"Affordable. Great condition. Fast."
"I ordered a book I needed for a course that's starting soon. About a week later, I get an email from them stating that my order has been cancelled. No explanation, just cancelled. This leaves me with less time to find the book elsewhere and get it before the course begins. Thanks guys! I won't be using ecampus again!!"
"Did not get my book. And no communication on what was going on. Just a refund."
"Have never rented a book online before and this was a perfect transaction. Placed the order online and then called to find out when it would be shipped as we paid for faster service. The gentleman on the phone gave me his direct number and had me call back in 15 minutes because the order had not even shown up yet on his end. Called him back and he assured me that we would receive it in 2 days which we did. Couldn't be more pleased with the book rental."
"I always have a great experience from renting or buying from ecampus. Very fast service."
"Every time I have spoken with eCampus.com/Knetbooks staff they were very helpful and knowledgeable. eCampus/ Knetbooks is a very reputable company that delivers books ontime, are reliable and have excellent customer service. Unlike some textbook rental companies that you can only communicate via chat or email; you can reach an eCampus/Knetbook staff members during normal business hours. I highly recommend this company to rent or purchase textbooks."
"Very pleased with service."
"I received 2 out of 3 books ordered in a timely fashion. I am still waiting for book #3 and classes started today! Sent 2 emails and only received one response. Disappointed to say the least. "
“Good afternoon,
I apologize for any inconvenience this has caused you. With high customer contact volume, email service is our slowest method of reply and can take several days to receive a response. Our records indicate that ISBN 9780393646399 was shipped on 01/08/18. Per your invoice and the items listing, it has an extended processing time of "
Print on Demand: 2-4 weeks." This means that the item can take 2-4 weeks to ship as it is printed as orders come in. As your order was placed on 12/22/17, the item was shipped within this time frame. Due to the confusion, I have issued a discount on your customer account should you wish to return to us for next semester. You can apply this discount on the check out screen above the card entry field.
Erin”
"For one, I used ecampus for years not realizing how much more I was paying than other sites. I ordered one book from ecampus and after not receiving any correspondence for 10 days that the book had even left the facility to be shipped, I made an inquiry as to when I could expect to receive the book. I was notified that the book was no longer available and to call back if I had any further questions... Yes, I have a question! When can I expect my refund and why was I only notified of this after an inquiry? Needless to say, I was then panicked having to order from another site and have the book expedited so that I could have it in time and found that amazon had the book available for a 1/10 of the price... Even with the expedited shipping. If I ever receive my refund, which has become highly suspect, I will have saved myself 90% of the original cost that I stupidly paid. Ecampus was recommended to me by a friend, but I tell you now... that was not a good friend."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As you have requested a cancellation, a full refund was issued back to your original payment method. depending on your card company's policies, it can take 3-5 business days for this to show back on your statement. As a courtesy, due to this inconvenience, I have applied a discount on your customer account. Should you be willing to give us another try, you can apply this discount in the check out screen above the card entry field.
Erin”
"Awesome and caring customer service"
"Books come from multiple locations, never receive books by the time advertised. Class started last week, I'm still waiting. Books are in good condition "
"Packaged well, condition good, and received on time before classes start. Best rental price I could find."
"I placed an order on 01/01/2018 (8464450) stated on page that would ship 3-5 days. As of 01/08/2018, still showing as processing! Not sure what to do, my daughter needs book by 10th for class. Shipping seems to be longer than stated each time I have ordered. "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your item was confirmed as shipped as of 01/09/18, it is now in transit to you and should arrive within 4-8 business days per the economy shipping method that you selected. As a courtesy due to this inconvenience, I have also applied a discount to your account. Should you be willing to give us another chance, this discount can be applied in the check out screen above the card entry field.
Erin”
"I wish I could give less stars. I ordered my books December 29th, the order was canceled January 1st. I then called to see what was going on and the woman I spoke with said their system is very sensitive and that it would kick an order if it didn't like something with the payment. Mind you my payment already went through. Their system may be sensitive but not sensitive enough to alert me before they let me place the order so that I could change any discrepancies the system might see. She did help me place a second order and gave me two day shipping credit which was awesome and I really appreciated it. After that order was placed it also got cancelled but the money came out of my account again so now I'm down for two payments. I called back a second time to find out what was going on the woman Place me on hold and I hear click and I got hung up on. Nobody even attempted to try to call me back after I was on hold for an hour. I call back a third time I get a man who tells me I need to contact my banking Institute to which I say it's not my bank it's your system. He said well that's just what they tell us to tell you guys to do. I said so you're not offering me a real solution. He goes well that's just our policy to inform you to contact your banking Institute again offered no solution. I then use my boyfriend's card who has ordered stuff through eCampus for 2 years now and the 3rd order placed then it too was later cancelled. I received a charge a third charge at that on my account the same day even though I didn't use my card or authorize the charge. So now my bank accounts been charged 3 times and my boyfriend's account and charge one time making for charges for a order of books that never been shipped. So here it is two and a half weeks later and I have no books for my masters class. I'm extremely unsatisfied and I was really hoping for a good experience but that never happened. "
“Good morning,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"My book was paid but I was informed they cancelled the order. I don't understand why a company would cancel a paid transaction. Will order my books elsewhere "
“Good morning,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”