"Great services overall from book selection to customer service. "
"Everytime I have rented a book from ecampus, the prices have been unbeatable, and shipment has always been delivered on time. Their return dates are bit more generous than other sites"
"Very good. Received book quickly and it was in very good condition for a used book."
"It took a while to get my book but it was definitely worth it for the price!"
"Got exactly what i asked for but it took longer then it should to be delivered"
"The book arrived faster than estimated and is in great condition."
"Placed order with two day shipping. Processing time was not displayed on page when I was placing order. It wasn't until I wanted to check on the status of the order that I discovered the processing time would take 3-7 days. This should be shown before order is placed as well as on order confirmation. "
"Book arrived on time and in good condition."
"Didn't get books I asked for and I cancelled my order "
"It has taken about 3 weeks now for my book to ship. I even paid for faster shipping. First, they told me after a week that the book had not gotten into their warehouse yet. Then, I did not hear anything from them for about two weeks. Finally, they sent me an email saying it was on its way, but i still have not seen it after 4 days. Overall, not a good first experience with this service. "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your order was shipped on 01/17 and shows delivery on 01/22, we can offer to set up a full refund on your order should you need to return it. Due to the inconvenience, I have applied a discount to your account. Should you be willing to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”
"I placed my order online 9 days ago and still have not received an email saying my book has shipped. I check the order status and it says it is still processing."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your order was shipped on 01/23/18 and was listed as delivered on 01/26/18, we can offer to set your account up for a full refund if you wish to return the item, should it have arrived too late. As a courtesy due to this inconvenience I have applied a discount to your account. You can apply this in the check out screen above the card entry field.
Erin”
"Still waiting for my book to ship. Almost two weeks. "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you requested to cancel the order, a full refund was issued back to the original payment method. As a courtesy due to this inconvenience, I have applied a discount to your account. Should you wish to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”
"I was sent the wrong book and I emailed the site and still have gotten nothing back. So I'll just shell out the $80+ for a textbook at my school bookstore even though I can't afford that right now but I need the textbook to pass my course."
“Good afternoon,
I'm sorry to hear that the item you received was incorrect. Unfortunately, mistakes can occur during the packaging process. In many cases, if you reach out to our customer service office, we can issue either a replacement or a refund for the order. Email service is, unfortunately, our slowest method of response and we likely have not had a chance to read or reply to your message. I have emailed you at the address on file to discuss this matter with you further so that we can determine what options might be available. I hope we can resolve this matter to your satisfaction.
Erin”
"Shipping was slower than expected. Should have paid for expedited. The book was more tattered than the description. My son will still use it because it's not a book he'll want to keep. Not sure if I'll use this site again."
"Very quick to respond to my concerns "
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you requested to cancel the order, a full refund was issued back to your original payment method. As a courtesy due to this inconvenience, I have applied a discount to your account. Should you be willing to give us another chance, you can apply this on the check out screen above the card entry field.
Erin”