"What I ordered and what I received were two different things. ecampus sent the wrong book. Not satisfied at all!!!!"
"They cancelled five of my books for absolutely no reason and argued with me when I asked why. DO NOT USE THEM."
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. In many cases customers have found that the billing address entered on the order does not match their card payment, which will trigger the cancellation. I would recommend reviewing the information on your order to ensure this information is accurate.
Erin”
"I order a book and realized it was the wrong one. I contacted the seller to cancel and the order was quickly cancelled without any problems. "
"I ordered my book 1-6-18 in plenty of time for the 1-18-18 class. I emailed today (1-16-18) to see where it was. Surprise, surprise, they don't have the book in stock. They were sure to charge my credit card for the book they didn't have and negated to let me know they did not have the book in a timely enough manner so that I could at least try to find another one before class. In fact, had I not emailed them, they would not have contacted me at all regarding the transaction and would have likely kept my money. Stay away from this company; 3rd class all the way and zero apologies. "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. However, as we could not get a new estimated time from the publisher for this item, it was cancelled and refunded on 01/09/18 and an email was sent notifying you of this. As a courtesy due to this inconvenience, I have issued a discount to your account. If you wish to give us another chance, you can apply this credit on the checkout screen above the card entry field.
Erin”
"They have not taken the option to pay with PayPal and do not deal with Canadian Visa cards. "
"Affordable and always have my books!"
"My order got cancelled in my best interest..lol. that's what the email said. Pathetic."
"I received exactly what I ordered in great time and saved quite a bit of money
"
"When I ordered the book it said it was available for shipping that there was one in stock, 1 week later the book had still not arrived, no email as to why. So I contacted customer support and got a reply that they get their books from suppliers and it was taking longer than expected. I also paid for expedited shipping as well, a lot of good that did! So it’s been 3 weeks since I ordered the book that was suppose to be here within 3-5 days and I just got an email today that the order is delayed due to difficulty getting the book from their supplier. They shouldn’t be selling books if they don’t have them readily available!! Won’t make this mistake again!"
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. I have emailed you at the address on file to discuss how you would like to proceed. I hope we can solve this to your satisfaction.
Erin”
"I bought and confirmed order for a book to then receive an email that my order was cancelled because they could not find a seller. Why are you advertising a book you do not have access to?"
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As we could not get the item from the supplier in the original time frame we had listed, your order was cancelled and refunded so that you might be able to get the item from another source. A full refund was issued and should show on your original payment method within 3-5 business days. As a courtesy due to the inconvenience I have issued a discount on your account should you wish to give us another try. You can apply this discount in the check out screen above the card entry field.
Erin”
"I got an ebook and the app you have to download to read it is glitchy. Sometimes it wont even open the book. Also you have to continuously go back to the website to access it. Its just time consuming. I wish there was easier access"
“Good afternoon,
I'm sorry that you're having trouble with the eReader application. Once the item has been downloaded and activated, you should have no need to go back to the website to view your item. It should show and be immediately accessible in your eReader. Our customer service office offers technical support if you need assistance accessing your title or troubleshooting our eBook services. You can reach us at 888-388-9909. Please feel free to give us a call so we can walk through the process with you and provide assistance!
Erin”
"Short/ no very helpful... never go to ecampus again"
"Not necessarily a reflection on eCampus but I ordered a textbook from another seller through eCampus on January 4, 2018 and as of January 16, 2018 I have yet to receive it or any tracking information regarding the shipment. The other part of the shipment that came directly from eCampus was delivered several days after the order was placed, excellent speed and efficiency. The order also had a tracking number provided so I could track and get alerts to see what process of the shipment the package was currently in. I have contacted the other seller of my other textbook, but have yet to receive any communication, although it is early, as I just sent communication to them via e-mail.
Thank you,
Donnie Prentice"
"Books were in a worn but useable condition at great prices!"
"We service prompt and excellent service. The books were exactly what we ordered and they arrived in just a few days. Sending back rental books was a very easy, hassle-free process. Thank you. "
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I'm sorry to hear that the item you received was incorrect. Unfortunately, mistakes can occur during the packaging process. In many cases, if you reach out to our customer service office, we can issue either a replacement or a refund for the order. I have emailed you at the address we have on file to discuss the matter further and determine what options would be available. I hope we can resolve this matter to your satisfaction.
Erin ”