"It was excellent. Excellent "
"Book did not come at all! So disappointed!"
"I had some issues with my debit card, but ecampus was super helpful! Also, because it causes a delay, they gave me free upgraded shipping! A++ and I will continue to use them to finish out my college career! :) Thanks guys, you rock!"
"I got my book on time, and it was in great condition !"
"I was able to get the book I needed and it was in great used condition and it was delivered right on time. "
"Horrible experience for me won’t ever use you guys again. I tried to order a book multiple times and you guys kept canceling my order. I needed the book at a certain time which messed that up so thanks for that."
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"I paid $33 for 2 day shipping on 2 slips of paper with access codes. And it took almost a full week for me to receive them. It took them 3 full business days to even put them in the mail. When I reached out TWICE to customer service with my dissatisfaction on paying for A 2 day shipping service I didn't receive I was ignored."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In the case of your order, both items were listed as having an extended processing time, requiring at least up to 48 hours to be prepared to ship. This means that it can take longer for the item to be received, as processing cannot be expedited. As a courtesy due to the confusion and inconvenience, I have applied a discount to your account. If you wish to give us another chance you can apply this discount in the check out screen above the card entry field.
Erin”
"Great price and fast shipping "
"I really like the service. It's cheap and it's on time! I definitely recommend this site to any and every one!"
"I love using ecampus!!!!!!!"
"I paid for the 1-2 day shipping and it arrived 8 days after I ordered."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The item that you ordered was listed with an extended processing time due to it not being readily available on hand for shipment. We list the processing time on the description page so that customer can be aware of how long it may take for the item to leave our facility. Unfortunately, expediting your shipping method does not expedite the processing time. As a courtesy due to the confusion and inconvenience, I have applied a discount to your account. Should you wish to give us another chance you can apply this in the check out screen above the card entry field.
Erin”
"My books never on time and I have to call so many times "
“Good afternoon,
I'm sorry to hear that the item you received was incorrect. Unfortunately, mistakes can occur during the packaging process. In many cases, if you reach out to our customer service office, we can issue either a replacement or a refund for the order. Per your conversation with a previous representative on 01/16/18, a replacement was mailed to you for the correct item and tracking shows delivery as of 01/19/18. A prepaid label is available in your account for you to return the incorrect item you received in error, at no cost to you. As a courtesy due to the inconvenience, I have applied a discount to your account. Should you choose to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”
"The ordered book arrived in a timely manner and in great condition. "
"I have been ordering books since my college experience best place to get a book for a reasonable price. I'll recommend this to anybody 5 stars is what the company deserves!"
"Looking for a textbook that was fairly rare and most places were priced outrageously. Yours was reasonable and available."
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you requested a cancellation, a full refund was issued back to your original payment method on 01/18/18. You should see the funds back on your statement within 3-5 business days from this date. As a courtesy, due to the inconvenience, I have applied a discount to your account. Should you wish to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”