"I didn't realize it was shipping from China. I bought a mermaid afgan for my niece and it never arrived. because I ddn't buy the shipping insurance they will only refund 50% of what I paid.
Just beware
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After posting this they came back and refunded the total amount. When I mentioned I would have preferred the Christmas gift, they suggested Expedited shipping. "
"I made one order at the end of the last year. The delivery time was a bit longer but the dress came just in time for the Holidays. I contacted the service center about the delivery and they ware very polite and in short time pass me all the info that I needed.
The dress is super cute and fits me perfectly which is amazing for first order.
Just in a few weeks I made a new order and can't wait to receive it! "
"Honestly, not only are the selections fantastic, there are soo many to choose from and the sales are hard to beat! The Customer Service response is very quick and they strive to resolve the issue and leave customers happy. So far, all of my issues (which were my error) have been quickly resolved!
"
"Thought I would try this online place and see how their products and service was like.
I placed y small order and found it all so easy to do.
A couple of weeks later my parcel arrived and everything was as discribed.
Fantastic"
"I have now purchased 3 items from Dresslily and I have been totally satisfied with each of the products purchased. Customer service was excellent and the time it took to get replies when i asked a question was fast. Each of the items purchased were excellently made and very good quality. Length of time for shipping can vary and sometimes I wondered how long I would have to wait, but patience is a virtue, and I was completely satisfied with all of the purchases when they arrived. I will be definitely buying from them again."
"Delivery took a long time, but I’m very satisfied with the product.
I got compliments on this hat. It’s warm, since it’s made of wool, and has a wonderful retro look.
I have bought a blue one and a black one. Both of them are so beautiful. You can adjust the size by means of a string. I will purchase again there according to my good experience!"
"I stupidly spent $25 on two orders back in November of 2016 that I will never receive. On the bright side, I paid through PayPal so I got a refund on my first order, but the second order is still being reviewed by PayPal and I will have to wait until March 15 for a decision. Hopefully, it will follow the first order and I'll get a refund for that one, too. No wonder the prices are so low. Most people probably wouldn't bother following up. Just think of how much DressLily gets away with!!"
"my order was lost, presumably by the shipping company, and since I didn't purchase shipping insurance, Dresslily.com expects me, as their "valued customer", to pay half to replace the order. Luckily, it was an inexpensive order, so I'm forgetting the whole thing ever happened and never ordering anything direct from China again. So if you're leery of dealing with a company like this... trust your instincts, you should be."
"I'm full in love with the dresses I bought from Dresslily. They are beautiful and fit me very well. The service and support was excellent and my order arrived in a short period of time. I was really surprise because I'm in the D.R."
"For my first order at dresslily, I can say that it has been beyond my expectations. I received all my items now. There has been some delay in the dispatch but I was able to follow the package via tracking numbers. I mainly ordered dresses and tops. To my satisfaction, they all fit well and the materials are up to standard. The items reflect their advertisement.The customer service always keep contact and was courteous. For sure, I will order again."
"I ordered a sweater and all the information it provided for the item was wrong except the color and material. the sweater was listed as a winter item and with the thickness of the thing that i got, this thing would be better off between spring and summer. the item also had a customer question, posted and responded to, which asked if the item had sleeves, which they replied with a yes. the item i got didnt have any sleeves at all. talk about wrong product information right?
I posted a review of the item to state what was wrong for future customers. my 1 star review (out of 5) got flagged and automatically pulled and i got an automated response email asking what was wrong. Dont trust this site. they are a very shady company that only wants money while giving you the wrong stuff."
"My dress are beautiful just a little tight. I received it in 7 days which was great.
I love it. More beautiful than the picture .Check the size with the measurements and you will be fine. Love your company. Thanks"
"I ordered this dress with my measurements and it was perfect. :-) The dress fit perfectly. It looked amazing. The dress was gorgeous and the quality was excellent and it came in plenty of time! I will definitely be ordering from them again."
"I placed an order over 6 weeks ago and still have not received it! It is impossible to contact customer service!!! Both phone numbers do not work and live chat dosent work either! I have sent e-mails and never got a reply! But they sure did take the money out of my account quickly! They are crooks do not order for this website EVER!!!"
"I purchased a shirt from Dress Lilly. When I got the shirt the size was a Chineese size or something. It was really a small. I am a slender person who wears a medium. (American Size)
Not hard to solve. Just send a another one.
Well I reported this to Dress Lilly who apparently acutally functions in China. They did not respond due to Chineese new year.
So I waited, eventually there was no response. And no response and no response.
I again contacted them 2 weeks later and advised I would take action. There was still no response.
This left me no choice but to dispute the transaction. They clearly provided a wrong sized item. and apparently could not care less about responding to inquiries. Never did receive a response to two inquiries.
"