"I almost didn't order. Not knowing the condition of a used book is kind of important. Glad I did though, the book is in reasonable condition for being used and this was the best price I could find. I would've given 5 stars if the book had arrived on Jan 11 as projected instead of on the 13th. Glad to have it now - time to do my homework. "
"I tried to place an order twice and each time the order placed and then later I received an email informing me that the order was cancelled due to a vague 'payment issue' and when I tried to reach out on the chat option on the website the girl told me I would have to call to fix it. I called and waited for a long time on hold and never got to speak with an actual human being. Thankfully I found the book through a reputable e-commerce website. I am sure that the cancellation was well-meaning because I recently moved and my billing address had not updated (I changed it but it seems to take a while to process in the cc systems) but this could have been alleviated with a little communication. Which was gravely lacking. "
"I do not recommend using this site or any other site operated by their parent company. I ordered my textbook from this site only to have my order cancelled the next day. A refund wasn't even initiated until I contacted the company about the issue, which took nearly fourty minutes of sitting on hold before I could reach anyone. I then ordered the book from another site hoping to avoid interaction with the company again only to later find out they are owned and operated by the same parent company. After placing the second order from the other site, I ran into the same exact issue. A refund wasn't initiated until contacting the company once again and a several day wait for my refund to arrive. After all of this runaround, I was left with insufficient funds to attempt to rent a textbook in time for it to be shipped before the semester began due paying for the same book twice and never receiving it. I will never conduct business with this company again. "
“Good morning,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. Refunds are requested immediately after cancellation but can take 3-7 business days to fully process back to your statement. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"Ordering was simple & easy. It was a plus to be able to use extra $5 off promo. Only needed one book that was less than $35 so not able to get free shipping, but total price was still reasonable. Did choose expedited shipping to ensure delivery as needed & placed order on 1/2. Order was not processed until 1/8. This delayed delivery until 1/12 & made process frustrating & nerve-wracking as book was needed for start of classes & assignment due. "
"Planning on being ahead I ordered a book January 1 few days later I was notified it was delayed almost 2 weeks later it was cancelled now I’m not ahead I’m behind thanks to ecampus, I will not order again from this site."
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As we could not get a new estimated time frame for the item to be available to ship from the supplier, we cancelled and refunded your order so that you might be able to order from another service. As a courtesy, due to this inconvenience, I have issued a discount on your account should you be willing to give us another chance. You can apply this discount in the check out screen above the card entry field.
Erin”
"Quick delivery. Item came as promised. Terrific experience "
"I received the wrong book (someone elses order). I'm waiting to hear back from eCampus book so that I can be refunded for shipping and receive the correct rental book."
“Good morning,
I apologize for the inconvenience. Mistakes can unfortunately occur during the packaging and shipping process. In many cases, if you reach out to our customer service office, we can offer a speedy resolution to get you either a replacement or a refund for your order. As you requested, a previous representative has issued a replacement to be mailed to you and it should arrive by 01/17/18. A prepaid label is available in your account under the Return for Refund tab, to return the incorrect item at no charge to you. If you need additional assistance accessing this label or do not receive your item, please contact our customer service office at 888-388-9909.
Erin”
"I’ve purchased with this company three twice and the first time I waited 3 weeks to get an email that say they don’t have my textbook I needed for class. They give me a 5% off coupon for my inconvenience which I find completely disrespectful after I waited so long for my book. The second I purchased 3 textbooks and only received two and had to wait over an hour on hold trying to find my third book which they claim only two were purchased, but my printed receipt says otherwise. I hope these problem do NOT happen to anyone else as I am a college student and do not have the time or money to waste on textbook. "
“Good afternoon,
I apologize for the inconvenience. Your first order was cancelled as it was listed as an item "Not Yet Printed" and was essentially preorder for an item due to be published soon. When the publisher pushed back the available date but did not give us a new estimated date of publication, we issued a full refund on your order. The secondary order does show that one item was shipped separately but shipped on 01/10/18, the same date as your other items. You can track this package at www.ups.com with tracking number 1Z899E690374450488. I apologize for any confusion or misinformation that was given. You should receive this item by 01/16/18. As a courtesy I have applied a discount to your account, should you wish to give us another chance. You can use this discount in the check out screen above the card entry field.
Erin”
"Great experience and I’ll definitely order from here again"
"Not a single complaint! This was a great experience from start to finish and will now be the only place I shop for textbooks! Thanks!!"
"Rented one book bought two. The more expensive didn’t arrive with the other two and upon emailing the company I was told they were waiting on the publisher to send it to them. I asked for it to be cancelled. They emailed back and said it couldn’t be cancelled that it was already processed and was being shipped. The next day I receive a shipped email. I will be sending it back as classes started on the 8th and I ordered the book on the 3rd of January. It’s now the 13th and I still do not have it. Not at all satisfied "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you item shipped on 01/11/18, we can no longer cancel the order. I have set the item up for a full refund to be issued upon the return, since you have stated it is no longer needed. A prepaid label will be available in the Return for Refund section of your eCampus account.
Erin”
" Excellent! My books arrived very quickly and in excellent condition !"
"Enjoyed the fast free shipping.
"
"Got what I wanted, cheapest possible price anywhere, and got it when expected. I expect nothing else."
"First time customer and not happy. Ordered book on Jan 3rd. Book has not even arrived yet and they are asking me for a Review?! Book not due till 15th. Need it now! Yes..this is busy time..but this is the nature of your business. Fix it!"
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. Your order was shipped on 01/10/18 and is currently in transit to you. As a courtesy due to this delay, I have applied a discount on your account, should you wish to give us another chance. This can be applied in the check out screen above the card entry field.
Erin”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”