"I ordered between 6 and 7AM on the 11th. It was here at 11:44AM on the 12th. Amazing fast shipping (at least where I am, in CA) and this means we can get the cat converter installed that much quicker. Thanks a bunch!"

"Amateurish company. I ordered a wiper switch for my '90 Jetta over the phone, as there were a couple possibilities, and their site had duplicates. Their "expert" told me he was sure which part was for my car, and shipped it. I thought I had found a good company - wrong.

I got the part, and it was NOT the right one. I called Drivewire up to arrange a return, and the "expert" simply said "hang on", and forwarded me to a voice mail box with no message, no description of who it belonged to. I hung up, as I had no idea where I had been transferred to.

I instead handled it via email, and after threatening to dispute the charges on my credit card, received an RMA rather quickly. I sent the part in the next day, and now, 75 days later, I finally received a partial refund (I disputed the charges a couple weeks ago).

So I basically paid a company in Lake Forrest to ship a useless part to me in San Diego, and paid again to ship it back to them. What a great experience. One I shall NEVER repeat, and tell everyone I know about.

AVOID this company.

Update, 11/15/2009:
Where does drivewire1 get his stories from? You clearly made all that up! I never called you back, not since originally asking for you to take your incorrect part back. Why would I EVER attempt an exchange when your "expert" couldn't even get it right the first time?

Incredible, first a company that sucks at what it does, then complete FABRICATIONS when faced with the truth!

I see how you work, you rip people, then tell them "exchange only" so they HAVE to spend their hard earned money at your rip-shop, then you rip them for %30, even if they never called to ask you to change it from store credit to a full refund.

Dishonest, AND malicious! This is going all over the internet now."

"Ive order my coils about 7 days ago now so i hope there here tomarrow!!!!!! like the prices on here though!"

"Drivewire saved me over $50 on my parts. I will definitely order from them again. The parts where packaged well, as described new in a box and shipped fast (3 days). For my next purchase I plan on purchasing 2 replacement air filters for the same price as 1 from a retail store. "

"I ordered a left tail light cover for my 2004 Jetta. Drivewire offered the best price I could find. The item was clearly pictured and described, so I knew I was ordering the correct item (I am no expert, by any means). The order was placed about 3pm, shipped the same day, and was on my front porch the next morning, in perfect condition. What more can you ask of a vendor?"

"everything was OK and as i ordered it it got here the next day good job"

"THIS COMPANY RIPPED ME OFF!!!! I ORDERED SHOCKS FROM THEM THEY TOOK THE MOENY FROM MY DEBIT CARD THE SAME DAY. THE NEXT DAY THEY SENT ME A FICTIOUS UPS# AND SAID IT WAS A MISTAKE. NOW AFTER 4 WEEKS THEY HAVE NOT SENT THE PARTS I ORDERED AND REFUSE TO GIVE ME A REFUND. THEY CLAIM IT WAS ON BACKORDER AND THEY FORGOT TO EMAIL ME! BS SAME SALES REP I TALK TO EVERY TIME NOT EVEN LOCATED AT THE STORE HE WORKS IN A CALL CENTER!! SCAM SCAM DONT GIVE THEM YOUR MONEY YOU WILL NOT GET IT BACK"

"I've ordered automotive parts from a wide variety of vendors online, and Drivewire was without a doubt the best and fastest service I have received to date. I placed the order at 7:00 a.m. and before noon received a tracking number for my shipment. The part arrived next day before 2:00 p.m. and was installed on my car before dinner at 6:00. Thank you, Drivewire! Keep up the good work!"

"I received the part quickly and was able to install it with no problems at 50% off repair prices."

"Great and fast service.

I placed my order on Friday Oct, 16 and got my goods on Monday Oct, 19.

Pretty easy and straight forward ordering process.

Great online store and great service, I would recommed this seller to all my friends.

"

"The part came *very* quickly and in great shape. I was more than satisfied."

"Terrible customer service. They told me my order had shipped but provided no tracking number. When I tried to contact them about the order, I got nothing but the run around.

They put me on hold forever, told me different stories about what was going on and logged off of their online chat in the middle of a conversation to avoid answering me.

It may seem early to be upset with them, but I am only asking for basic information about the order they say they shipped. If they were honest upfront, I would not be writing this.

When a company had to be dishonest and dodge a simple request for a tracking number, you know you they have big issues with their customer support."

"Do not i mean do not order from them... Service is just plain bad, They will give you different stories in when your items shipped can never give you a tracking number... When you call they place you on hold forever and then just hang up on you.. I never write a bad review and give everyone the chance to prove there service but dam enough is enough, Looks like i will have to file a complaint thru my bank.... Stay AWAY from them and there website...Brian
Update: After Speaking with the owner he was having issues with his supplier... He agreed to refund my money and i am all set Thank You "

"I didn't want to write a negative review about DriveWire. They had great prices on the items I ordered and seemed friendly when I talked to them.

However, it's been a month since I placed my order for a B&G S2K Suspension Kit. I am beginning to get the feeling that I am out $400.

When I did talk to the people at DriveWire over online chat, they seems to change their mind about what was happening, and told me they were shipping the items numerous times. Obviously, they have never shipped the B&G kit. I eventually skipped the middle man and e-mailed B&G directly. "Migs" at B&G e-mailed back promptly letting me know that they hadn't even received the parts for the kit until last weeks. Three weeks AFTER DriveWire had said the parts would be shipped!!

Not only that, but I no longer receive responses to any e-mail I send or when I try to chat with them online. I have NEVER been able to talk to anyone on the phone. Either I am on hold for a long time (upwards of an hour once) or the answering machine hangs up on me.

Hopefully, I will get what I paid or within the year, but it seems less likely every day.

EDIT 10-16-09 2:41 PM: Two hours later, I received an e-mail stating that the kit will be shipped today.

EDIT 10-30-09 2:36 PM: Still no sign of the parts two weeks after yet another e-mail stating they have been shipped. They haven't responded to my e-mails, either. I feel that I must contact my lawyer immediately to resolve this issue."

"Quick shipping, excellent communications,recommend to anyone looking for auto parts.

C Stewart
Adrian, MI 49221"