"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"If everythings works and the merchandise shows up in time you done GOOD!!!!
"
"I couldn’t ask for a better experience. Process was fast and easy!! Juan P. was very helpful. "
“When we hear about how we made your ordering process a positive experience, we are reminded of the privilege we have in helping you make your creativity come to life. You truly make our efforts worthwhile here in DiscountMugs, Bryant! Thank you!”
"step by step Juan guided me through the process from artwork to shipping etc.
couldn't have done it any better.
What a breath of fresh air!
thanks Juan!
"
“We continually make efforts to further improve our service by shaping our team members to be more knowledgeable, reliable and efficient as possible in terms of supporting our customers' needs and concerns. Let us also know what you think about the items when you have them already. Looking forward to do business with you again soon, Nigel!”
"I have ordered a handful of products from Discount Mugs and was happy with them. Unfortunately, one of my orders came with several blemishes from the printing process and so I gave them a mediocre review. They promptly contacted me and asked me to send pictures which I did and then offered to replace the imperfect pieces. They were polite and apologetic and easy to work with. It was a breath of fresh air when good customer service is no longer commonplace. I am happy to recommend them to others and I often do!"
“Hello Tim! Customer insights help us understand our clients and their needs more profoundly. Feedback paves way to improving our products and services so we fully welcome them. Thank you for continuously supporting us and we hope we can partner more in your future promotional needs.”
"We ordered our mugs for a trade show. They arrived quickly and the entire process went smooth as silk.
The entire approval system and web site are easy to navigate.
Thank you"
“It’s our pleasure to make every aspect of the customer experience a little bit better for you, Trevor! We're happy to have helped your trade show preparations. Contact us again if you need more promotional items. Thank you! :)”
"Ordering easy. Product quality good. "
“We appreciate the time taken to express your satisfaction; thank you for your feedback Candi!”
"Barbie was great, I have 2 reorders to place and we got the orders placed in a matter of minutes. Thank you again Barbie for your great customer service. "
“The sole reason we are in business is to make life less difficult for our clients like you, Chrissy! Thank you for allowing us to help you during your ordering process. Do not hesitate to contact us again if you need further guidance.”
"With an operation like DiscountMugs, there are millions of moving parts – as well as opportunities for something to go wrong. When they do (rarely, of course,) the team works hard to make it right. The final product is always satisfying. And the people you meet along the way make sure of it. "
“It's stories like yours that make everything we do at DiscountMugs worthwhile! We want our customers to think of quality products and reliable customer service when they hear DiscountMugs. Your feedback is well appreciated, thank you for sharing your good experience with us.”
"I was wanting to place my mug order on a Sunday and was a little confused about uploading two pieces of art. The chat was live, quick, and incredibly helpful. He did all the work for me and sent me a link to my cart. "
“We strive to make it easy and fast for our customers to get the help they need- when and how they need it. We're glad that our team was able to accommodate your concerns. Chat us again if you need further help in the future again. Thank you for your business!”
"This is my 3rd time using Discount Mugs and I have always been satisfied with what they have done. I have thrown 2 bach parties in the last two years and I throw epic Game of Thrones parties which I also bought custom wine glasses from. All beautiful and still in amazing shape.
I'm such a busy person working and using their customer service chat box was so helpful! Juan helped me today and put together a beautiful wine glass and helped me with a great deal. Their customer service is beyond excellent. I fully recommend anyone that is throwing an event to use them to custom make your glasses.
Thanks again to Juan and the staff at Discount Mugs!
Karen L. "
“Hearing customer testimonials like this inspires us to continue giving the quality and service we committed to offer. Thank you for staying with us, Karen! We can't wait to accommodate more of your promotional needs in the future.”
"Juan was very helpful, I bombarded him with questions but still kindly walked me through everything finding me the perfect product. I also had to leave the chat for a little while when I needed my spouses opinion and was easily able to get back in touch with him hours later to complete the order. Will use this again! "
“We keep our support team as reliable as possible so our customers can have enough confidence on the order they are placing. We're happy to know that Juan was able to help you finish the order you envisioned, Jaron! We also look forward to doing more partnerships with you. Thank you!”
"The customer representative was extremely helpful. He spent hours with me until I found exactly what I was looking for. "
“We are always interested in making everything right for you by considering options that are currently available. Do not hesitate to notify us if you have concerns and we will be willing to help you out. Thank you Daniela!”
"Juan was very attentive and made sure all my needs were met. Very patient and great quality. "
“Hello Yvette! Thank you for allowing us to accommodate your promotional needs. Please contact us should you need further assistance in the future again! :)”
"I need help applying my mugbucks and Anthony helped me and was extremely kind and patient while doing so."
“That's great to hear, Margaret! Our team is always on standby waiting to help you on any concerns you have regarding your order. Chat or call us and we'll be ready to assist you again. Thank you!”
"Aarol was fantastic! Helped me make sure my order and text was accurate and recommended a bigger quantity that worked out even better. I know where I'm coming to reorder.
Thank you very much! Highly recommend!"
“Quality in a service or product is not what we put into it. It is what our customers get out of it. We appreciate your recommendation and continued patronage, Sam! We're excited for your next projects with us! :)”
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“Thank you for the opportunity to be a part of this project Don. We appreciate your business!
Let us also know what you think about the items when you have them already. Looking forward to keep providing you with all of your promotional needs!”