"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"I love discount mugs! Not only did Barbie answer my questions through chat but she also used all the information and specifications I gave her to create a link for me to complete my order! so much time saved! Barbie is a time saver!"
"Anthony was very helpful in helping me to place my order. "
“The sole reason we are in business is to make life less difficult for our clients like you, June! Always remember that we are readily available to assist you whenever you have order concerns. We appreciate your time taken to tell your experience with us. Thank you!”
"I don't normally utilize the chat feature but I am so glad I did. The agent was able to answer my question show me a mock up of my proof and get it added to my cart within minutes, saving me SO much time and effort. "
“Hello Jaime, our chat feature is designed to make life less difficult for our clients. We're glad that you were able to discover it for your benefit. Feel free to chat us again whenever you need assistance again. Thank you for sharing an awesome review.”
"Customer service was excellent!, Barbie was very patient and walked me through the whole process. Very happy, got a great deal and top notch service. "
“We appreciate the time taken to express your satisfaction; thank you for your feedback! Please come back and shop with us in the future, we would love to do business with you again, Avant Tax. :)”
"Ordering wine, champagne and beer glasses for a retail showroom. Barbie was incredibly helpful on chat! My white logo was difficult to see on the product image example. She sent me proofs to make sure everything was perfect. Order placed! Can't wait to receive our custom glassware! "
“Share with us your design visions and we will definitely help you make them come alive on your chosen promotional items, Mary! Let us also know what you think about the items when you have them already. Looking forward to do business with you again soon!”
"First time ordering and encountered a couple of snags figuring stuff out. Customer service chat agent Aarol came to my rescue. He was super helpful and incredibly fast helping me get to the finish line. Could not have had a better customer service experience. 5 stars!!!!!"
“We're delighted to know that you are pleased with the outcome of your experience with us! Aarol and the rest of our support team are available to help you again whenever you need them. Thank you for sharing this with us!”
"Ordered a couple things and both times the chat representatives were knowledgeable and were able to help me quickly and the products are good quality. Looking forward to doing more business with this site in the future. "
“Prompt, efficient care is what all of our reps have in mind with every encounter. We are so happy we were are to service you with such an exceptional experiences! We look forward to partnering with you again soon!”
"I was ordering on a Sunday and was able to work online with customer service. Aarol helped me and was super efficient and knowledgeable on both items I needed. The level of customer service was greatly appreciated!! This definitely made my ordering easier!! Thank you Aarol!! "
“Hi Robyn!
We are pleased to know that you were satisfied with the convenient ordering process and our fast, friendly service. We appreciate your recognition and hope that we will hear from you again soon! ”
"
Service on chat was great"
“Thank you for your heartwarming feedback! Our chat support team will always be readily available when you need them. Feel free to use this feature in our website when you need additional help with anything about your order.”
"I was struggling to upload my logo (very likely my own lacking abilities). Through the chat service we were able to get the logo, finalize the design and order bags within minutes. Process was made to be super simple. Can't wait to get the bags!
"
“We want to make sure that you experience a smooth and easy order process, so our reliable team of customer care agents will always be on stand-by to assist with any questions or concerns. Thank you for allow us to service your promotional needs Nicole, we are just as excited anticipating the arrival of your bags! ”
"I needed help with an order and Anthony was kind, patient, and directed me to the exact items I needed. :)"
“Hi Kimberly, our promotional products specialists are here to guide you on getting the most fitting items and deals we have based on your needs. Keep us posted for any additional concerns you have so we can accommodate you further. After all, we are all about customer satisfaction. Thank you for sharing your good experience with us! :)”
"We have ordered from Discount Mugs before and have always liked the product quality. I had a few things I needed help with today and the customer representative Anthony took care of everything so quickly and efficiently. It was such a pleasure to have everything taken care of and not have to waste my time going back and forth a bunch. Thank you, Anthony, for being such a great customer service representative! We sure appreciate it!"
“We value you as our loyal customer, Kat. It’s our pleasure to make every aspect of the customer experience satisfactory for you. Big thanks for sharing your good experience with us. We hope we continue partnering for your promotional needs!”
"Wonderful, the customer service was extremely helpful! "
“We're glad to hear that we are able to accommodate your needs with sufficient assistance. We aim to provide 100% satisfaction when dealing with our customers. Please contact us should you need further assistance again in the future. Thank you!”
"Anthony was such a big help! My tshirts will arrive in plenty of time before my event."
“Yey Karen! Feel free to share with us the full details of your needed event needs and we will take care of it for you. Our promotional products specialists are always readily available to accommodate your concerns. Do not hesitate to contact us again if you need help on your next orders. We'd love to assist you again. Thank you!”
"We ordered bags for a philanthropic sorority sales booth and the conference participates loved them! The quality and price were great and we sold out of them. I just ordered more this afternoon but ran into a slight issue on the website and received GREAT and prompt customer assistance from the "help" icon via a chatter with an individual named Kent. He quickly guided me to where I needed to be and followed through by helping me place the order. Super excited to get this second shipment of custom printed bags. I already have orders waiting to fill! "
“Thank you for the shout out! We are pleased in counting you to be one of our ever satisfied customers. Let us also know what you think about the items when you have them already. We look forward to keep providing you with all of your promotional needs :)”
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“Luck is on your side, Carolyn! Our team works hard to be as equipped as possible in order to accommodate all our customers' concerns. After all, we are here to ensure that you guys are 100% satisfied with your experience. Chat us again if you need additional assistance. We'll be more than willing to help you again. Thank you!”