"I ordered a textbook with 2 day shipping that was $16.99 plus the cost of the book only for my order to be canceled right before customer service closed. "
"Still have not received the book and 12 days so far. It doesn't even show shipped yet. I have sent 2 emails to inquire and have yet to receive a response. Terrible customer service."
“Good afternoon,
I am sorry that you have not received your book yet. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Using E-Campus has saved me a lot of money this semester. I recommend all college students to give E-Campus a try. You'll be glad you did!!"
“Good afternoon,
Thanks for the love! I have sent a gift to the email on file for your continued loyalty!
Erin
Customer Service Representative
eCampus.com
”
"Ordered and paid but y'all didn't have it. Don't sell something you don't have in your inventory. "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"This book was just for fun but the shipping was super fast so that's great!"
“Good afternoon,
Thanks for the positive feedback! I am glad to hear that you were pleased with our shipping. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"I still have yet to receive my book. I ordered it on January 10, 2017. I wish ecampus was more clear about the fact that you may have to wait for your book to become "available" and then wait again for shipping. Had I known, I would have rented this book somewhere else. On the plus side, customer service was quick to reply when I hadn't heard about my order in several days."
“Good afternoon,
I am sorry to hear that you haven't received your book. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"The book had a few more highlights than I had expected in red and dark orange no less. Hard to read some areas in the book due to this, but we will get through the class. "
“Good afternoon,
I am sorry to hear that you received the book in that condition. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Book arrived as promised and in great shape. No problems whatsoever!"
“Good afternoon,
Thanks for the feedback! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"It did not have plastic cover, nor the card with the electronic code. At the end is worse I have to pay 50% of my reimbursment to pay for shipment and other stufff........ very up set"
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Came on time for my required readings. Product was intact and got what I paid for. Thanks!!!"
“Good afternoon,
Thanks for the love! I am glad to hear that you were pleased with your order. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"They charged my card and didn't have the book. Had to cancel the order after a week. "
“Good morning,
I am sorry to hear that you cancelled your order. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"My only beef is that I cannot copy and past. I try to copy and past the homework problems at the end of each chapter to Google the answer, instead I have to type everything...
I understand not being able to copy and past the book so that it can't be given out to others, but at least let us copy and past the questions."
“Good afternoon,
I am sorry to hear that you are having a difficult experience with your ebook. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I ordered a very important book for school on January 13th which was two Fridays ago. When I placed my order, the website said that my book was in stock and would take 24 hours to be processed and then 3-5 business days to arrive. On January 18th I received an email that said there was a delay and that the book was out of stock, but I would receive an email confirming when my book has been shipped to me. I then left a message on the website and I received another email on Friday January 20th saying that my book has been released for shipment and I should soon see a tracking number to locate where my book is at the moment. I haven't had any updates and I really need my book soon. I am worried that I am never going to actually receive my textbook."
“Good afternoon,
I am sorry to hear that you haven't received your book yet. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Came in right on time. Was very pleased to receive my order so fast. "
“Good afternoon,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"Did not receive whole order"
“Good afternoon,
I am sorry to hear that you didn't receive part of your order. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I am sorry to hear that your order was cancelled. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”