"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"My representative was extremely helpful and super fast with giving me the information I was needing. The customer service is top-notch and I have no doubt I am going to love the product I receive. Very positive experience and will definitely return for more products in the future. Excellent prices and service! "
"The overall experience was great. Our account manager was very attentive and helpful. She always responded quickly to my questions and concerns. We received our order about a week earlier than expected. Even though our order was short, our account manager quickly placed the order for the missing batch and received it within less than week. Will definitely order again. "
“From shortages and transit breakage, to dissatisfaction or just general inquiries, you can count on our fully trained professional staff to help you put everything in place with no hassle. We are so happy to hear of your overall satisfaction, Erika. We expect your next order to be just as great! ”
"Great product just what I ordered got here two days before schedualed date will order from them again"
“You can count on speedy delivery and great products when you shop with Discount Mugs! We want to assure you that we take all measures to guarantee you are receiving the best services around. Thank you for your feedback, and please contact us when you are ready to order again!”
"Purchasing and ordering was easy."
“Knowing that we've met your expectations with easy ordering and great products makes us happy! We are continuously working diligently to always provide the best customer service around. Thank you for allowing us to accommodate your promotional needs. Don’t hesitate to contact us if you need further assistance on your next orders.”
"We needed stress balls for a training session. It was a bit short notice when we ordered but everything looked great and my FedEx package was waiting for me at the hotel I was staying in!
I'll most certainly be ordering from your again!"
“Last minute event? No problem! We offer the convenience of speedy delivery to get what you need - right on time! Do not hesitate to contact us should you need further assistance on your future orders. Thank you for your feedback! ”
"My office loved these! I purchased as a give-a-way for a trade show that is taking place last month. I hope they last until then.
Thank you for the great service and prompt delivery!
Karen M"
“You're very welcome Karen! We are excited that you and your office staff are pleased with the stress balls. Should there not be enough for the trade show, you know where to find us! Re-ordering is fast and easy so getting more won't be "stressful" at all! ”
"As I worked through submitting the artwork for the printed bag, the customer service rep, Juan was very helpful. The bags were printed as requested and delivered in a timely manner."
“Quality service is not always what we put into it, it's what our customers get out of it! Your satisfaction is how we measure our success! We appreciate your feedback - please reach out to us through chat, phone, or email anytime! ”
"I was please with the quality of the koozie. There was an issue with the color I requested, which the company/customer service reached out to me before production, fixed the issue and still delivered on time."
“Sorry about the stock issue we originally faced fulfilling your requested color, but it's good to hear we got that sorted out just in time! That's what we're all about Laura - ending on a good note with excellent customer satisfaction! Thanks for taking the time to voice your experience. ”
"Never used this company before, but Jackie gave great help to make the ordering process easy. And then the order arrived earlier than promised! Will definitely use them again"
“Taking a chance can sometimes be risky, but when you take that chance with us, we're confident you made a great choice! We are glad to hear your first order was a success Bridget; thank you for trusting us with your promotional needs. Please come back again soon! ”
"Excellent and outstanding service and product!"
“ Shopping with Discount Mugs is the easiest way to get outstanding service and excellent products all in one! We are so glad you made us your preference for promotional needs, and hope to continue more business with you in the future!
”
"I was very happy with this transaction and the staff went out of their way to be helpful. The only down side is you get on their email list (maybe that was an option that I missed). They do send out a lot of email. I am surprised at the few negative reviews concerning their service - if anything they were overly helpful - it is often hard to get someone to talk to on internet sales sites - but this one was in constant contact with me right up to the time I received the order - which came very quickly. One item was not available in a color I wanted and they checked their inventory status and found they just came in and were not posted on the site yet. The site was updated very quickly - but they still took my order by phone so I wouldn't have to wait."
“We always appreciate your feedback, Mac! And we sincerely apologize for any inconvenience. Our correspondences have no intent to be unsettling or disturbing to you. We simply just want to ensure your customer satisfaction, offer further assistance and guarantee you get the best deals available from us! Nonetheless, we understand if you do not want to receive additional emails from us. We will raise this to our team. Thank you!”
"I have now ordered 3 times from Discount Mugs and all 3 were done correctly , on time and at a great price. They have a great crew to help you along the way. Barbie followed my order until I received it. Great customer service.
Thanks again"
“We want our customers to think of quality products and reliable customer service when they hear DiscountMugs. Your feedback is well appreciated, Rkent! Thank you for sharing your good experience with us. Our promotional products specialists are standing by waiting to hear from you again anytime.”
"Since 2014, I've placed three orders to give as a gift for my high school reunions. ALWAYS pleased with products and have had numerous favorable comments from the recipients. Fair price, wonderful assistance from designers, free postage and delivered earlier than expected. "
“Thank you for always trusting us with your event needs! Your continued patronage has always inspired us to keep providing quality products and reliable service to customers like you. We look forward to a longer partnership with you. Hope to hear from you again for your next high school reunion! :)”
"It was great the designing and delivery was quickand prompt! I will use them again"
“We are so happy to hear that you were satisfied with the outcome and speedy delivery of your order, Nissa! We would also love to do business with you again!”
"I called, and got the hold, hold.... I used the online "Chat" box, which I normally avoid like the plague.
However, Aarol D. picked up the chat right away, was incredibly helpful, even called me to finalize the credit card payment (complex because of non-profit company card restrictions). Great service. I have no doubt that he will follow-up with the updated invoice following the tax exempt status approval."
“We strive to make it easy and fast for our customers to get the help they need- when and how they need it. It's awesome to know that Aarol came in to the rescue for you, Cavalieri! Anytime you are having another issue with placing your order through our website, you may utilize our chat feature again. We have an amazing team of customer care agents who can lend a helping hand!”
A rep from Discount Mugs, DiscountMugsLW, has responded:
“Our team is full of amazing support reps to assist you every step of the way! Efficient, quality service is what we aim to provide to all of our customers, and we appreciate the time taken to express your satisfaction. We can't wait until you receive your final product, please update us and tell us all about it! ”