"I was happy with the shipping and the amount I paid, but I feel that the condition of the book was not good. Good be better. "
"The school bookstore did not have any copies of the English book I needed. In fact, none of the schools in the area had a copy of the book. ECampus.com said they had the book for either rental or buying. I ordered it. Two hours later, I received an e-mail saying a copy of the book could not be located. Although disappointed, I was able to immediately continue my search. I appreciated the quick response. I was not left hanging for several days expecting a book."
"My order was cancelled twice because I didn't use my middle initial on my mailing address. The computer automatically cancelled the order thinking it might be fraud. When I called customer service I was told all he could do was resubmit the order. When I asked to speak to a supervisor I was told that a form had to be filled out & someone would call me within 24 hours. The agent had no problem solving skills whatsoever, all he kept doing was apologizing. I think it's ridiculous that I'd have to wait another 24hrs before my issue would get resolved. So in order to get my book I had to place the order again & then wait 3-5 days for a refund from the cancelled order. Not sure I'll order from them again. "
"The only redeeming thing about my experience was that the book is in good condition. However, I paid 23 extra dollars for my book to arrive next day and the book did not arrive until the day after I requested it by. If you are going to advertise for next day shipping and have people pay a premium for it then that shipping should be guaranteed. I do not think I will be ordering from this site again because of the inconvenience this caused me and I would appreciate it if the $23 I paid to ship my book could be refunded. "
"My order was unexpectedly cancelled originally, but my second order was successful "
"I used ecampus all throughout undergraduate school and now I am in law school and I am still very pleased with this service!"
"Quick delivery, great support, and excellent prices. "
"eCampus was easy to work with and got our books to us fast. Returns at the end of the semester were easy too."
"couldn't have been easier and more affordable! Great experience"
"I searched a few websites and found that this was the lowest priced site for the book I needed. Plus the $5 off coupon was a great addition. Book arrived on time and in acceptable condition."
"I ordered the book, and I had to cancel the order because it wasn't shipping. The refund process and timing was acceptable though."
"No communication at all. No updates either"
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your item has shipped, we can offer to set the order up for a full refund if you no longer need or want the item. As a courtesy, I have applied a discount to your account. If you wish to give us another chance you can apply this in the check out screen above the card entry field.
Erin”
"We received the “book” wrapped in a rubberband. The holes to go into a binder were torn. We have to repair them to be able to put them into a binder. I emailed you and never received an answer. I can’t believe you get over 50 dollars to rent this book in such condition. "
“Good afternoon,
I'm sorry to hear that your item arrived damaged. In many cases, if you reach out to our customer service office, we can issue either a replacement or a refund for the order. Email services are unfortunately our slowest reply method. As our busiest time of year is when classes are just beginning, in situations such as this we would typically recommend contacting us by phone or by chat. I have emailed you at the address on file so that we can discuss the options available. I hope we can resolve this matter to your satisfaction.
Erin”
"Website was easy to navigate, rates very reasonable, and the books in excellent condition. "
"Consistently good prices on used books; ships quick, no hassles"
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I apologize for the confusion and inconvenience this has caused you. However, we do not offer a 'Next Day' Shipping method. Our services include an option for 1 Business day delivery, for delivery of your item within one business day from shipment. However, as listed on our site, most orders will need at least 24 hours processing time before shipment will occur. As your order was placed on 01/10/18, it was shipped on 01/11/18 and listed as delivered on 01/12/18. As a courtesy due to this confusion, I have applied a discount to your account. Should you wish to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”