"I am in law school. I need my books as soon as I can get them at an affordable price. I ordered my books almost 2 weeks ago and they have still not arrived. Over $100 dollars for a freakin’ book to rent that wasn’t even shipped for a week. No, I don’t mean received. I mean, it didn’t ship until a full week later. Then the book has been in the state of destination for over 2 days and it still hasn’t arrived. I spoke to customer service and their answer was “well you can cancel if you want”.... what kind of customer service is that? Then they said “your book is on its way to you right now” and I said, “how is that possible you just said it hasn’t shipped yet, so which one is it?”, and they just gave me an attitude and said I “could cancel.” The book still hasn’t arrived and this is completely unacceptable. I am a new law student and had planned to use your service for the next three years as I was able to find a difficult to obtain book, but now I will NEVER be returning. Just horrible. "
"Ordered my book almost 10 days ago, got charged and it still has not shipped...
Terrible service "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your item has been shipped as of 01/19/18, I have set the account so you can return it for a full refund if the item is no longer needed. As a courtesy due to the inconvenience I have issued a discount to your account. If you wish to give us another chance, you can apply this on the check out screen above the card entry field.
Erin”
"I had to go back and forth with the company because they sent only one part of a TWO VOLUME SET. They’re resending it tomorrow. Told me if it’s once again only one part I’m “better off just sending them back for a refund”. "
“Good afternoon,
I'm sorry to hear that an item was missing from your package. Unfortunately, mistakes can occur during the packaging process. In many cases, if you reach out to our customer service office, we can issue either a replacement or a refund for the order. As you spoke to a representative on 01/17/18, a replacement order was issued for another set to be mailed. According to tracking, the replacement was delivered on 01/19/18. As a courtesy due to the confusion and inconvenience, I have applied a discount to your account. Should you wish to give us another chance, you can apply this in the check out screen above the card entry field.
Erin”
"Price have been fair and service great. They are my first pick for books. A+
"
"Book was delivered in a timely manner and in excellent condition "
"Great loved this site! Books have always been in good shape!"
"I really appreciate the eTextbooks that are available for students. I can listen to my assigned class reading while I am driving and on my iPad.
Also, excellent customer service here too! My professor wasn’t aware that the title of the books were wrong and I bought the wrong book accidentally. I reached out to customer service explaining the confusion and they quickly refunded the my error book allowing me to then purchase the correct book.
This is an amazing business that helps me learn on the go and online.
Thank you EBooks!"
"First time ordering from eCampus. Received the book in week's time. Very happy!!"
"My fist time renting a book and it was easy and fast delivery!!!"
"Easy, delivered quickly, updates provided. "
"Late book delivery on books "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your order has already been shipped, if you determine you do not need it please contact us and we can assist you with returning the item for a full refund. You can reach our customer service at 888-388-9909.
Erin”
"Always have trouble using this site."
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"Ordered my books with classes beginning in less than a week and still got them before classes began. "
"One of the 4 books I ordered has not yet been shipped and it has been 10 days. After I sent an inquiry the end of last week, I received notification that the book is not in stock and will be shipped once it is. Unfortunately, classes start in 4 days."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As the item has shipped, you have the option to return it for a full refund if it is no longer needed. You can contact our customer service to get a prepaid label if you choose to process a return. Due to the delay, I have processed a discount to your account. If you choose to give us another chance, you can apply this discount on the check out screen above the card entry field.
Erin”
"package arrived, but not my textbook."
“Good afternoon,
I'm sorry to hear that your item was not received. Unfortunately, mistakes can occur during the packaging process or items can be damaged and lost in transit. In many cases, if you reach out to our customer service office, we can issue either a replacement or a refund for the order. As you had not contacted us, we were unaware that there was an issue with your order. I have emailed you at the address on file to discuss the matter further and determine how you wish to proceed.
Erin”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your item shows delivery confirmation as of 01/19/18, you are welcome to return it for a full refund if it is no longer needed. Due to the inconvenience, I have applied a discount to your account. If you are willing to give us another chance, you can apply this discount on the check out screen above the card entry field.
Erin”