"I ordered the wrong book and wasn't able to cancel it less then 30 minutes later, instead they said I have to return it once it comes in.... this is ridiculous. I appreciate trying to promptly ship books out, but inconveniencing college students isn't a way to increase your business. "
"I ordered a book on eCampus, but accidentally hit "submit" before I had entered the CVV on my credit card. I thought the page would not process, but site said my product had been ordered. Several minutes later, I received an email from eCampus saying that I needed to complete my checkout. I went onto the site and found that the product I wanted to buy had its price raised significantly (from like $39 to $110). I knew I could get the book for less than $110, so I went to another seller and rented it from there. Several days later, eCampus informed me that the order had in fact been processed (despite that email). Fortunately, eCampus ended up not being able to fulfill their order due to supplier issues and cancelled my order. If they had not, I would have rented two copies of the same book because of their poor communication."
“Good morning,
I apologize for the confusion. We do have an automated email that is sent out if you navigate away with an item in your cart prior to continuing the check out. This email can often end up received due to customers having multiple windows open while they price check, so that the system doesn't immediately recognize that you have checked out when you close another window from our site. In many cases, you can sign in and view your recent history and it will show any orders recently placed on your account dashboard, so you can confirm if the order processed successfully. Pricing unfortunately can vary based on supply and demand, and it does look like we ran out of stock for this particular time around the time of your initial order. Due to the confusion I have applied a discount to your account. If you wish to give us another chance you can apply this on the check out screen above the card entry field.
Erin”
"Ordering was really easy. Shipping was fast and arrived before some other books I ordered from a different site around the same time. Not even a blizzard stopped this book from arriving! "
"Found my textbook here and it was cheaper than Amazon prices. Easy website. OK shipping speed, but shipping could be cheaper. "
"Horrible won't respond my book was lost"
“Good morning,
I'm sorry to hear that your item did not arrive as scheduled. Once an item is shipped, we trust USPS to get the item to you in the time-frame that is specified. In some cases, items can be lost or damaged in transit which does delay or stop delivery. Our records indicate that you have reached out to us about this issue, primarily by email, and that a representative has responded and processed a replacement order as your item was listed as lost in transit. Your replacement shows delivery as of 01/24/18. As a courtesy due to this inconvenience, I have applied a discount to your account. If you wish to give us another chance, you can apply this on the check out screen above the card entry field.
Erin”
"Affordable textbooks and good service"
"I got my textbooks before the expected day. Thanks"
"I rented books from eCampus throughout undergrad and have never been disappointed. The books are always in good shape with minimal writing and highlighting in them. My most recent rental was for a law school textbook that I couldn't find anywhere but the bookstore, and they weren't offering rentals, only sales. Not only did eCampus offer to rent it for less than half of the bookstore purchase price, the book was BRAND NEW IN SHRINK WRAP when I received it!! I'll definitely be using eCampus for more rentals!"
"Was the cheapest rates for rentals I can find and fast shipping."
"When I needed to cancel the order due to the class being full, they did it immediately. Great customer service, fair and reasonable prices. I will definitely use the service for future textbook needs. "
"Shipping on time, good price "
"I have used this site twice, both times for access cards to my school's preferred math program, ALEKS. I was so concerned about the first one because it was listed as a "used" access card, but it was a lot cheaper than the "new" option on the site and it was so much cheaper than what my school wanted. I thought, surely they can't make me pay for an access card that doesn't even work? Of course when it got here (in a timely manner) I put it in and it definitely worked; I have no idea why they listed it as used. I just had to use them again for another access code, which again was quite a bit cheaper than what my school wanted for it. My school adds tax and ludicrously expensive shipping, and eCampus will give you free standard shipping on orders over $35 so I saved on tax, shipping, and overall price.
eCampus has saved me so much money! eCampus also has a lot of coupon codes that can be applied to any order to save even more money, and they are all well-known and easily accessible through Google. Plus, they have an awards program and it doesn't take ages to build up to a good prize like some other awards programs do. Of course, the prizes are more coupons, but you can get quite a few points per purchase. In just those two purchases, I earned 2 $10 gift cards, valid on orders of $60 or more (I used one on the second order). I chose to use my points for this particular gift card, but there are more options, and it goes up to $20.
I've never had to deal with their customer service or with having to return anything to them, which of course is really the most important part of a business. It's important to know how their customer service is and how well they handle it if something goes wrong. Unfortunately, I couldn't comment on that. I admittedly am slightly reluctant to order from the site sometimes in worry of my order being cancelled because they ran out of stock and didn't update it on their site, so I try to look for my books on Amazon first. But if eCampus has your books for the cheapest price, you can really get a good bargain here compared to other sites and especially college bookstores.
If you place an order from eCampus directly (I cannot speak for their marketplace, of course it's a marketplace so it's risky), be sure to order your books well before you actually need them. If you want to be safe, if you place an order and eCampus doesn't ship it within maybe 2 business days, then perhaps contact customer service and ask about the status of your order. If you're then informed that the order was cancelled due to an error on their part, then you should hopefully have plenty of time to order from somewhere else. I don't know how good they are with communicating order cancellations to you time-wise, but they shipped both of my orders within 1 business day, so if they aren't shipping it quickly then it wouldn't hurt to check so that in the worst-case scenario, you aren't paying expedited shipping elsewhere if they informed you late that your order has been cancelled. If you order from here, don't forget to Google the coupon codes you can use at checkout!"
"No update or anything (tracking number, etc.) about my order. When I contacted them, they said that my book wasn’t even in stock. I want my money back. "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. Per your request by email, your order was cancelled on 01/19/18. A full refund has been issued to your original payment method and should show within 3-5 business days. Due to the inconvenience, I have issued a discount to your account. If you are willing to give us another chance, you can apply this on the check out screen above the card entry field.
Erin”
"The price was great and my book arrived on time for my first assignment! Would definitely reorder."
"I usually order rental books from Amazon, but thought I'd give ecampus a try. Good price and rent time, but delivery took a bit longer than expected. "
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I'm sorry to hear that we were unable to accommodate your request. Unfortunately, as you reached out to us by email, we did not receive your message until several hours later when the item had already been processed for shipment. If an issue occurs and you need to make immediate changes to your order, we typically recommend contacting us by phone or chat so that we can take care of the matter within those next few moments. As a courtesy, your account is set up for a full refund to be issued on the return of the item. A prepaid label is available in your account to use so that you can return the item. If you have any issues returning the item, or accessing the label, please reach out to our customer service office at 888-388-9909.
Erin”