"Fantastic my book arrived"
"I’m in grad school and I have been using eCampus since undergrad. They have great prices and always keep you informed on your order status. "
"Now I won’t be able to do my week one homework for class. I want a refund. "
"They have good prices but shipping speed is very poor. It takes over 3 days before an item is shipped. For this reason, I use ecampus as a last resort. "
“Good morning,
I apologize for the inconvenience. Shipping times can vary and in many cases we will ship items within 24 hours of the order date. However, we are closed on weekends and most major holidays, which can affect shipment time. As your order was placed on 01/01/18 and we were closed for the New Years Holiday, we did not receive your order until 01/02/18. Your order shows it was shipped the very next business day on 01/03/18 with tracking number 1Z6W418A0341404875. As a courtesy due to the confusion I have issued a discount on your account, available should you choose to place another order. You can apply this discount on the check out screen above the card entry field.
Erin”
"After waiting about a week for my book, I was sent the wrong book although the receipt I’m the shipment box has the proper book listed. "
“Good morning,
I apologize for the inconvenience. Mistakes can unfortunately occur during the packaging and shipping process. Per the notes listed on your account, a customer service representative has already issued you a replacement order for your correct book to be delivered to you. Replacement orders can take 2-3 business days to be delivered. A prepaid label is available in your account to return the incorrect item at no cost to you. If ever an item arrives and is not suitable for your needs, be it incorrect or damaged or ect, please contact us at customer service so that we can rectify the issue for you as soon as possible. In addition, due to the inconvenience, I have issued a discount on your account should you wish to give us another try. You can apply this discount on the check out screen just above the card entry field.
Erin”
"The book come in really fast which was AMAZING! "
"I have tried to rent a book through this website multiple times and it keeps canceling. "
“Good morning,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"awful service. Really gave me a hard time getting books in time for class "
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. At this time your order for "American Constitutional Law" is still processing. Please contact us at customer service at 888-388-9909 to let us know if you would like any changes made to this order.
Erin”
"My text book was delivered on time and in excellent condition. "
"My experience hasn't been good. I received different shipping info and delays constantly. I still don't have my books for class."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. I have emailed you at the address on file so that we may discuss the matter further and determine what options are available. I hope we can resolve this matter to your satisfaction.
Erin”
"My order of rje book was confirmed but seller was not able to deliver,.and my order was cancelled. This is frustrating. Why selling items while bot available? Theft!"
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As we were unable to get a new estimated time of arrival from our supplier, the order was cancelled and a full refund was issued. This refund typically shows on your original payment method within 3-5 business days. Due to this inconvenience, I have applied a discount to your account. Should you be willing to give us another try, this discount can be applied in the check out screen above the card entry field.
Erin”
"I ordered my books early in order to not fall behind in the reading. Today, I am informed that eCampus does not even have the books. By this time, it will probably be harder to find the book and of course, no doubt pay a higher price. I wish eCampus took this textbook service serious. I am sick and discussed!!
"
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. I have emailed you at the address on file to discuss the matter in more detail. I hope we can resolve this matter to your satisfaction.
Erin”
"My first order is lost. I am told I have to wait until x amount of days before they will replace it. You can clearly see that it never made it out of TN 7 days ago ( I am in CA) and if it did it would have been here by now. Hopefully they have what I need in stock and will expedite ASAP tomorrow. Class starts Monday so while their pricing was good, I should have gone with Amazon for peace of mind. In addition, one book was not available and they cancelled the order for that book. When I went online the next day it was available at triple the price. They did honor my original price, but none of this has gone smoothly."
"ok, I ordered my book and i paid for extra shipping for it to get here with enough time to complete my winter class work. It showed up late, and they wanted to take a 10% stocking fee back and a $7 shipping fee so i would get absolutely no money back, they said they'd waive the stocking fee but nothing else even though it was their fault, I had to buy an online book for more $$. ridiculous and i will not be renting from them ever again and i will also tell other people not to. "
"After 5 days late they charged full price for used books. You get more time for a house payment. Then when I wanted to send back they told me as long as they got the books back the day before the conversation I could get half my money back. How is it possible to send a book back the day before? This place is a scam. Now I'm out $400.00 for 2 used books. FRAUD!!!"
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. This particular item was listed with a processing time of 3-4 business days from the order date before the item would ship. As your order was placed on 01/01/18 and we were closed for the New Years Holiday, we did not receive your order until 01/02/18. The weekends are not considered business days and the 4th day of processing was 01/08/18. Your item was shipped on 01/09/18. As your item has been delivered as of 01/12/18, you are welcome to return the item for a refund if it is unneeded. As a courtesy I have set the account to receive a full refund due to the confusion. Please feel free to contact us at customer service at 888-388-9909 if you need further assistance.
Erin”