"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"Hesitant to chat with a rep, but very glad I did. She was quick to help, and answered all my questions! Made my ordering easy and saved me a ton of time. Barbie knows the business and has the customer's best interest at heart! "
"Anthony was great,
He made the process feel easy.
This is great because I actually hate to do phone calls.
The Chat feature is a great form to get my orders done. "
“Our support team can be available in any platform you are most comfortable to seek help with. We are here to make your ordering process as seamless as possible. So anytime you need more assistance, do not hesitate to chat us again. We are happy to help. Thank you!”
"HENRY Matic is the REAL MVP...…...made the process a simple one!! appreciate that and its important!!!"
“Our support team is always committed to give our customers the wow factor they deserve. Thank you for appreciating our efforts! We'd love to continue doing business with you. :)”
"I was having difficulty reordering my old order and customer support at sales was able to help me set up the order and made it easy and seamless."
“The main reason why we are here is to make life less difficult for our customers like you, Kevin. Do not hesitate to maximize our chat feature if you have additional concerns. Our support team is on standby waiting to assist you further. Thank you!
”
"I contacted customer service for help ordering a different product with a previously created design and the whole process was done in less than 5 minutes. Then autofill plugged in the wrong city for shipping and the city was corrected with a confirmation email sent to me in about 30 seconds! Great service"
“Tell us what you need and we will make our best efforts to deliver, Alexandra! Do not hesitate to contact us whenever you need further assistance. We'd always be happy to help you! :) Thank you for your business!”
"All the product you sent us are top notch, they are a big hit at the trade shows we go to. We see the value that Discount Mugs brings to our Company"
“Quality in a service or product is not what we put into it. It is what our customers get out of it. It's truly an honor to hear about how these items brought positive feedback for your company. We're proud to have worked with you, ForeFront IILLC! We look forward to more partnerships soon!”
"I work in a fast paced marketing agency and Anthony was super awesome. I was in and out in no time and he provided all the info needed in a timely fashion. Thanks! "
“The sole reason we are in business is to make life less difficult for our clients like you, Erin. We're delighted to know that you were satisfied with how Anthony assisted you. We look forward to keep providing you with all of your promotional needs! Thank you!”
"I was behind getting all my tradeshow needs ordered and Anthony from Discountmugs made it so easy! Between assisting with proof and the split order date, he was so positive and I am happy to have worked with this company!"
“It's motivating to hear that our efforts bring satisfaction to our customers like you, Chere! You can always give us a call, email, chat if you need further help on your next orders. We'll be more than happy to assist you again. Thank you for your business!”
"Loved designing and ordering our custom campfire mugs through discount mugs. Customer service (thanks Aarol D.!) via chat was quick and they really helped us out with design and pricing. This is the second time we've used discount mugs for custom products and I'll for sure be coming back for a third hopefully soon!"
“Thank you for trusting us with your promotional products, Felicia! We want to take pride in ensuring that our customers are 100% satisfied not only with the quality of our products but also with the kind of customer service we provide them. We surely would love to do business with you again. :)”
"This was the first time we have ordered an item of this type. Juan was extremely helpful. He assisted me in finding the best price point as well as helping me complete my order using our tax exempt status. "
“Hi Kim, we strive to make it easy and fast for our customers to get the help they need- when and how they need it. Thank you kindly for your feedback, and please do not hesitate to contact us again should you need further assistance.”
"
The web site in general is very concise and easy to use. This is an initial order and hope to keep Discount Mugs as a reliable source. "
“Hi Kris, we appreciate you for allowing us to accommodate your promotional needs. Our website also has a chat feature which you can maximize whenever you have questions or concerns. Please do not hesitate to contact us should you need further assistance. Thank you!”
"I had a little difficulty submitting my pdf but the agent on the live chat, Anthony, helped me figure everything out and even got me the best price because I accidentally ordered wrong. very helpful!"
“We strive to make it easy and fast for our customers to get the help they need- when and how they need it through our chat feature. Thank you for sharing your positive experience with us, Amy! We appreciate your business.”
"Anthony gave us great service thank you"
“We appreciate the time taken to express your satisfaction; thank you for your feedback!”
"We are doing a project for a literary foundation and the help from the chat line staff (Christian and Barbie) was excellent. Looking forward to receiving the mugs!"
“When we hear about how we made your experience a positive one, we are reminded of the privilege we have in helping you make your creativity come to life. Thank you for sharing your good experience with us, Laura! We'd love to work on more projects with you again soon!”
"Had some trouble with the website, so started a chat to get things figured out. Aarol D went above and beyond, even going so far as calling me to take the order over the phone. So, if you have any problem at all with the website, don't give up - start a chat! Can't wait to see the mugs!"
“Yes, Susan! Anytime you are having an issue with placing your order through our website, you may utilize our chat feature or contact us by phone. We have an amazing team of customer care agents who can lend a helping hand! Thank you for sharing your good experience with us!”
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“We're also glad that you're Loving it, Samantha! :) Our promotional products specialists are always ready to help, while putting our customers at the center of everything they do. Chat us again if you have any other concern and we'll be happy to assist. Thank you!”