"Item was noted to be available. Once I ordered, the item went on delay."
"Easy to find on the website. Fast shipping. Major satisfied!"
"Nice website, easy to order. Found what I was looking for at a good price."
"Have contacted this company over 5 times regarding a $200+ refund that is supposed to be put back on my card. Every time someone finally responds (a week later) they say the refund will be processed but it never is. I'm about to file a complaint with the BBB and will NEVER use this company again. Beyond frustrating and unprofessional. Use Chegg. They actually have customer service. "
“Good morning,
I apologize for any confusion this process may have caused you. Our records indicate that your refund was processed on 01/09/18, once your items had been confirmed as received and checked in. As your rental items were past due, we must first confirm that the items have been returned and received before a refund could be issued. Your credit to your card does take longer to process, but that is due to banking policies. Usually you should see the funds within 3-5 business days for the release date. If not, it is recommended that you contact your card company to confirm if the refund was received. Your in store credit shows that it was applied and you have even recently used it on another order service. In store credit will typically show immediately after check in, but refunds to the card are based on banking procedures.
Erin”
"Took way too long to ship; customer service questions were answered quickly, but, unlike any other company, they tell you to factor into shipping time all sorts of processing time that ended up doubling the time it took for me to receive my book. despite my concerns, no one at eCampus offered to do anything to speed up or improve my experience. very disappointed."
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. Some items may gain an extended processing time, as our suppliers handle the larger influx of orders. As a courtesy due to this inconvenience, I have applied a discount on your account, should you wish to give us another try. This discount can be applied in the check out screen above the card entry field.
Erin”
"The book I received was new! No writing or highlighting etc. - perfect!
I ordered it a bit too late for the start of the semester but it arrived within the time frame.
"
"Always a perfect experience. Great site and super user friendly!"
"it was great! thanks!!!!!!"
"The prices for ecampus are great and this particular book had the best price around. However, the cashback they offer doesn't tell you until after you've rented or bought that you need $10 minimum to redeem it. Thankfully they offered a free $5 coupon to put me over that limit. The book arrived in a timely manner but it came in a package that can't be reused. It would be nice to get a package that I could return the book in instead of having to find another box for it. Other than that I'm pleased."
"I rented two books for my NMSU Dual Credit students and they arrived in plenty of time for their classes. I wish Amazon shipped books as quickly as eCampus!!!!!! Thanks so Much!!!"
"I ordered 2 weeks before classes started, and learned the book would not ship until the day before classes started. Every other service I've used ships them out right away. I ended up canceling and getting it from another service, on time. "
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you have already requested a cancellation, a full refund was issued and should show on your original payment method within 3-5 business days. If you are willing to give us another chance, a discount has been applied to your account. You can use this on a future order in the check out screen above the card entry field.
Erin”
"I ordered books for my son on January 1. He asked about the status of the order, whether we received confirmation, on the 5th. Having not heard or seen a confirmation, I started a live chat with customer service. First I was told it takes 24-48 hours for the supplier to get the books. When I noted that much time had already lapsed, I was told the book was on backorder and would not be shipped until it was back in stock. I had to cancel the order and spend a bunch of money to have the book expedited from another supplier. If I hadn’t checked with eCampus, we would still be waiting on a book that wasn’t coming. An email notification would have been appropriate. Can’t say I recommend this service!"
"I would deal with again. Happy with seller"
"Good experience with this company. Much better pricing than Amazon or Chegg. "
"I ordered two textbooks and my order got cancelled and I was unable to reorder until I spent half an hour on hold and then had to reorder through a representative. "
“Good morning,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you requested the order to be cancelled, a full refund was issued back to your original payment method and should show within 3-5 business days. As a courtesy due to this inconvenience, I have applied a discount to your account. Should you wish to give us another chance, you can apply this discount in the check out screen above the card entry field.
Erin”