"Prompt service, easy to use website"
"Book was supposed to be shipped in 3-4 bus. days. After day 6 I requested a refund, as THEY didn't even have the book yet. So shipping would be extremely delayed. "
"When I checked out I chose the free shipping option because it said my books would be delivered by Jan. 11th, here we are Jan. 15th and still no books. When I chatted with a representative she informed me I was incorrect on when the books should be delivered and offered me no assistance. I am unhappy that I have started classes and haven't received my books and that the "customer service" rep. was rude and offered no help. "
“Good afternoon,
I apologize for the inconvenience. Our shipping selections offer an estimated business day time frame for delivery and not an exact date. However, UPS tracking did initially state that the item may reach you by 01/11 based on transit time. This estimated date is not always accurate. Unfortunately, it seems that USPS has not updated the tracking for the package since it entered their care and the item appears lost in transit. Our records indicate that another representative has reached out to by email to notify you of this and that a replacement or has been requested to arrive to you within the next 1-2 business days. For more information about the update of your items, please view your email or contact customer service at 888-388-9909.
Erin”
"You canceled my order for a text book I needed. I was forced to go buy it somewhere else at the risk of not getting it on time! Thanks for nothing."
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. In many cases, customers have confirmed that the most common cause for this to occur is if their billing address was entered incorrectly, based on what their card had on file. You may wish to review the information and see if any errors were listed. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"Ordering with ecampus has been a very pleasurable and pleasant experience my first time and now for my second time. I really like the free little goodies that come with the purchases, those make me very pleased and happy! Overall great experience!!"
"awful customer service. Never ordering a book here again."
“Good afternoon,
I apologize for the inconvenience. Mistakes can unfortunately occur during the packaging process. In the case where an incorrect item is received, we typically will try to offer either a replacement or a refund. Per the records on your account, a representative attempted to place a replacement request for you on 01/11/18, but our warehouse was unable to supply the item in the time frame she had requested due to a short of supply. Per your request on 01/15/18, a full refund was issued back to your original form of payment. You should see this refund within 3-5 business days. In addition, should you wish to give us another chance, I have applied a discount to your account. You can apply this in the check out screen above the card entry field.
Erin”
"Price was good, but the shipping was an issue. Using USPS made the book about a week later than the anticipated arrival."
"I bought a book you offered for sale on your website, you accepted my purchase, and then sadly informed me that you were "not able to find a copy." In the big-boy-world, you don't advertise something for sale unless you have it to sell.
You are a scam, not to say "scum."
"
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As we were unable to get a new estimated date of shipment from the supplier, we processed a cancellation and refund for the order so that you might be able to look for your item from another service. As a courtesy, should you wish to give us another chance, I have applied a discount to your account. You can apply this discount in the check out screen above the card entry field.
Erin”
"The prices are good. However, I take issue with the fact that there is no live customer support. You can chat with someone, but for me it takes longer than having someone answer a phone call and take care of my issue in minutes. Chatting is okay, but not when you are addressing issues with an order. I called several times, but I was on hold for over 30 minutes and never received a phone call back. I was able to solve my issue via chat but I don't think it is the best way to do it."
"I sent an email letting them know of the mix up. They replied by telling me to call them. I still haven't received either book I ordered."
“Good afternoon,
I'm sorry to hear that you did not received the correct item. In most cases, especially as you have multiple items on your order, the issue can be resolved much more quickly if we can speak to you directly by phone. As email is our slowest response method, the representative you spoke with was likely hoping to get the issue resolved for you as quick as possible so that you would not have to wait for additional replies. In the issue of an incorrect item received we would typically offer either a replacement or a refund. I have emailed you at the address on file to determine what options might be available and try to resolve this matter to your satisfaction.
Erin”
"So according to the website I was going to wait 24-48 hours for it to ship ajd grt it pretty quick. Cool, a week later I get an email saying it hasn't shipped yet and I'll get it in 3-5 business days. I have assignments due in 2 days. I talked to 2 people, first person did nothing, second one gave me a refund for it back. Never buying again, no trust."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your order was cancelled, a full refund was issued to go back to the card and should typically show within 3-5 business days. As a courtesy due to this inconvenience, I have applied a discount to your account. If you wish to give us another chance you can apply this discount on the check out screen above the card entry field.
Erin”
"No only did you not own the book I needed, I paid an additional $50 for 1-day shipping which was more than the cost of the book, YOU DIDNT SHIP THE BOOK FOR 5-DAYs!!!! No help for customer support, I have reported you to the BBB and my Attorney General for fraud. DO NOT DO BUSINESS WITH THIS COMPANY"
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that the item had an extended processing time of 3-5 business days before shipment would occur. Your item was shipped on 01/15/18 and should be delivered by 01/16/18. As listed by a previous representative, a refund of your shipping cost has been applied and should show on your statement within 3-7 business days.
Erin”
"Good pricing
Fast delivery
Book arrived in great condition
Would order again from eCampus.com
"
"Ordered a book which specifically stated it contained the book and access card, but when it arrived it was only the book. I paid extra $16.99 to have expedited shipping so my daughter would have it time for classes now my only option is to pay again for rerun shipping and a restocking fee. "
“Good afternoon,
I apologize for the inconvenience. We cannot guarantee that supplemental materials, like access codes, will be included with your used or rented. These additional materials are typically valid for a one time use only. Due to restrictions by the publisher we are unable to edit book titles for new, used, or rented items. We include disclaimers in the product description to provide the most accurate information. I can understand how this might be confusing, but as you selected a Rental product, the access code was likely used by a previous owner. The only way to typically get an unused access code with your book purchase is if you purchase the item brand new. As a courtesy due to this confusion, I have waived the restocking fees for your return so that you can return the item for a full refund.
Erin”
"Rented a book, which was not a book... it came as papers held together by a rubber band and the papers were 3 hole punched. I was expecting a real book. Not my idea of quality when you spend over $50 just to rent."
“Good morning,
I apologize for any confusion that this order may have caused. When placing your order, the ISBN we send is based directly on the ISBN you enter to purchase. Each ISBN is unique to the edition and publication of an item, including the format type. The item that you ordered was listed as a Loose-Leaf item, which is a book without binding that comes available to place in a binder of your choice. This is a format which has had growing popularity with publishing services in the last few years, but the material is still accurate. If the pages arrived damaged or any were missing, we would be happy to investigate and assist you in the matter. Unfortunately the item you ordered was just in a format that was published and released for consumption without any binding. If you need further help, please contact us back at our Customer service line at 888-388-9909.
Erin”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you requested a cancellation, a full refund was issued back to your original payment method. It should show on your statement within 3-5 business days. If you are willing to give us another chance, I have applied a discount to your account. You can apply this in the check out screen above the card entry field.
Erin”