"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"Barbie was a huge help getting the order together, making helpful design suggestions, and processing the payment. This will be our 7th or 8th order with Discount Mugs. They're fantastic every time. "
"I've used Discount Mugs for several Veteran event with my nonprofit. Always a A+++ experience. Thank you!"
“Passion is part of what and who we are. We have always enjoyed partnering with you for your veteran events. We look forward to keep providing you with all of your customized needs :)”
"Because of the name, I expected a satisfactory product and was pleasantly surprised to receive EXACTLY what I ordered in a stunning mug. Everyone who has seen them is very impressed. Couldn't be more pleased, and am planning to order more soon. Don't let the name confuse you - there is nothing discount about their customer service, products, and resulting work. Stunning! If you have a a need they can fulfill, don't hesitate to order from them."
“Hi Susanna,
When we use the term "discount", it is surely to only describe our everyday low prices. Our products and customer care is ranked top notch, and we want ensure you receive the best quality services! We appreciate the time taken to express your satisfaction. Please do come back again, we are looking forward to our new partnership with you!
”
"i just ordered 100 water bottles and they are fantastic! Great product at a very affordable price. i would buy from them over and over!"
“We are honored to provide you with quality products and service, and we are happy to have customers like you! Thank you kindly for such high recognition - we can't wait to work with you again! ”
"Josephine with Discount Mugs was VERY helpful in getting my order placed. I have ordered from other companies before and there was always extensive back and forth AND delays in shipping, etc. This has been the easiest process. Thanks, Josephine!"
“Thank you for trusting us with your promotional products, Floyd! It is always our goal to know what customers need and expect - and making sure that those needs and expectations are met. Thank you for sharing your good experience with us.
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"I wouldn't have been able to place my order without Barbie walking me through the steps. I had tried ordering my cups from a different site but they were completely unhelpful and I ended up canceling my order with them. My experience with this site was the polar opposite. Barbie helped me every step of the way and was so patient with helping me come up with different ways to save on my order. Would 100% order again, can't wait to get my cups! "
“We're delighted to know that Barbie was able to assist you, AZ! We continually make efforts to further improve our service by shaping our team members to be more knowledgeable, reliable and efficient as possible in terms of supporting our customers' needs and concerns. Let us also know what you think about the items when you have them already. Looking forward to do business with you again soon!”
"Barbie walked me through the process and it was easy. Hopefully my order gets here as estimated and the pens work!
"
“Easy and readily available assistance is what we're continually working on to achieve so customers like you can enjoy ordering with us, Bev! We're glad that you were pleased with how Barbie handled your concerns. Let us know your feedback again if you receive the items already. Thank you!”
"We have ordered several items from Discount Mugs (mugs to be precise), and the quality is always great! This past order I used the chat feature to ask about a proof, and the customer service rep was quick to respond, and was able to figure out exactly what I needed. We'll continue to purchase!"
“It's mug-nificent to hear this feedback from a loyal customer like you, Robin! We have always enjoyed working with you. You can always ask for further assistance from our support team through chat, phone, or email when necessary. We'll look forward to keep providing you quality items again soon!”
"I had limited stock in the pen I wanted. Through Chat I was able to easily resolve the issue! Thank you, I will be back."
“We assure you, we are always interested in making any issues right for you by considering options that are currently available. Feel free to chat us again and we are here to help you all the way. Thank you for your trust!”
"Great prices and great service. Can't ask for anything more. And everything is quick and simple ... and don't worry about the artwork if you can't get things just right. Their own art people will send you a proof and you can change it any way you like. "
“Happy customers like you make our efforts worthwhile. Thank you for sending us an awesome review. We appreciate your business! We look forward to keep providing you with all of your promotional needs :)”
"Fantastic customer service and we were thrilled with the final product"
“That's fantastic to hear! We value you as our customer and we feel accomplished to know that you were satisfied with your experience with us. We hope we can continue providing you with your promotional needs. Thank you!”
"Customer service was awesome! They helped me put my idea into a graphic and it looked great. I also needed my order last minute and they were able to get it done and shipped within 2 weeks. Product was good quality and I would recommend them for your orders."
“This is awesome to hear, Kenney! We want to take pride in ensuring that our customers are 100% satisfied not only with the quality of our products but also with the kind of customer service we provide them. Should you need more assistance, we're just one call or chat away! Looking forward to do business with you again soon. Thank you for your recommendation!”
"I just ordered 500 stress balls and it was a STRESS-FREE EXPERIENCE! We are a non-profit and had to submit our paperwork to be tax exempt. They took care of it so fast! Then when I placed the order, they immediately emailed me an adjusted receipt without the tax (because the tax still shows on-line). The turnaround time is quick and the price was great! And free shipping! And a coupon code for $50 off! What more could you want! I will be ordering again from Discount Mugs!"
“Wow, thank you for sharing your experience with us, Catherine! We're thrilled to hear that we have successfully scored a three point shot to keep your experience stress-free. Do not hesitate to utilize our chat feature or call us over the phone to request assistance. We are always here to provide support for your concerns. :)”
"Needed canvas bag to be used for product placement on a film set. Needed info quick and the product even quicker. Got on Chat and was most impressed with the service. Answered my questions, set up the order and stayed with me while I got answers from my client. Great experience.
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“It's always our pleasure working with you, Florence! We hope to continue accommodating your customized business needs. You can always count on our reliable support team through chat and phone. We're on standby waiting to hear from you again soon. Thank you!”
"This was by far the best website for ordering bags for our conference next month. I received very quick and helpful response to my chat question."
“We strive to make it easy and fast for our customers to get the help they need- when and how they need it. It's pleasing to hear that you enjoyed working with our chat team. You can always reach out again to them should you need additional help. We're all here to assist. Thank you Melanie!”
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“Stories like this from our ever loyal customers keep the fire burning within us, Ben! You inspire us to continuously maintain what we do well and determine what we could do better to keep you satisfied. Our promotional products specialists are always standing by waiting to hear from you if ever you need additional assistance from us.
”