"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"Kent was able to immediately help me with our brand's design. We will continue to come back to this company.
Thanks!"
"I needed to make glasses in a hurry, and desperately needed help with the design-- they were super efficient to chat with, and make something that I KNOW is going to make the recipients SO happy!
I would def order from them again! : ) :)
"
“We are pleased in counting you to be one of our wonderful and satisfied customers, LBHSI! Feel free to share your vision with us and we'll take care of the rest again on your next orders. Thank you! ”
"I worked with Juan over chat to get my order perfected. He helped resize my graphics and answered all my questions. He even helped me refine my order to save me some $$$."
“Our professional promotional products specialists are always on standby to help our customers create the best deals they can get from our resources. We're glad to know that you were pleased with our service, Mike! Chat us again if you need additional assistance. Thank you!”
"We received excellent customer service, quality product, and fast shipping! Would purchase from them again! "
“We want to take pride in ensuring that our customers are 100% satisfied not only with the quality of our products but also with the kind of customer service we provide them. We're proud to have worked and would love to continue working with you!
”
"Thanks for the representative to help me with this order. 10% last minute coupon. I can get this out last minute for the patients."
“That's delighting to hear from you, Claire! We are here to make it easy and fast for our customers to get the help they need- when and how they need it. Call or chat us again if you need additional help. We're more than willing to accommodate you. Thank you!”
"DiscountMugs.com deceptively advertised a Cyber Monday discount they would not honor.
The company attached undisclosed excessive fees to my order of printed coffee mugs, then in addition when asked to include the advertised discount they said that was not possible.
The promotional material emailed did not include any disclaimer regarding the purchase of coffee mugs.
I spoke to the sales associate and her manager who definitively said NO to applying 20% advertised discount to my order.
Discountmugs.com fraudulently and intentionally deceived me into ordering their products never intending to give the advertised discount.
Since my first review Discount Mugs did contact me and did resolve all the issues I presented. The representative, Analiza did call me several times in order to work out the details of my order and I did ultimately order over 1000 coffee mugs with Discount Mugs.
Thank you for your courtesy and customer service
"
“We're sorry to hear about your dissatisfaction. Please be advised that total costs may depend on the quantity, imprint color, nature of submitted logo, the actual item selected for an order, etc. You can always reach out to any of our support team members for more details. At this time, an email was sent to you explaining the adjustments our team has diligently worked on in order to meet your budget requirements. Thank you for your feedback!”
"I loved working with Barbie. She was patient and helped me a great deal to maneuver the site even making my products. "
“Hello Krystal, we're glad to know about your pleasant experience working with Barbie. Contact us again if you need help on your current and future orders. We'll be happy to provide you assistance again. Thanks!”
"I was having trouble sizing my logo, and Anthony took care of everything for me very easily from the chat box. I was able to very easily share my design, which he made bigger for me, then sent me a fully generated order form to quickly place. "
“That's good to hear, Lindsay! We are here to help you achieve a hassle-free order experience. Chat us again should you require further assistance placing your next orders. Thank you for trusting us with your customized items!”
"Barbie is the best sales rep ever!! SERIOUSLY! Working at a state university we create carts to submit to procurement, which can take a while processing. Barbie always helps up recreate our original carts, informs us about discounts, and ensure clarity of our logos. We continue to order from Discount Mugs because of the quality fo their items, the wide variety of items to choose from and their stellar consumer service. THANKS, A BUNCH!! "
“We want everything to be just right, not only for us, but for the people we value like you. We aim to take pride in ensuring that our customers are 100% satisfied not only with the quality of our products but also with the kind of customer service we provide them. Please come back and shop with us in the future, we would love to continue doing more business with you again.”
"Answered all of my questions and was very helpful! Can't wait for our order to arrive!"
“Thank you kindly for sharing your positive experience with us. We are pleased to know that Juan has done a fantastic job in assisting you. We look forward to hearing your thoughts on the items when they arrive to you!”
"Juan was excellent and helped us through the design and ordering process painlessly!"
“We are pleased in counting you to be one of our wonderful and satisfied customers, Deborah! The sole reason we are in business is to make life less difficult for our clients. We look forward to keep providing you with all of your promotional needs :)”
"Professional and helpful online support. Juan worked on an edit to our logo to reduce the number of colors for printing. And helpfully suggested the next quantity option - which worked out at just a few dollars more. Looking forward to receiving the mugs. Thank you so much for your help!"
“We aim to help you maximize our resources through the help of our expert promotional products specialists. We're grateful to know that you enjoyed working with Juan for your order. We look forward to doing more projects with you soon, Lorraine!”
"Really appreciated the time and attention from Barbie to help us use our own logo on a beach towel for our beach house guests. Will definitely consider ordering other items from your company."
“Our team is dedicated to help you achieve the customized items you envision, James! We appreciate your trust to us too! We hope we can accommodate more of your event needs next time. Thank you!”
"The customer service was excellent...Aarol was very helpful and patient with us, as it was our first order with Discount Mugs."
“We aim to maintain your good impression of us, Jay! Contact us again if you need further help with your next orders. We'd love to extend our help to you. Thank you kindly for your good review. :)”
"Love dealing with discountmugs. Very responsive and speedy with revisions to our company logo!! time and time again - you come back to the person who gets it right the first time. thanks again guys!!! "
“We're passionate knowing what customers need and expect - and making sure that those needs and expectations are met. We're happy to consistently provide you the service you love. We look forward to keep providing you with all of your promotional needs :)”
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“The sole reason we are in business is to make life less difficult for our clients like you, Lauren! We look forward to keep providing you with all of your promotional needs :)”