"Ordered 2 books with expedited shipping, one came within a week, the other they didn't even have to be able to send. After two weeks, I had to cancel the order and get it somewhere else.
Not happy, and won't be back (BTW, their customer service was very nice and helpful)"
"still havent recieved..... EasyWriter
9781319050764
Rental
Rental Return Date: 06/02/2017 "
“Good afternoon,
I'm sorry you still have not received your book! I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I was satisfied with the service and timely manner, however I was missing one of my books for my class and I left for college then the day after I left a package came saying it was my last book order, however when it was revived I got a David Bowie CD. I called customer service and someone helped me who was very nice and I now will be receiving my book from our personal bookstore here at my college, but I was very satisfied with all other orders I had made."
“Good afternoon,
Thanks for the feedback! I am glad to hear that you were pleased with our service. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"I received my rental and it was just loose pages...No book at all it was wrapped with rubber bands to hold the pages together..unbelievable "
“Good afternoon,
I am sorry to hear that you were not pleased with your purchase. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I have been in need of my textbooks for over a week now. My grades are suffering because I haven't gotten them yet."
“Good afternoon,
I'm sorry you haven't received your books yet. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Ordered my book at start of class. Was at end of second week by the time it arrived. It was at one or more of my local post offices for about 8 days . I called USPS repeatedly - spent hours calling - and all but one location never answered the phone. When I did get someone, she said there was no way to tell which local post office had it and she thought it looked like it was still in transit even though it said it had been delivered to one my local post offices 5 days prior. the USPS woman on the phone said 5 days to sit in the Post Office is not considered a long time. So I waited a few more days and finally got it. Now I have several chapters to read to catch up with the rest of the class. The price and book were great but I will think twice about shipping time in the future - BTW...I did not know I was going to take the class until the day it started or of course, or I would have ordered it sooner. I was prepared to get it late, but not this late."
“Good afternoon,
I am sorry to hear that you had a difficult experience with the Postal Service. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Highly recommend ecampus - this is my 2nd time using and their service is awesome - purchasing and renting!"
“Good afternoon,
I'm happy you came back! I have sent a gift to the email on file to thank you for your positive feedback.
Thanks!
Erin ”
"Ordered at ecampus (last minute) and always receive books when they say they are going to be delivered (and they are the correct books!). Saves a lot of money compared to on campus bookstore."
“Good afternoon!
I am so happy we were able to help you save money! I have sent a gift to the email on file to thank you for your positive feedback.
Best Wishes,
Erin ”
"My book arrived when it was supposed to and it's almost like new. "
“Good afternoon!
I am glad you received your item on time! I have sent a gift to the email on file to thank you for your positive feedback.
Cheers!
Erin ”
"Easy and fast loved the service. "
“Good afternoon,
I am glad to hear that you were pleased with the service! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"Shipping is expensive, they do have a good range of books. However my professor changed the reading list and not only did I have to pay 8 dollars for shipping but also eight dollars for a restocking fee I don't really see how that's helping me save money. "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Was trying to find my textbooks for classes, they were all very expensive! I found ecampus.com and it was the cheapest and also came in a timely manner so I wouldn't miss anymore readings for my class! I will definitely use them again! "
“Good afternoon,
Thanks for the love! I have sent a gift to the email on file for your continued loyalty!
Erin
Customer Service Representative
eCampus.com
”
"Nice to Deal with! Excellent customer service. Thanks for returning the extra book I sent you in error."
“Good morning,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"I ordered 2 books twice both of my orders got cancelled and i needed them on time for class! I called Customer service and they told me the 1ft time i ordered it had a different name in shipping and card number then the second time the names where the same so what happend??!!"
“Good morning,
I am sorry to hear that your orders were cancelled. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Life saver with speedy shipping and like new books."
“Good morning,
I'm happy to hear you were pleased with your order! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”