"I ordered 2 weeks in advance of the class beginning, and received it within 7 days. It's the exact book I needed and in great condition. Thank you!
"
"The website is easy to use, reasonable prices and the shipping is quick! And I received some free subscriptions which was a bonus for those long study hours!"
"no trouble - delivered quickly"
"The book arrived a little late and I was kind of in a need to use it, so if it can be delivered more quickly next time it will be better. The book condition was pretty good though."
"I ordered a Chemistry book, and the packing list said the name of the chemistry book. Yet, somehow, I ended up with a first-year nursing book. I won't be ordering from here again -_-"
"It took 10 days to process the order, and then another 7 days to ship/deliver the book. While I understand the usually “3-5 days to process” does not apply to every book, it took way too long to process mind. I wished I would have known, I would have ordered my books 30 days in advance just before my school begins. "
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your item has already shipped I can offer that you can return the item for a full refund, if it is no longer needed. Due to the delay I have also applied a discount to your account, should you wish to give us another chance. You can apply this credit in the check out screen above the card entry field. If you need assistance should you choose to return, please feel free to contact our customer service at 888-388-9909.
Erin”
"It was super easy and came fast!"
"Great shipping time. Got my books in time for class. "
"Terrible to deal with this company. I ordered this book for my daughter and paid 2 day shipping. I ordered this book in December and am still waiting. They should have had sold out and I could have continued to look. She has started her classes and the book is still not there. All I get is excuses and no book!"
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. Please contact our customer service to discuss the full options available for your order at 888-388-9909 and we will be happy to help you.
Erin”
"Everything was great.. Easy order and quick delivery. Thank you!"
"Always a great experience "
"They always have the books I need and are super prompt in getting them to my door! Quick and easy returns, too! I’ll always use them for my textbook needs! "
"No complaints. Book came as expected "
"Received exactly what I needed and in a very timely manner "
"I love eCampus! Always pulls through for me with the cheapest textbook rentals (for the most part)."
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I apologize for the inconvenience. Mistakes can unfortunately occur during the packaging and shipping process. In many cases, if you reach out to our customer service office, we can offer a speedy resolution to get you either a replacement or a refund for your order. As we had not received any contact from you at this time, we were unaware that there was a problem with your delivery. I have emailed you at the address on file so we can discuss this matter further and determine what options might be available.
Erin”