"They messed up the order but then promptly fixed it. "
"No problems. Each book better than discribed."
"Great savings on my book, great fast delivery"
"I did business with a competitor because your alert system somehow found fault with my shipping address. No other online vendor seems to have a problem with me only you guys.
"
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"The book I received was very affordable, I saved so much money. The only thing was that there was writing in one of the first couple pages and I wasn’t aware that there would be writing in it because it wasn’t in the description of the book."
"Fast shipping and got a coupon for 5$"
"Won't tell me when my order is shipped. Or how or who to contact. They process your order and charge you then leave you hanging. "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you requested to cancel the order a full refund was issued back to your original form of payment. This can take 3-5 to show back on your original statement. As a courtesy due to the delay and inconvenience, I have applied a discount to your account. Should you wish to give us another chance you can apply this in the check out screen above the card entry field.
Erin”
"I still haven't received my book"
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The secondary item on your order was listed with an extended processing time of 3-5 business days. This means that it can typically take up to 3-5 business days for the item to leave our facility. Your item was shipped on 01/16 and shows delivery on 01/23 per the tracking information. I apologize for any confusion or inconvenience this has caused you. As a courtesy, I have applied a discount to your account. Should you wish to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”
"It has been 2 weeks and I still have not received my book. Terrible service on getting this out to me"
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you requested a cancellation, a full refund was issued back to your original payment method. Please allow 3-5 business days for the refund to fully show on your statement. As a courtesy due to the delay and inconvenience, I have processed a discount to your account. Should you wish to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”
"Please cancel my order. Worst ever."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your order was shipped on 01/19, I cannot cancel the order. However, I have set your account so that you can return the item for a full refund if it is no longer needed. If you need assistance with returning your item, you can contact us by phone at 888-388-9909.
Erin”
"Ordering process was simple and my books arrived quickly! Will order here again!"
"I ordered a book I could not find on any other site. I was pretty excited that it was available through eCampus. I waited 8 days and never heard anything. When I checked it online because my daughter needed it for class, it still had not shipped and they didn't know when it would be available. Apparently it was on back order. Just seems I should have been sent an email or something letting me know instead of me having to track it down."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your order has shipped and was confirmed as delivered on 01/24/18, we can offer to set the account up for a full refund if the item is no longer needed. Please contact customer service if you wish to process this request. As a courtesy due to the delay and inconvenience, I have applied a discount to the account. Should you wish to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”
"I was needed this book for a college class I am taking and didn't want to go to the local college to rent it for twice as much as I was going to paid for this book. One of my friends rented it from the college, being used of course and got it right away. I in the other hand am glad I waited a little longer to get my book, first this book is in some much better condition then hers and I paid half of what she did. Thank you so much, I will definitely be ordering from you guys again. "
"Simple and straight forward experience."
"Easy order and fast delivery."
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I'm sorry to hear that you item has not arrived. According to our records, you contacted customer service and they issued for a replacement, as the item appeared lost in transit. Tracking on the replacement confirms delivery on 01/22/18. Unfortunately, once items have been shipped from our facility, we do not have control over the shipping provider during the delivery process. If there is ever an issue with an order, we strongly encourage reaching out to our customer service so we can investigate the matter and resolve it for you as quickly as possible. I hope that the matter has been resolved to your satisfaction, but please let us know if you have any other concerns.
Erin”