are excited to help you again on your next orders with us. Thank you!”
"I loved the ordering process! They made it so easy and was even able to help with some discounts for our non-profit organization. Some of the best customer service I have experienced! "
“It’s always our pleasure to make every important aspect of the customer experience better for you, Kyle! Anytime you have concerns about the ordering process, feel free to use our chat feature or contact us by phone. We have an amazing team of customer care agents who can lend a helping hand!”
"I reordered a previous order and couldn't have asked for a better outcome. Josephine was on chat with me and was a great help. Joe"
“Reordering with us can be easier with the help of our promotional products specialists. We're happy to know that we have assisted you well through Josephine, Joe! Do not hesitate to reach out to us again if you need more help and we'll be glad to provide it to you.”
"If everythings works and the merchandise shows up in time you done GOOD!!!!
"
“Thank you for the opportunity to be a part of this project Don. We appreciate your business!
Let us also know what you think about the items when you have them already. Looking forward to keep providing you with all of your promotional needs!”
"I couldn’t ask for a better experience. Process was fast and easy!! Juan P. was very helpful. "
“When we hear about how we made your ordering process a positive experience, we are reminded of the privilege we have in helping you make your creativity come to life. You truly make our efforts worthwhile here in DiscountMugs, Bryant! Thank you!”
"step by step Juan guided me through the process from artwork to shipping etc.
couldn't have done it any better.
What a breath of fresh air!
thanks Juan!
"
“We continually make efforts to further improve our service by shaping our team members to be more knowledgeable, reliable and efficient as possible in terms of supporting our customers' needs and concerns. Let us also know what you think about the items when you have them already. Looking forward to do business with you again soon, Nigel!”
"I have ordered a handful of products from Discount Mugs and was happy with them. Unfortunately, one of my orders came with several blemishes from the printing process and so I gave them a mediocre review. They promptly contacted me and asked me to send pictures which I did and then offered to replace the imperfect pieces. They were polite and apologetic and easy to work with. It was a breath of fresh air when good customer service is no longer commonplace. I am happy to recommend them to others and I often do!"
“Hello Tim! Customer insights help us understand our clients and their needs more profoundly. Feedback paves way to improving our products and services so we fully welcome them. Thank you for continuously supporting us and we hope we can partner more in your future promotional needs.”
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“Thank you for this superb feedback, Viole! It's our pleasure to make everything you envision come to life. Anytime you need Kent or any of our team's help again, always remember that we are just a chat away!”