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Featured Review
Great Products and Service
"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
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Just what I need!
"We love DiscountMugs! Products are great, the online system is easy to navigate and find what you need, and reordering is super simple! Plus the help chat system is ACTUALLY really helpful and they make things easy for you! I would definitely recommend! "
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very helpful chat exeperience
"Just had an order customized and placed with John F, who was very helpful with online chat! I was appreciative of all his attention to each of my questions and prompt responses. I would not have been able to complete my order without his help
Thank you John!"
A rep from Discount Mugs, DiscountMugsLW, has responded:
“Certainly our pleasure Nina - from John & our entire staff! We are pleased to hear that you received the best assistance in getting your order placed quick & easy. We would love to hear from you again soon, please contact us for all your future promotional needs! ”
Excellent customer service
"Reached out to chat with customer service regarding the design of my tote bag and fanny pack. Terrence was great! He walked me through the entire process, sent me proofs of what each item would look like, updated my cart and even stayed in our chat while I placed my order to make sure it went through okay. Excellent customer service!
My first stop will be with discount mugs for any future orders."
A rep from Discount Mugs, DiscountMugsLW, has responded:
“Thanks to Terrence, looks like we really "bagged" an awesome new customer! We are happy to set the service level high and meet great expectations with you. We appreciate your feedback and recognition - we hope to hear from you again soon! ”
Online Chat
"My experience was excellent. I did a google search and came across Discount Mugs. I started a chat and within 10 minutes Pauline had designed a koozie I loved! I would for sure order from Discount Mugs again! Thank you Pauline!"
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A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“We're glad you found a new partner with us, Amy! Feel free to contact us again should you need any additional assistance from us. We have an amazing team of support team readily available to help you out when necessary. We look forward to keep providing you with all of your promotional needs :)”
Chat order
"Pauline was very helpful. She solved all my problems and gave me additional information. Plus she's working on a Holiday. I did not expect to get a personal sales person today. "
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A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“We're in the business of putting our customers at the center of everything we do. Do not hesitate to contact us again if you need additional assistance from us. We will certainly do all attempts to accommodate it for you to ensure that our customers are 100% happy with their experience with us. Please come back and shop with us in the future, we would love to do business with you again!”
Great Customer Service!
"I would highly recommend Discount Mugs! Their customer service and sales team go above and beyond to help you get the items you need for your event! "
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A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“We're deeply humbled by your feedback, Trudi! You truly make everything we do at DiscountMugs worthwhile! Please contact us should you need further assistance in the future. Thank you!”
Super helpful
"I had a bunch of questions and Fe was knowledgeable and helpful. They are going to take care of the artwork needs I had and I can't wait for the order."
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A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“We're thrilled to hear that our team was able to provide the help you needed, Brandon! Share your vision with us and we'll take care of the rest. Let us also know what you think about the items when you have them already. Looking forward to do business with you again soon!”
Easy to design and reasonably priced
"I ordered bags for my business. The design process was pretty easy. When I had a question I hit the chat button. Someone helped me immediately. Had my order submitted within 10 minutes. "
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A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“Customer testimonials like yours are our most powerful sign of trust. We are happy to know that you enjoy working with our Design Lab. Anytime you have questions about our ordering process, you can always rely on our amazing support team, ready to assist you with your concerns. Thank you!”
Fantastic Customer Service
"This is my first time using Discount Mugs and I had questions concerning my order. Karl A was extremely helpful in assisting me. His knowledge and patience is much appreciated. He made the process stress-free. Thanks to Karl, I look forward to doing additional business with Discount Mugs."
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A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“It's also fantastic to hear that you were satisfied with your overall initial experience with us, Kenneth! We want to take pride in ensuring that our customers are 100% satisfied not only with the quality of our products but also with the kind of customer service we provide them. We definitely want to continue doing business with you again soon!”
Great Customer Service
"Don't normally use chat when purchasing something but Karl was extremely helpful, helped me through the process, corrected a color change to the water bottle I was using and even gave me a discount."
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A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“We're simply in the business of making our customers' ordering experience as convenient as possible, Steven! Please contact Karl or any of our awesome customer care team should you need further assistance in the future. Thank you!”
Excellent Customer Service
"I had a quick formatting question, and used the chat feature. Pauline responded and helped me with the formatting problem AND cut my price down by a couple hundred dollars. She's amazing and so is Discount Mugs. "
A rep from Discount Mugs, DiscountMugsLW, has responded:
“"Pretty amazing representative from a pretty amazing company? It's only right to provide some pretty amazing service! We appreciate your feedback; We are happy that we could accommodate your needs and provide you with an amazing experience!"”
I asked and they delivered
"What can I say quick accurate service and A good price. They look also and are sewn well.
We will be reordering I am sure."
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A rep from Discount Mugs, DiscountMugsLW, has responded:
“Just what we wanted to hear! So pleased that you are satisfied with our great services & super low prices. Thank you for your feedback, we will be looking forward to your re-order soon!”
Manager
"There was a discrepancy in my order and I was having issues with my shopping cart on the website. Terrance quickly resolved my order issue and updated my order quickly while giving me the piece of mind that my order would be processed timely and accurately. Great customer support and service!"
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“The sole reason we are in business is to make life less difficult for our clients, Cristina. We're delighted to know that Terence was able to assist you. Anytime you are having an issue with your order, you may utilize our chat feature or contact us by phone. We have an amazing team of customer care agents who can lend a helping hand!”
quality some what ok
"company name/logo way to small"
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“We regret to hear that the outcome of your logo came out not to your liking. Certain items in our website like pens, key chains and USBs have smaller imprint areas than other items we have due to the actual size of these items. Should you require your logo to be more visible on a promotional item, we recommend getting products that have larger imprint areas on your next purchase. Our promotional products specialists are standing by waiting to hear from you now to offer further assistance.”
Time to ship was way too long-ridiculous
" Delivery date kept getting pushed back"
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A rep from Discount Mugs, DiscountMugsLW, has responded:
“Hi Lyn, We understand your disappointment in regards to your expectation for delivery. Our apologies for any inconveniences this may have caused. We will raise this concern to our team to better improve our services. Thank you again for being patient as we worked to get your order out Lyn, we appreciate your cooperation. ”
A rep from Discount Mugs, DiscountMugsLW, has responded:
“Thank you kindly for such high recognition & recommendation! We are happy that services rendered by our professional chat team displayed our dedication to customer satisfaction. We are honored that we could offer such amazing customer care and present you with great products & easy ordering. Please do not hesitate to reach out to us in the future, we would love to do business with you again!”