"Paid for expedited shipping. Something went wrong with Shipping. No communication from seller. I had to purchase new books because they could not take any action until the previous books were checked in. Even though they were returned from the shipper that process was quoted to take 10 Days. The customer service person gave no other options nor offered any assistance. He just kept saying “sorry for the inconvenience”
As normal this seamed like a good deal. But if you need text books in a hurry. Probably not a good choice! "
"We paid $28 for next day shipping, but after three days we hadn't even been notified that the order has been processed. We cancelled the order, and got the book elsewhere. We will never shop on your website again."
“Good morning,
I apologize for the confusion and inconvenience this has caused you. However, we do not offer a 'Next Day' Shipping method. Our services include an option for 1 Business day delivery, for delivery of your item within one business day from shipment. However, as listed on our site, most orders will need at least 24 hours processing time before shipment will occur. Your item was listed with an extended processing time of 3-5 business days. Processing time cannot be expedited. As you requested a cancellation, a full refund was issued back to your payment method. Should you wish to give us another chance, I have applied a discount to your account due to this confusion. You can apply this in the check out screen above the card entry field.
Erin”
"I ordered two books and only got one ....I have never had a problem before but I'm already going into the third week of class and I don't have a book! Not happy this go round ."
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As the item was shipped on 01/20/18 and shows delivery 01/25/18, we can offer to set the account to receive a full refund if you no longer need the item due to the delay. As a courtesy due to this inconvenience I have applied a discount to your account. Should you wish to give us another chance you can apply this on the check out screen above the card entry field.
Erin”
"Cheap and fast delivery on books"
"Quick delivery and awesome service"
"I love shopping on this website, always gives the cheapest prices."
"I think if you return within a reasonably given time you should not be charged. I’m sure it was in the fine print, but I don’t think it’s fair. "
“Good morning,
I'm sorry to hear that you've had a bad experience. Our return policy is listed on our help desk and is readily available for new and existing customers. As listed on your site, most items ordered from eCampus.com can be returned for a refund (excluding return shipping charges and a 10% restocking fee) for up to 25 days after the date of shipment. All discretionary returns have this policy, but obviously there are exceptions such as, if you item arrived late or damaged, wrong book was delivered, or it was missing contents to be included such as a two-volume set only having one volume. As a one time courtesy due to the confusion, I have waived the normal restocking fees. Once your item is returned and received, we will issue the refund back to your original payment method.
Erin”
"Too long to receive books. "
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your item has shipped and shows delivery as of 01/20/18, we can offer to set the account up for a full refund if the item arrived too late and is no longer needed. As a courtesy due to the inconvenience, I have applied a discount to your account. Should you choose to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”
"Bought the book, they never sent it, refunded me the price but never let me get the book. Useless website and waste of my time"
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"The book came on time. No complaints from me."
"I ordered 4 books and I received 3 out of the 4. The fourth book is the one that cause all the trouble because they didn’t have it in stock and didn’t mention that. So after waiting a week for this book, they say the books price increased so I had to pay an extra $17 for that and then once I paid that, the order still hadn’t came into their inventory so I had to cancel my order and they never answer their customer service phone. And they never tried to even appease me. I had to demand a credit get added to my order because of this inconvenience.
Also, they lied whenever I had already placed the original order($67), then the next day I got an email saying my card was declined and my card was actually charged. So when customer service finally called back the price jumped dramatically from the original orders price 12 hours prior! NOT HAPPY!"
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If any amount was successfully charged to your card, then it is typically removed from your statement within a few business days. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you requested a cancellation, a Full refund for this item was issued back to your card and should show on your statement within 3-5 business days. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"You cancelled my order without calling me or anything and took my coupon code as well without refunding me the code."
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"Took way longer than 3 days to be delivered and I when I called the morning after my night order to cancel due to a mistake, I was told it had been shipped already and I had to wait until I got it to be able to send it back and ask for a refund, if only that email informing you of shipping wouldn’t have arrived the day after that conversation... tried to contact them multiple times after and nothing happened, then finally I decided tu use the chat and a nice guy helped figure out the mess. I will not order from you again. "
“Good afternoon,
I'm sorry to hear that you had a bad experience. Once an order has been processed for shipment, we cannot cancel the order, though tracking may not be available for several hours. Due to this, there can be a delay in receiving the shipment confirmation email. However, should you track the item, you can see the date it was registered in shipment concurs with the initial statement provided by the customer service representative. A full refund was noted to be set up for you so you could return the item once it arrived, and I show that the chat representative made sure to set that up for you to allow the return. As you selected Economy shipping, the item was not set to arrive within 3 days, but within 4-8 business days. I apologize for the confusion that this experience has caused you. Once the item has been received we will issue the funds directly to your original payment method. Please keep in mind, once released, funds can take 3-5 business days to show on your available statement.
Erin”
"y'all sent me two of my three books and told me to wait 7-10 days for my third one. its been 11 and i want the book i purchased"
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. With this item on your order, it was listed with an extended processing time in the description page. This means that it can take longer to ship, as it requires we get it from an outside supplier. As a courtesy due to this confusion and inconvenience, I have applied a discount to your account. If you wish to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”
"Very fast shipping and very good packing. Thank you"
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I apologize for the inconvenience. Once the item had shipped, something occurred during transit and the item was deemed undeliverable. It was returned to sender and was recently received back at our facility. A full refund has been processed and should show back on your statement within the next 3-7 business days. As a courtesy due to the inconvenience and confusion, I have applied a discount to your account. Should you wish to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”