"Item arrived in excellent conditions. "

"I was looking to sell a book that I had but didn't use very much for school. The book was looseleaf but wasn't sure if they accepted it, but still gave it a try. (I sent them an email with my question but got the reply saying that they'll accept books that they were able to take. So no help there.) I should've read the reviews, to begin with! I sold them a book that was close to $80. Though I wouldn't be able to receive much, this site had the best offer, so I sold the book....since the beginning of JUNE. It's about to be JULY and still nothing! After reading the reviews, I don't expect to receive payment, so the very least want to share my story and save everyone some time. So to sum things up: DON'T SELL TO THEM! (I am this close to filing a complaint to NCL (National Consumers League) and/reporting this website!)"

"Great price, great condition, quick shipping!"

"When I come to eCampus for my school books, the site usually has the most affordable pricing when I compare. I will be back. "

"I paid for 2-day shipping to ensure that I would get my book in time for my class, and then was told that my book was not in their stock so they had to order it and they won't receive it to their warehouse for another 5 days. Meaning, I would not get it for 7 days. I contacted their customer service through their chat online and the rep stated: "This information is under the rental terms 'Usually Ships in 3-5 Business days'". This is true. But when read, it is read as the book usually ships within 3-5 days unless you choose another shipping option, which I did. Awful. Poor service, didn't get a refund on my shipping, very bad experience, will NEVER use them again. Textbook stores need to be reliable because we have deadlines to meet. "

"I received an email saying my order was cancelled because of irregularities with my payment information. I double checked my payment information before paying for the book so I know there wasn't any issue with that. I'm hoping to get my money back but I don't know how reliable the customer service people are to get back to me."

"I sold them a number of books in DECEMBER, I have yet to get a check. I’ve contacted them multiple times, was told they’d issue another check for me. Nothing. I called last week, lady said only one check was sent out in January with the partial amount, so they never even bothered to send me another check or the full amount for that matter. She said she’d contact me in a couple of days to let me know if I’m getting another check because “someone could have my ID and they could’ve cashed out my check so the accounting department needs to make sure it wasn’t cashed out”. One I haven’t gotten any emails or calls regarding this and it’s been 4 days, two, she was adamant that someone might’ve gotten my check. I just want my money, and I will sue if I have to!!"

"I have been waiting almost 2 months since I received an email stating that they had received my books. It took them 5 weeks to pay a partial payment and I am still waiting on the rest of my money. I have called in 3 times now and am told the accounting dept. is the trouble - really? I sold to several other companies and got payment in 2 weeks or less with no hassle. I will not use eCampus again."

"I have only used eCampus for this one book "Toward Thriving Communities". I have always rented from Amazon or Barnes and Noble and only used eCampus because the other two sites did not have rentals. Well I should have listened to my gut. In the last 4 years have never had any issues renting books or returning them from the other vendors. But today received an email from eCampus saying my rental was damaged and they are charging me over $19.00 for a replacement. The rental was $11.74. I called to see if they could prove the damage and they will not. I could have bought the same book NEW from Amazon for $18.21. This is my last semester and don't plan on renting books in the future but if I do I will NEVER use this site again. I also urge others to be aware of there practices. I will post what occurred on any other site I can find - this is absolutely a lie. They said the book had water damage and the spine was broken. The book was barely used and unless the box got wet during the return it was not in this condition when I placed it in the box to return.
"

"Worst place to sell your college books to. First, they offer little to nothing and then it takes them almost 3 weeks to check them in. Then 3-5 weeks to process a payment!? I sold other books elsewhere and in less than 10 days I had the payment on my PayPal. Bad business and I "DO NOT" recommend them at all."

"I ordered a book through their marketplace with the description "brand new" which I needed it to be brand new because there is a one-time use access code included with the book. This access code gives you access to online class simulations. I spoke with the third party seller after buying the book, who told me that she had used it and "shrink-wrapped" the book herself afterwards. I'm sorry, but this is not brand new. So I requested a refund. The company was horribly rude saying there was nothing they could do and that I "obviously don't understand book packaging." Among other demeaning comments. They claim to take no liability for what is sold, even if it's not as advertised and argued with me about the book being sold as advertised. I had to file a fraud claim through my bank in order to get my money back even though I had returned it over two months ago. No refund. DO NOT ORDER THROUGH THIS COMPANY. I will be pressing charges."

"If I could assign a negative rating I would!! Purchased a Notre Dame de Paris book. Order confirmed. Two days later I got an email saying my order was cancelled but ecampus did not provide reason. I called customer service 4 times in the course of several days, only voice mail, NEVER a call back. Stay away, this company is a sham in every sense of the word."

"Customer service ****! I chatted with a representative and was told that the books would be checked in 5-7 business days after ups delivered them and payment would be sent promptly. Well, that day has come and gone. I chatted with a second representative and that one told me it will now be 6 weeks before they can send payment. I WISH I would have read the reviews on this website before I sent the books. I work at a private school where we are changing the curriculum so we were trying to sell these unused, new books and purchase what we need.


TAKE CAUTION DOING BUSINESS WITH THEM. TAKES FOREVER FOR THEM TO SEND YOU PAYMENT. "

"They take your money then tell you they can't process your order for security issues which has NEVER been a problem anywhere before. Customer service is absolutely no help whatsoever. If you're looking to gamble with your book money they're your option!"

"Wasted $150 of my own money. "