"The rental I ordered wasn't in stock, so they sent me a brand new one straight from the publishing company without any extra charge. "

"I've been waiting for my book for long!
No notification of anything. "

"Item was delayed a few days after I ordered it. There was no information when it would be shipped out. I had to cancel the order and find the book elsewhere last minute."

"Book was perfect. Super fast shipping. "

"Great doing business with you."

"Policies not clear. Did not say they also get books from somewhere else too"

"I received the book in record time. Thank you so much"

"I was able to rent a $220 textbook for $6. *mic drop*"

"My order was canceled. Ecampus said that my information did not match with my bank account, I revised and everything was correct. Finally I have to get the book in other store.

Sorry for me, very bad service"

"I had the option of buying the book new via e-campus or an electronic version on a different website for a significantly lower price. I enjoy having an actual copy, and given that the 3-5 day shipping method was available and I didn't realize it takes e-campus an unusually long time to ship books, I opted for the actual copy from e-campus. I ordered on 1/6/2017. I picked the 3-5 day shipping option. I thought it was reasonable to expect my book no later than 1/13/2017.

After my other orders from other sellers started coming in I checked with the e-campus website. Apparently my order was still processing. I gave it a couple of days, and then I e-mailed the customer service department. I admit - my e-mail was on a Friday(1/13/2017). They responded on Monday(1/16/2017) to let me know that my order had shipped.

According to the tracking history, my book was shipped on the day that I sent my complaint: 7 days after I placed my order; 2-4 days after I expected my book. I ultimately received my book on 1/17: 11 days after I placed my order 6-8 days after I expected my book.

I understand that the semester is starting up and even though I made my order in the morning I shouldn't expect the item to go out that day. But, the next day? Or the day after that? I think it's reasonable to expect a textbook shipper to be able to get shipments out in a timely manner, close to what a purchaser reasonably expects. I picked the 3-5 day shipping method, I expected to have received my book, at most, 7 days after I placed the order (1/13/2017, the day I sent my "inquiry" and the day it apparently was shipped).

Because I didn't receive my book in a timely manner - I ended up having to resort to other means to be able to read the materials for class. If e-campus had accurately represented the time it takes them to fulfill orders I would have either made the informed decision to receive my book after school started OR (more likely) I would have gone to a different seller that could actually fit my needs. If this experience is not a true representation of the time it takes them to fulfill orders - then perhaps e-campus should figure out what went wrong.

Whatever the case may be: I am very disappointed and will not be purchasing from e-campus again. "

"Totally reliable seller - appreciated getting what i bought when they sdaid I would get it."

"This was my second attempt to purchase this textbook; the first one was lost in the mail somewhere between Bell Gardens (L.A. area) and San Diego. I found the book again on eCampus and ordered it. Received a confirmation email, and the money was taken from my PayPal account in short order. Three days later, with no notification whatsoever, I received a cancellation email with a lame offer for all of 5% off my next purchase. Not bloody likely. Not only will I not recommend you to anyone, but I will actively encourage people to buy their books from Tommy the parking lot boy before they patronize you. "

"My order was canceled with no explanation, which was upsetting when buying a textbook at the beginning of a semester. However, the customer service department was excellent and it appears that any fault lay with the seller."

"Have not received either of the books I ordered as of 1/24/17. My ordered book, FIVE SEASONS, has not even been shipped to the best of my knowledge. Not sure why you are asking for my feedback, but how could I be satisfied under the circumstances. Will avoid ordering from eCampus in the future."

"My book is taking a very long time to ship, every time I check it has not even processed yet"