"Books directly from ecampus were fine. One book outsourced to another supplier. Order was accepted but got a message 2 weeks later that product was not available. Thats not good enough. "
"I have used Ecampus for the past year and I must say they are FABULOUS...from their customer service to the upkeep of their books to the quickness of their shipment and delivery service. I HIGHLY RECOMMEND!!!"
“Good morning!
We appreciate the love! I’m happy to hear that we've retained you as a loyal customer! We strive to provide you with the best customer service possible! I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin ”
"Very decent prices on books. Customer service is great as well."
“Hello UrobilinErmine!
Those are wonderful words to hear! We’re pleased learn you had a positive experience with us! We hope all your future orders with eCampus.com are as positive of an experience as this one. We strive to exceed your expectations when it comes to the price and level of customer service. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"I've never had so much trouble getting books as I did this time. Don't know that I will use ecampus again."
“Hello Lela,
I understand the frustrations of unmet expectations. I I apologize for this delay and am sorry your experience with [insert brand] hasn’t gone well. In addition to my apology, I’ve sent an email to the address we have on file containing information regarding compensation for the delay. I hope you’ll choose to give us another chance to serve you in the future. Please read our email for further details and our contact information should you have any more questions/concerns.
With care,
Erin
”
"Great experience! My book was only listed to be in good condition, but a perfect book arrived. Arrived fast. "
“Good morning!
Thanks for the love! I’m pleased to know you are happy with your items condition! We strive to exceed your expectations when it comes to the delivery and quality of your item. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin ”
"I ordered two books on 3/14 and when I called on 3/22 one gets shipped but has not arrived as of yet. The others one was advertised as them having but they did not have it. So the order was cancelled and was told to expect refund in 3-5 days. Originally, they claimed 5-8 business days to receive and they have defaulted on their own agreement. In tracking the book, UPS expected delivery is 3/28 which means that it took 14 days for delivery because they waited until the 22nd to ship which is 6 business days after the order was placed. Trust and believe that the book will be returned and not only will I never do any future business with them but will inform my whole school about staying away."
“Good morning David,
I apologize that we were unable to ship your complete order in a timely manner. We know that your education is important, and I'm sorry that we were unable to help you with the item Multiculturalism and Diversity in Clinical Supervision: A Competency-Based Approach since the publisher was unable to supply us with the item in time. I have sent an update to the email on file with additional information.
Thank you for your understanding,
Erin ”
"Items purchased was as described and delivered on time!"
“Good morning!
We appreciate the love! I’m happy to hear that you were happy with the item you ordered. We strive to ship and deliver your items on time, so you can focus more on your classes and less on worrying if you will have the needed materials. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Very informative book. I decided to purchase it."
“Good afternoon,
We appreciate the love! I’m happy to hear that your nursing book was useful and informative. At eCampus, we work to provide you with the textbooks you need for your courses at an affordable price. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
"”
"Reliability from this retailer is low. You have been warned."
“Good morning,
I apologize your order for the item Student's Solutions Manual for Organic Chemistry was cancelled. I show that this order was cancelled because the seller who sold you this item no longer had the item available. I recommend that you also add your valued feedback regarding this seller to your order. You can do this by:
1. Logging in
2. "Rate this seller" under your recently placed order.
Please be advised that because this item was ordered from a Marketplace vendor, we don't have any input on when an order gets cancelled or shipped because it is that sellers responsibility from start to finish to get you that item.
Thank you for your understanding regarding this matter,
Erin
”
"I love renting books from here. It's affordable, on time, and helpful!"
“Good morning,
We appreciate the love! I’m happy to hear that you love doing business with us! I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"I would absolutely NEVER recommend using this sight to anyone. I bought a book, it was never shipped. Called and customer service said she did not know what happened, and that the book is probably not in stock. (I am behind in class by this point) and had to buy the same book else where, so I am out double the money. It took forever to receive, (which I only received half of my refund) and 6 weeks later... I still do not have my full refund. PLEASE PLEASE PLEASE do NOT use this website to order your books! I promise you WILL regret using them. Very unprofessional and believe they are just trying to scam people. Worst website that I have every used. BY FAR."
“Good morning,
I am sorry to read it took longer than expected for your item to process. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Pease check your Yahoo account to view our complete response.
Thank you for your business,
Erin
”
"Hi,
Just recently I sold my college books to ecampus, which was worth of $60. They told me that the check or the transfer will arrive in 2 to 3 weeks but now its been 5 weeks and I still have not received my money. I am ready to sign any petition to help erase this company on scamming many people, especially, college students who already don't even have sufficient amount of money for themselves.
"
“Good afternoon,
I apologize you have not yet received payment for your buyback order. I have sent an message to the email on file requesting additional information regarding your order.
Thank you for your time and business,
Erin ”
"I received and empty box with just my order form inside it, contacted the customer service and they informed me they were out of stock for that book and they would issue me a refund. A month later and I still haven't received my refund, I contacted them again and they said the book was returned to sender. I had to expedite another book from another company and I'm still waiting on my refund."
“Good morning Brenda,
I'm sorry to hear that you received an empty item. I show that the representative processed a full refund on your behalf and this refund was processed to the card on file on 1/24 in the amount of $39.78. I see that the representative you spoke with on 1/20 immediately requested your refund, and was waiting on our accounting team to approve their request. Your credit is coming from "A Book Company LLC" and you should see that credit 3-5 business days from 1/24 reflecting on your billing statement. I have confirmed with accounting that this refund was successfully processed.
Please let me know if you continue to have difficulty locating your refund,
Erin ”
"Very quick shipping and quality of books was very nice. Reasonable prices."
“Good Morning,
Thanks for the love! I’m pleased to know you were happy to with the shipping and quality of the rental items you received.We strive to provide you with the most affordable textbooks as quickly as possible . We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"I was sent the wrong edition. Called in and e-mailed for solution to issue. In both cases I was given a tracking # . The tracking # is not what I had a problem with. The problem I had was the tracking # tracked the wrong edition all the way to my house. Poor customer service"
“Good morning,
I apologize you have received the incorrect item. I have sent an message to the email on file requesting additional information regarding your order.
Thank you for your time and business,
Erin ”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I am happy that your order from us directly was to your liking. We work to provide you with the items you need in a timely manner. In regards to your other item. which was ordered from a Marketplace vendor, I apologize that the seller was unable to provide you with that item. I recommend you leave your valued feedback regarding this seller so that we may accurately track their customer service performance. While everyone makes mistakes, we rely on our customers to alert us of any sellers causing repeated issues warranting the review or even removal of their seller account. You may do so by:
1) Log into your eCampus.com account
2) Select “My Orders”
3) Select the order number related to your Marketplace transaction
4) Select “Rate this Seller underneath the order details
Thank you for your continued time and business.
Erin
”