"I've only rented twice from eCampus. Last semester I rented a book and it came brand new and was perfectly fine - no problems with returning it. Overall a great experience. This semester I've ordered most of my books from eCampus and I'm still waiting over 10 days from placing my order for two of the books I ordered to be shipped. My semester starts in less than a week and I need to read before class. Unfortunately, even if they were to ship it tomorrow it would get to my apartment late. Now I have to find another way to read the material. Hopefully they ship it soon or else I might have to cancel the order and buy the remaining books at the school's co-op.
I contacted customer service, but have yet to receive a response. "
"Happy with the book. Good condition and got here fact."
"Very easy to work with and the text notifications are extremely helpful in making sure you remember your due dates. I'll keep using ecampus for the duration of my college career"
"Most of my experience has been good, have gotten books late and wrong orders before but only a couple times"
"Fast shipping, will use again!"
"Not all of my books have come yet...ordered two weeks ago and they claimed they would be shipped in 3-5 business days. Two came, waiting on the last one "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As we were unable to to confirm an exact date for the item to become available once more, we have cancelled the order for your delayed item and issued a full refund to your original payment method. Please allow 3-5 business days for this to show on your statement. In addition, due to this inconvenience, I have applied a discount in your customer account should you be willing to give us another chance. You can apply this discount in the check out screen above the card entry field.
Erin”
"I got the book I ordered a couple weeks after ordering it. Condition was true to the description. Only complaint was that I didn't receive an email on when it was shipped."
"Order cancelled twice that I didn't request, promised 2 day shipping and it's been 6 days still no books, unauthorized charge on card, Chat support was no help"
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. I show that another representative has already assisted you with replacing your order. In addition, if you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"fast and friendly service"
"eCampus provided me with the cheapeast textbooks I could find for my next semester. The eWards program saved me money on my purchases along with the coupon codes they have for 5 dollars off. I definitely recommend this site for purchasing textbooks. The shipping is fast too!"
"For a college student on a budget scampi’s is extremely helpful for getting expensive textbooks for a low price. Usually in great condition, the textbooks always arrive before classes begin and if you don’t need the book it’s not hard to return the book! I always compare prices for renting my books. In my opinion, $200 is a lot better than $700 for books. Great won’t go to anyone else. "
"Ordered a book and was told it would ship with 3or 4 days. Oooops. Three or four days later,”Oops. We don’t actually have that title. Sorry.” Really? The don’ list it as for sale!"
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As the seller could not provide us with an estimation of when the item might be available once more, we issued a cancellation and refund so that you might have the chance to look for it from another service. If you wish to give us another try, I have applied a discount to your account for a future order. You can add this discount on the check out screen above the card entry field.
Erin”
"The last couple of times I've ordered I have had shipping issues. My last order was sent to the wrong post office twice. Now I have a delay on 1 of my 3 books. I still haven't received any books and my classes have already started. Frustrating."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As we were unable to to confirm an exact date for the item to become available once more, we have cancelled the order for your delayed item and issued a full refund to your original payment method. Please allow 3-5 business days for this to show on your statement. In addition, due to this inconvenience, I have applied a discount in your customer account should you be willing to give us another chance. You can apply this discount in the check out screen above the card entry field.
Erin ”
"My other got cancelled numerous times, and I needed to books by I certain date. One get cancelled so I had to order it again on another site and it still has yet to come in. My overall experience was awful "
"Was told the book was delivered but it was not in my mail box. I don't know if it is a post office problem or what."
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available. I have emailed you at the address we have on file so that we can discuss the matter in further detail and determine how you would prefer to proceed. I hope we can resolve this to your satisfaction.
Erin”