"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"We ordered our mugs for a trade show. They arrived quickly and the entire process went smooth as silk.
The entire approval system and web site are easy to navigate.
Thank you"
"Ordering easy. Product quality good. "
“We appreciate the time taken to express your satisfaction; thank you for your feedback Candi!”
"Barbie was great, I have 2 reorders to place and we got the orders placed in a matter of minutes. Thank you again Barbie for your great customer service. "
“The sole reason we are in business is to make life less difficult for our clients like you, Chrissy! Thank you for allowing us to help you during your ordering process. Do not hesitate to contact us again if you need further guidance.”
"With an operation like DiscountMugs, there are millions of moving parts – as well as opportunities for something to go wrong. When they do (rarely, of course,) the team works hard to make it right. The final product is always satisfying. And the people you meet along the way make sure of it. "
“It's stories like yours that make everything we do at DiscountMugs worthwhile! We want our customers to think of quality products and reliable customer service when they hear DiscountMugs. Your feedback is well appreciated, thank you for sharing your good experience with us.”
"I was wanting to place my mug order on a Sunday and was a little confused about uploading two pieces of art. The chat was live, quick, and incredibly helpful. He did all the work for me and sent me a link to my cart. "
“We strive to make it easy and fast for our customers to get the help they need- when and how they need it. We're glad that our team was able to accommodate your concerns. Chat us again if you need further help in the future again. Thank you for your business!”
"This is my 3rd time using Discount Mugs and I have always been satisfied with what they have done. I have thrown 2 bach parties in the last two years and I throw epic Game of Thrones parties which I also bought custom wine glasses from. All beautiful and still in amazing shape.
I'm such a busy person working and using their customer service chat box was so helpful! Juan helped me today and put together a beautiful wine glass and helped me with a great deal. Their customer service is beyond excellent. I fully recommend anyone that is throwing an event to use them to custom make your glasses.
Thanks again to Juan and the staff at Discount Mugs!
Karen L. "
“Hearing customer testimonials like this inspires us to continue giving the quality and service we committed to offer. Thank you for staying with us, Karen! We can't wait to accommodate more of your promotional needs in the future.”
"Juan was very helpful, I bombarded him with questions but still kindly walked me through everything finding me the perfect product. I also had to leave the chat for a little while when I needed my spouses opinion and was easily able to get back in touch with him hours later to complete the order. Will use this again! "
“We keep our support team as reliable as possible so our customers can have enough confidence on the order they are placing. We're happy to know that Juan was able to help you finish the order you envisioned, Jaron! We also look forward to doing more partnerships with you. Thank you!”
"The customer representative was extremely helpful. He spent hours with me until I found exactly what I was looking for. "
“We are always interested in making everything right for you by considering options that are currently available. Do not hesitate to notify us if you have concerns and we will be willing to help you out. Thank you Daniela!”
"Juan was very attentive and made sure all my needs were met. Very patient and great quality. "
“Hello Yvette! Thank you for allowing us to accommodate your promotional needs. Please contact us should you need further assistance in the future again! :)”
"I need help applying my mugbucks and Anthony helped me and was extremely kind and patient while doing so."
“That's great to hear, Margaret! Our team is always on standby waiting to help you on any concerns you have regarding your order. Chat or call us and we'll be ready to assist you again. Thank you!”
"Aarol was fantastic! Helped me make sure my order and text was accurate and recommended a bigger quantity that worked out even better. I know where I'm coming to reorder.
Thank you very much! Highly recommend!"
“Quality in a service or product is not what we put into it. It is what our customers get out of it. We appreciate your recommendation and continued patronage, Sam! We're excited for your next projects with us! :)”
"I started a chat just to ask a simple questions and Josephine ended up designing my whole cup for me!! Make it so easy!! All I had to do was enter my payment info!! Will definitely use them again and recommend them to my friends!! Can't wait for my cups to come in!! "
“The sole reason we are in business is to make life less difficult for our clients, Kelli. It's amazing to know that you appreciate our chat feature. We look forward to helping you again on your next projects. Thank you for your business, Kelli!”
"Not only are these prices already amazing compared to other companies, but the team was able to work with my graphic to change it to the color I wanted, and the customer service was really exceptional. Anthony was so helpful, knowledgeable, and got me an even better deal than I already had. He was able to help me complete my order so quickly, too. What an efficient team! Thank you!"
“Thank you for sharing your feedback with us. You keep us motivated to continue making our best attempts to provide the most reliable deals and services to our customers. We'd love to work with you again soon!”
"Anthony was extremely helpful downloading my artwork. He took the file, placed it on my product, and sent me the link to the payment page. I will definitely order from Discount Mugs again!"
“We aim to make our customers' ordering process as convenient as possible. It's delightful to know that you were satisfied with Anthony's help on your order, Gwen. :) We hope we can do more business again soon!”
"I had to make some changes to an order and then had to put on on hold. The customer service reps I spoke with were friendly and helped me make those changes while keeping me informed on possible issues or delays. Great help with everything. "
“We continually make efforts to further improve our service by shaping our team members to be more knowledgeable, reliable and efficient as possible in terms of supporting our customers' needs and concerns. It's pleasant to know that our team was able to keep you informed about everything you need. Please do not hesitate to contact us should you need further assistance. Thank you Jacklyn!”
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“It’s our pleasure to make every aspect of the customer experience a little bit better for you, Trevor! We're happy to have helped your trade show preparations. Contact us again if you need more promotional items. Thank you! :)”