"I received my books fast, they were cheap and practically brand new. Will order from them again"
"I always enjoying purchasing from Ecampus.com. I priced around for my books between the popular sites, and this site ended up being the cheapest. I always get what I order and in great shape, too. They give you plenty of time to ship your books back after the semester ends, and plus they send you cute little trial packs of things in your box when you shop on this site. Always satisfied."
“Good morning,
I'm happy to hear you had a positive experience with us and will continue to use us in the future! I have sent a gift to the email on file to thank you for your positive feedback and continued loyalty.
Thank you so much,
Erin ”
"I paid for express shipping. It took 5 days for delivery"
“Good morning,
I have sent an update regarding the delivery of your item to the email on file.
Thank you for your attention to this matter,
Erin ”
"Fast, easy and the selection I needed was in Stock! Love the return reminder as well! Good Job!"
“Good morning,
I am happy we were able to provide you with an excellent experience! I have sent an update to the email on file regarding your order.
Thank you so much!
Erin ”
"I have a non-U.S. billing address and a U.S. postal address. I placed an order and it was accepted and payment was processed. Later, eCampus cancelled the order citing the non-U.S. billing address. I pointed out to them that their system should not have accepted payment as they knew I had those addresses prior to payment being processed. I was charged currency conversion fees by my bank for both the order and the refund. eCampus refused to refund these charges, even though it was as a direct result of their cancellation. They asked for screenshots but their email system removes attachments. I had to email their customer service multiple times to get my point across and gave up in the end. Would never buy from them again and have told my contacts not to buy from them either."
“ Good morning,
I apologize you have not had a stellar experience with us. I have sent an update to the email on file regarding your order.
Best Wishes,
Erin ”
"What appeared to be an available title was not in-stock. So, I passed up a less expensive option believing that my title would arrive. No indication of "on backorder." Just never arrived and finally rec'd an electronic cancellation. Sigh! Go with a site with good inventory control if you really want your book! "
“Good morning,
I am so sorry we were unable to ship you your items. I have sent an update to the email on file regard this order.
Thank you for your time and business,
Erin ”
"I never received my book. So You get an F"
“Good morning,
I am sorry to hear that you haven't received your book. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I ordered a law book and got a hunting book instead. Shipping takes literally forever would not use this online site again. The only positive is that customer service is really good about fixing the problem."
“Good morning,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I still don't have my book. Was supposed to be here last week."
“Good morning,
I'm sorry that you haven't received your book yet. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I ordered this textbook two weeks ago and it still hasn't arrived. And judging by the shipping status, I don't think I'll be getting it anytime soon. I've fallen behind in class and it's only been three weeks. Awesome. "
“Good morning,
I am sorry to hear that you had a negative experience in not receiving your book. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Great options for great savings."
“Good morning,
Thanks for the love! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"If you do not have products available do not have them on your site. I was so excited and now you do not have the book. Another thought do not take funds until you can ship product"
“Good morning,
I am sorry to hear that you had a difficult experience with us not having your book available. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"eCampus found some unspecified problem with my credit card and automatically cancelled my order. All they did to notify me about the cancellation was to send me an email, and without an explanation. The card wasn't declined...I have no idea why they cancelled my order. I tried to call them but they have a very narrow range of customer service call hours. It was too late to reorder my books as class had started. I had to order an online version of my book."
“Good morning,
I am sorry to hear that you had a difficult experience with your order being cancelled. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"TERRIBLE thing to do if you order the book on ecampus and if you really need the book for school immediately . It's is taking the double time . It hasn't give me any updates only the first days . It's been almost 2 weeks . I'm starting to feel this is a scam . "
“Good morning,
I am sorry to hear that you did not have a positive experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I received my books faster than I thought I would. Thank you eCampus!"
“Good morning,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I am happy that you were satisfied with your items! I have sent a gift to the email on file to thank you for your positive feedback.
Best Wishes,
Erin ”