"They need better inventory control. I ordered 2 blushes which had the add to cart option, was notified of backorder after making the order and then they finally cancelled the order.
Most sites will warn of lack of inventory before I make the order and not afterwards. Waste of time."
"Ordered an adult sized Halloween costume. Received a completely different child sized costume.
Called customer service - was told that there was not much they could do because they had to contact the vendor and I'd hear from the vendor in 2-3 days via email. Great. I'm figuring my chances of a refund and return shipping label are not good.
Unacceptable for a number of reasons, the least of which is now I have to scramble to find a costume. First and last order from these guys.
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"Thought I was getting a deal and instead I got really bad service. I placed my order and received an email saying that the order was cancelled, so I called to find out what happened. They said one of the three items was not available, so I said just sent the other two. They charged me twice, once for the original order and for the new one. Took a week to get it straightened out and they have not given me my so called discount which is the reason I originally ordered from them. WARNING! Do not buy from this company - Save yourself the time and headache =("
"First time shopping here. I stocked up on vitamins from them as they sell GNC brand vitamins through their site, but since it is an online store there are no taxes, and with coupon codes I saved over 30% buying my GNC vitamins here rather than at a GNC store or GNC.com! Anyways, not much to say other than my transaction went very smoothly. I was a little apprehensive about buying from drugstore.com as the reviews weren't very good, but it seemed most of the negative reviews were from people ordering actual prescriptions - not regular supplements. My order went as follows: ordered items, used coupon codes which saved me a lot, received email confirmation of order immediately, next morning received email that order had shipped and a tracking code was included, received items three days later. Very satisfied. "
"On 8/13/11 I placed my first ever order with drugstore.com. One and a half hours after I ordered I realize I ordered the wrong item. I had googled American Crew Texture Creme and it brought me to drugstore.com, but to American Crew Texture "Gel" instead. 1 1/2 hours after I placed the order, I clicked on cancel to cancel the order.
The next day 8/14/11, I get a email from drugstore.com saying they regret they were unable to cancel the order because their warehouse had already processed the items.
Day 3, 8/15/11, I get another email. Shipment confirmation that the order is now complete and shipped via UPS.
I find it unacceptable that they can't cancel a order 1 1/2 hours after it's placed, and yet don't ship it till two days later. What a scam!!!
I emailed an inquiry to find out the process to return the product for credit, but have received no response to the email. I've called their toll free number that they sent in the email 1-***-***-****, selected prompt 1 and prompt 2, and sit there with dead up racking up their toll free bill for 20 minutes now, still holding... think I will just let it sit and rack up their phone bill!!"
"I have done business with them for many years but not any more. I placed an order for a precription medication and at time of order price was TBD. I called them and was told by rep price was 149.00. A couple of days later my order was placed for 259.99. I immediately called and was told the price flucuates. i have order the same item for many years and this never happened. Also the company would not honor the original quoted price. I will never use this company again. as stated in a previous review the company is a joke and is very misleading"
"this company is a joke. I live in Hawaii and checked for shipping cost, put my zipcode and calculated the shipping, it said standard shipping is free. When I checked out, I got charged $22 and some change! What a rip off, and then when I tried to cancel few seconds later, they said it's too late?! When I questioned the shipping they said because my order was heavy. So don't mislead people saying it's free standard shipping when it's based on weight, crooks!!
Do yourself a favor, never order from them, after any order they will spam your email inbox too. I ordered baby ready to feed formula and ALL the $60 worth of cans were dented. What's up with that, charging customer over 20 bucks shipping and handling and they couldn't handle the packaging right? That should be a crime. BAD BAD company. Never order from them. I was living at APO address and they were my only chance to get American product but not anymore, there are companies that actually provide shipping service to APO and Hawaii.
Goodbye drugstore com, I hope you enjoy my last dollar I'd ever spend on your lame company, I consider it as charity since I had to throw away all the formula. And STOP EMAILING ME!!!"
"They have now screwed up two of my orders (and I've only placed two orders).
My most recent experience is the exact same one that M1A1FAMILY (and Brown101) describes in her review. I payed via PayPal. In PayPal I selected my current address as the shipping address. The confirmation from PayPal stated it would be shipped to that address.
A few minutes after the PayPal confirmation email, the confirmation email arrived from Drugstore.com. I noted that it was my old address. I immediately tried to cancel the order. That failed. Emails to support went unanswered.
"
"I'm on my second order with drugstore.com and I cannot get over the wonderful savings! I received 20% off each item, coupons for eligible products and even some freebies! For example, I bought 12 items for only $40 bucks, plus you get free shipping! The items included brand name deodorant (for men and women), shampoo and conditioner for adult and child, thermo wrap heating pads, feminine products (kotex brand as well!), etc. I'm never buying locally again for these products! Also, my first order with them came within 2 days and everything was as ordered and expected."
"Ordered two sale items and utilized a coupon code as well. Received e-mail confirmation and UPS tracking number within 5 hours. Item shipped within two days, received three days later. Fast service and good price."
"This store is horrible. First of all, the prices are not even that good. I only shopped there couple of times since i wanted to get some Mypoints.
Anyhow, i ordered some face wash along with other vitamins, not only did they shipped them without proper packing they did not even send the face wash. After contacting them, they claimed that the shipping weight is the same to and from their facility! I am like what??? Anyhow, i had to resot to amex to get my money back. Avoid them like the pleague!!"
"I regularly order the same supplement about once every two months. It always arrives within the week, is well packaged and fresh (not melted, etc). Very reliable service."
"I placed an order with them on 7/19/2011, and today I get an e-mail from them telling me that my prescription was wrong.
Ok, I give them that. Could they not have called the doctor to see if the prescription was in fact mistated and ship my order? I am not out of the medication for 3 days and am having to go to my local Walgreens.
Not to mention that the person that I spoke to was incredibly rude and sounded like he did not care at all. Walgreens, CVS, and RiteAid are extremely good pharmacies. "
"I've ordered a few times from Drugstore.com because my grocery store has decided they no longer want to caring a popular variety of liquid shower soap. Luckily, Drugstore.com carries it. I have never had any problems and my order arrives well packaged and promptly. I will continue to order from Drugstore.com."
"I placed an order on Vornado 733b High Velocity Air Circulator. They cancelled the order on their own without any reason. Customer service did not respond yet. Really unprofessional. Will never buy from them again. "