"Book came quickly and easy to find "
"Book never arrived. Would be a 1 but they were relatively easy about refunding the cost."
"In my search for my textbook, they had the cheapest and longest amount of time to rent them!"
"I can usually find the books I need for classes, however not all the time. Also, I feel like some of the prices are too high. I can find books on other sites for less and are in better condition than the ones I receive, but I trust ecampus because they deliver books quickly. It's the reason why I'll pay that little bit more to have my books to me by school and not have to wait 10-25 days for them."
"I was mailed the wrong book when I order two day shipping. Also I did not receive a return label for the wrong book as promised. "
“Good afternoon,
I'm sorry to hear that the item you received was incorrect. Unfortunately, mistakes can occur during the packaging process. In many cases, if you reach out to our customer service office, we can issue either a replacement or a refund for the order. According to our last records on your account, you have spoken to a representative and a replacement order was made. The tracking for this package shows that delivery occurred 01/15/18. The prepaid label for the return of the incorrect item is available on your account under the Return for Refund section. Select the received incorrect item from the drop down and it will allow you to access a prepaid UPS label. If you need assistance with your return of the incorrect item, you can contact our customer service office at 888-388-9909.
Erin”
"Book was exactly what I ordered. But it did arrive a day late. "
"I ordered a textbook and the website said that it would take 3-5 days to ship and instead it took 9 days to ship after I got an email saying that my order was processing. "
"I’m trying to call the customer service phone line to figure out what to do, but after sitting on hold for 21.16 minutes still no one answers. I gave up for now. But my son is a week into the semester still without a book. "
“Good afternoon,
I'm sorry to hear that the item you received was incorrect. Unfortunately, mistakes can occur during the packaging process. In many cases, if you reach out to our customer service office, we can issue either a replacement or a refund for the order. I apologize for our longer wait times, but with our busy season it does tend to lengthen hold times. I have emailed you at the address on file to discuss the matter further and determine what options are available. I hope we can resolve the matter to your satisfaction.
Erin”
"My order was cancelled, I was given a blanket reason for the cancellation, the same blanket reason from another company. It is my opinion that it was cancelled because the company did not want to ship to Alaska. "
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"Cheap books, WHEN either renting or buying.
Rental return made simple."
"saved money and it all came in one box"
"Got my textbook timely, good condition, cheaper than anywhere else. Hope returning is just as smooth."
"Customer service is poor. "
“Good afternoon,
I'm sorry to hear that you had a bad experience with our customer service. We typically try to help as best as we can. According to the last notes on your account, you had contacted us to request that your order be kept for you to pick up at our bookstore location. Unfortunately, the order had already been shipped and was in transit to you, so we could not request it be held. In most cases, unless you place the order through the bookstore service number, then the online placement will select shipping options. If you wish to place orders directly at the bookstore in the future, you can contact them at 859-514-6812. Please feel free to contact us at customer service if you have any issues or concerns about the delivery of your items, at 888-388-9909.
Erin”
"I ordered my books for $80, which was cheaper than my school offered them, and my order was cancelled for some reason. When I tried to reorder my books three days later, the price was up to $200 and I had to rent them from my school. The worst part, it has been two weeks and I still have not gotten my money back from my first order even though it was only supposed to take 3-5 days."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. In many cases customers have found that the billing address entered did not match what their card company had on file. You may wish to review the information you entered to ensure it was entered correctly. If you wish to give us another chance, I have applied a discount to your account. You can apply this in the check out screen above the card entry field.
Erin”
"Website was very easy to use and shipping information was accurate "
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you requested a cancellation, a full refund was issued to your original payment method. It can take 3-5 business days for this to fully show back on your statement. As a courtesy due to the inconvenience, I have applied a discount to your account. If you wish to give us another chance, you can apply this credit on the check out screen above the card entry field.
Erin”