"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"Our second order of koozies for our Syracuse University tailgate crew and another great experience. Prices are best in the business by far and the service is terrific. I was having trouble with my design and opened a chat window where a representative understood what I was trying to do and tweaked my design to perfection. See you next year!"
"I ordered with chat help and it was super easy. I was able to upload my logo through chat and they have me an instant proof. Easy and simple. "
“Ordering can be as easy as 123 with the help of our chat support team, Randy! We're glad that you enjoyed working with them for your order. Feel free to let us know if you require further assistance, we'll be delighted to help again.”
"Efren was beyond helpful! I just needed help with a shipping question and ended up helping me with the entire order. He was patient with me and helped with all of my concerns! I will be using Discount Mugs in the future thanks to him!"
“Don't worry, we're here to address all your concerns. Should you need additional help on your future orders, we'll always be on standby waiting for you to call, chat, or email us. We love working with you!”
"Brandi was great! Very helpful"
“We appreciate your expression of customer satisfaction! We are honored to provide you with the best customer care advocates, and quality service. Please do not hesitate to contact us whenever you are in need of assistance. Thank Daisy! ”
"Jon with customer service was great and when we needed to be transferred to sales Barbie was great as well. They did all that we asked for will continue to purchase our Oktoberfest mugs with discount mugs as we have for over 10 years. Thank you"
“Quality in a service or product is not what we put into it. It is what our customers get out of it. It's great to hear that you appreciate our team's effort to provide you with a satisfactory experience here at DiscountMugs, Alyssa! Just let us know if you need additional help, we're here to assist you! :)”
"I just ordered for the first time. I went on chat because my item was marked as out of stock and Barbie not only found that they were in stock again but she had my item customized and ready for me to see while we spoke. The entire transaction took only minutes from start to finish. This is a company to bookmark!"
“Your feedback has also made a big mark on our hearts! We strive to improve our services by keeping our team members as knowledgeable, reliable and efficient as possible when it comes to assisting our customers' needs and concerns. Let us also know what you think about the items when you have them already. Thank you!”
"Great product received and excellent customer service."
“We hope we made your ordering experience as stress-free as possible, Lorrie! We wish to continue providing you with quality products and services. Thank you!”
"I had a last minute meeting order. Had to design tote bags, pens and mugs and have express delivery.
Spoke to Aarol Venedict Delos Santos. He was amazing. He helped me design each of my products, made awesome suggestions and helped me put the order through immediately to makes sure I would get the express delivery.
This was customer service at its best. Thank you very much!"
“Thank you as well for the opportunity to provide your meeting needs, Susan! Our support team is readily here to help you make your ordering experience as efficient as possible. Always keep us in mind for more future customized company needs, we'll be more than willing to help you again!”
"I was not doing an even decent job of trying to get pictures loaded for a gift mug. Barbie in sales took care of the whole thing for me and I am very thankful she did! She was terrific!"
“Thank you for sending us an awesome review, Mary Ann. Share your vision with us and we'll take care of the rest. We appreciate your business and would love to continue working with you again soon!”
"I used the online chat to place my order and my sales rep Barbie was fabulous. The ordering was a two day process due to needing approval on my end but she stuck with me the whole time. Super impressed!"
“We're all about customer satisfaction! We surely with stick with you until you consider your order details are aligned to your visions and needs. We are pleased in counting you to be one of our wonderful and satisfied customers. Hope we can continue our partnership again soon!”
"Discount Mugs is always very quick to answer questions and help make the order process smooth. Anytime mugs come in damaged for any reason, they replace them or add a credit to my account. Very great company to work with!! I've ordered multiple times with them and will keep coming back!"
“This is why we are happy to provide the best service around! It is feedback like this that let us know our efforts and quality customer care are all worth while! We appreciate this recognition Ellie; thank you for allowing us to be your continued preference in promotional needs! ”
"First 2 orders were great. 3rd order glasses were very fragile and the graphic would lift onto customers hands when wet. Literally like some gross refrigerator magnets. Washing them they either crack or the graphic comes off or both. Took me a year at a busy restaurant to go through the better part of a gross of these before. These were trashed in a few months. Thank goodness I still have some left from our 2018 order."
“Oh no! Looks like something went terribly wrong with that third order Deb! Let's try filing a claim to address this matter; your email has been forwarded to our support team. Please reply with any information needed to get this sorted out. ”
"Barbie in the customer service helped me to recreate a logo online and then set up my order for me very quickly. It was very easy to place an order with her help!"
“ We take pride in our highly recognized quality customer care, and we are so happy you were able to receive some of our top-notch service Luke! Our amazing support staff can always help you with a smooth and effortless process. Please do not hesitate to reach out to us anytime you require assistance. Thanks again!”
"Nice quality product, and delivered on time. Thanks Discount Mugs!"
“Thank you too, Janice! We enjoyed preparing your customized items for you. We hope we can continue providing you with your promotional needs on your next event! ”
"We have been using Discount Mugs for at least 5 years and are always totally satisfied! "
“Your continued patronage and consistent satisfaction speaks volumes for us, Olga! We are deeply humbled with your company's trust to us. We aim to provide you more quality products and good service for more years to come. Thank you!”
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“By carefully knowing what customers need and expect - and making sure that those needs and expectations are met, we aim to maintain a satisfactory experience to them. We also hope we can partner again soon!”