"The first order went great and I had no complaints. However with the second order something went wrong and I never got to receive my book, the funds return was timely but the experience was ruined by unexpected cancellation."
"However, this is the 2nd time I have ordered books to find out 6 days before class they do not have the book. (Ordered through their marketplace). I had to find the book somewhere else and pay a lot more money, plus extra shipping to have my book by the start of class. Be sure to return your books on time if you rent them, otherwise, they automatically charge you the full price of buying the books."
"My experience has been one of complete satisfaction. Thank you!"
"It was easy to order, pricing was great and the book was as described. Delivered as promised."
"Very easy, reasonable prices, simple return."
"Book in excellent condition and arrived as promised. Would highly recommend."
"Have still not received book order. This week will mark two weeks and I have still not received my book. Hopefully will get my book before my classes begin. May never use eCampus again."
“I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As your item was shipped on 01/08/18, it should be in transit to you. Please let us know if there are any issues with the delivery of the item or if you no longer need the item upon it's arrival. As a courtesy due to the delay I have applied a discount to your account, should you wish to give us another try. If you wish to use this, you can apply the discount on the check out screen above the card entry field.
Erin”
"Received in accurate time"
"Received textbook within 1 week. Excellent condition, as advertised. The money we saved allowed us to buy every textbook we needed for the semester. "
"Ordered books well in advance for class, class starts Monday and I have 5 chapters to read to prepare and the book is still not hear. Not even an email saying it would be shipped late! Awful! "
“Good morning,
I apologize for the inconvenience. As we offer a multitude of items for customers to purchase, some items may not be available in our immediate inventory and are provided by outside suppliers. In these cases, the items will have the listed processing times in the description page to alert you how long it may take for the item to be packaged for shipment. One of the items on your order had an extended processing time of 3-4 business days before shipment would occur. It was shipped on 01/03/18 and tracking was sent to you by email. As you selected economy shipping, our slowest method of delivery, this means that you would receive your items within 4-8 business days from shipment. As a courtesy due to the confusion, I have applied a discount for you to use on a future order in your account. Should you be willing to give us another chance, you can apply the discount in the check out screen above the card entry field.
Erin”
"Orders kept cancelling with no explanation "
“Good morning,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. Usually the most common cause that we have found is that the billing address may not match what your card company has on file. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
"Sent me an access code that didn't work then when I contacted them told me to go to cengage. Waste of time. "
“Good morning,
I apologize for the inconvenience. In many cases, access codes are received unopened from the publisher and sent right to you. In some cases, mistakes can occur such as an incorrect code being received or the code at manufacturing having been printed incorrectly. I would be happy to investigate the matter further and see what options are available to us to assist you. To do so, I have emailed you at the address on file so that we may discuss this situation in more detail.
Erin”
"Waste of time, researching your website...only to have my order cancelled "
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. As we were unable to get a estimated date for the item to be available once more, we cancelled and refunded your order in full so that you might have the chance to look for the item elsewhere. This refund should show on your statement within 3-5 business days. I apologize for the inconvenience.
Erin”
"Twice after going to the site to order a textbook and seeing the book was available, I ordered the book, then I get a notification several days later that the seller does not have the book after all. Ridiculous! Why does it show the Seller has the book in stock if they don’t! Will not use this site again! Once maybe that might happen, but 2 Times...no thank you. So now I have to rush order my textbook from another source and pay more money. Not happy!!"
“Good morning,
As you ordered through a Marketplace seller, we are required to give the sellers up to 2 business days to confirm their item as shipped. As these are personal sellers it is possible that they may not be able to ship the item immediately and may need to cancel the request. In the case of your three marketplace orders, two sellers cancelled the order as unable to ship and the other processed the item for shipment. The item shipped should be delivered to you no later than 01/16/18 through USPS per the seller agreement. If the item is not received, please contact our customer service at 888-388-9909 so that we can assist you with the matter and issue a refund if necessary.
Erin”
"Cancelled order for no reason and did not respond to my inquiry as to why."
“Good morning,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another chance, I have issued a discount on your account to be available in the check out screen. You will see the apply option just above the card entry field.
Erin”