"The book arrived quickly and was in great condition."
"I ordered my book+access code combo and saved a chunk of change! Shipping confirmation was sent hen it was on its way and the book arrived at the estimated time and in great condition! "
"It is a great program. Easy to order and very easy to return when complete. Books are in good condition!
Thank you"
"The price of the book was cheap and the shipping time was reasonable. I also like that there's a rental option available."
"I've only placed two book orders with eCampus.com and both times they've been canceled. Then I have to wait about 3 business days to receive the funds back on my card. I won't be ordering from them ever again! "
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. Usually the most common occurrence is that the billing address does not match your card criteria. Sometimes, it can be an insecure internet connection. I would recommend reviewing the information to be sure that it was entered correctly and, if needed, our customer service representatives can always assist you with replacing the order.
Erin”
"Quick shipping and product accurately described! loved that it was SO much cheaper than my college bookstore!"
"Ordered my book two weeks ago. Got a book yesterday that the book had still not even arrived im their warehouse. Classes start monday, so needless to say I am very unhappy."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand, especially with holiday closures. Your item was shipped today, 01/04/18, and is now in transit to you. Your item should be delivered within 4-8 business days per the shipping method you had selected. Your tracking number should be available within your customer account within the next 24 hours.
Erin”
"eCampus cancelled my order three times due to their internal policies. Their customer service personnel are polite and try to be helpful, but they do not seem to be well informed. eCampus needs to do a better job training their people and empowering them to do it."
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications.
Erin”
"Received my book just in time for class."
"When I order a book I assume it is because it is for sale. I don't understand how inventory is or isn't managed if I buy something and order is later cancelled. If the book is NOT available, then don't have it for sale. Now I have to start hunting down the book again before classes start. "
“Good afternoon,
I apologize for the inconvenience this issue caused you. As you ordered from a Marketplace seller, the item is sold by a personal seller and not directly through eCampus. Like with many other Marketplace services, the seller has 2 business days to confirm the order as shipped. Due to the holiday closures, the seller had up until 12/27/17 to confirm, and as they did not, a full refund was issued back to your original payment method. Please allow 3-5 business days for the refund to show back on your statement, depending on your bank/card company processing procedures.
Erin”
"Super fast shipping time and the book is in great condition
"
"Got exactly what I ordered in a timely manner. "
"Fast service, fair rental prices. "
"Received what I ordered arrived damaged would a new copy"
“Good afternoon,
I'm sorry to hear that your item was received damaged. According to our records you have already contacted customer service and one of our representatives has processed a replacement to be mailed to you. The item should arrive within 2-3 business days. A prepaid label is available in your account to return the damaged book at no charge to you. If you have any other concerns about your item or the replacement, please contact us at customer service at 888-388-9909 so that we can further assist you.
Erin”
"Its spring so I feel they jacked up the prices, and I never even got my book."
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand, especially with holiday closures. Your item shows that it was shipped on 01/03/17 and should be delivered within 4-8 business days per the selected shipping method you have chosen. If you no longer need or want the item, please contact us at customer service at 888-388-9909 and we can assist you with setting up the account for a refund.
Erin”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
That's great! I'm so happy to hear we were able to save you some $$! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”