"I love this site! It saves me so much money
"
"I compared prices on six textbooks using eCampus and three other sites. On five of the six books, ecampus was cheapest. My past experience has been that sellers wrap books well and ship quickly. Thanks!"
"I attempted to make a purchase which was for a Christmas gift and my ordered was summarily cancelled without explanation. I was left without a gift and had to place a rush order with another retailer paying double. It is fair to say that I will not be shopping at eCampus again, which is unfortunate as a student I am sure that a could find great deals on many of my textbooks for future classes. WOULD NOT RECOMMEND."
"I ordered books, y’all cancelled and took my money. "
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. Your refund was processed to the original payment method on 12/25/17 and should show on the available statement balance within 3-5 business days of that date.
Erin”
"I think the rating speaks for itself"
"was refunded on time and received fair compensation for issue experienced"
"I had an extremely HORRIBLE experience with ecampus! I will NEVER go through them again nor will I EVER recommend them to anyone I know!!! I paid $187 for a textbook on December 21, 2017 at 12:02pm, AFTER I called seconds before I ordered and spoke with a representative who confirmed the ISBN I wanted to purchase was in stock. My bank cleared the transaction and released the funds to ecampus on December 22, 2017 and I got a confirmation from both ecampus and my bank. A week went by and no email about my items being shipped so I called on December 27, 2017 at 5:32pm and the representative told me that my bank just authorized the payment ( which was a LIE!!!! I pulled up my transaction through my bank and also verified with my bank when they released the funds and authorized the payment to ecampus and it was on December 22, 2017. The female representative then went on to tell me that because I didn't pay extra to expedite my shipping it will be shipped in 3-4 days and should be here January 8, 2018. I explained to her by telling her THE ONLY REASON I did not pay to expedite the items I ordered because I was ordering them three weeks prior to my classes starting and their website said 3-4 days for shipping and I also called to confirm that my item was in stock! A few days passed and still NO EMAILS OR CALL BACK with an explanation of WHERE MY TEXTBOOK I PAID $187 for is at!!!! So I called on December 27, 2017 several times and was on hold three different times for 40 minutes EACH TIME I CALLED!!! So I emailed ecampus on that same day asking for a status on my items I ALREADY PAID FOR!! It is now 6 days since I sent my email about my items not being shipped and over TWO WEEKS OF ME PLACING MY ORDER AND PAYING!!!! My classes start January 4, 2018 and if I would've known that me ordering my text book almost three weeks prior to my classes starting would result in me NOT HAVING MY BOOK AND OUT OF $187 I would've NEVER ORDERED THROUGH THIS COMPANY!!!
This company basically stole my money because I have no product or an answer to where my book is?!?!?!?
Ecampus is EXTREMELY unprofessional and they DO NOT RESPOND TO EMAIL OR PHONE!!!!
I DONT HAVE MY TEXBOOK AND MY CLASSES START IN TWO DAYS! "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, especially around holidays, delays can occur with items that are ordered. Unfortunately, the publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. Due to this, we have issued a full refund to be processed back to your payment method. Please allow 3-5 business days for this to show back on your statement.
Erin”
"I ordered my books weeks ago and now I’m not even sure I’ll get my books in time for classes. "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. Please contact our customer service office by phone at 888-388-9909 to let us know your preference so that we can assist you further.
Erin”
"I placed the order as I needed the book quickly. I was notified 6 days later that ecampus had cancelled my order. 6 days is a ridiculous amount of time to determine if the book is actually available, If it's not available it should not be listed as an option. In this day and age of computers this shouldn't happen. If the problem was with an outside supplier they should be put on notice because it reflects very poorly on ecampus. The only positive I will say is that upon voicing my displeasure with customer service I was contacted quickly and offered a discount on the next book. By that time it was too late though, I had already ordered the book."
“Good afternoon,
I apologize for the inconvenience this issue caused you. As you ordered from a Marketplace seller, the item is sold by a personal seller and not directly through eCampus. Like with many other Marketplace services, the seller has 2 business days to confirm the order as shipped. Due to the holiday closures, the seller had up until 12/27/17 to confirm, and as they did not, a full refund was issued back to your original payment method. The in store credit offered has been applied to the account and will be available for any future order, as it does not expire. You can use this credit in the check out screen above the card entry field.
Erin”
"I ordered on Dec 21, it is now the 1st of Jan. It says my order is still processing. I start class in a week.. I NEED THE BOOK. "
“Good afternoon,
I apologize for the inconvenience. During our busy seasons, especially with holiday closures, delays can occur with items ordered. As your item had an extended processing time, this means that it was unfortunately split between two separate holiday closures for the Christmas holiday weekend and the New Year. Your item was shipped on 01/02/17 and is in transit to you now. Delivery should occur within 4-8 business days per the shipping method you selected. If you have further questions or concerns about your order, please contact us at customer service at 888-388-9909 and we would be happy to help.
Erin”
"I ordered an out-of-print book and it appeared to be in stock. Took almost a week for them to let me know that they didn’t have it and couldn’t find it. Had to rush and find another copy since it was for a gift. "
"worst possible experience"
“Good afternoon,
I apologize that you had a bad experience. As explained when you contacted us by phone, the address you requested the order be shipped to had been previously flagged for no future orders to be delivered to due to previous issues with that location for delivery services. We are willing to ship orders to a different address or location of your preference but cannot place orders to that address. A full refund was issued back to your card and should have shown on your payment method within 3-5 business days from the cancellation date. If you have further concerns or questions about the order or its cancellation, please contact customer service at 888-388-9909.
Erin”
"Arrived in a timely fashion"
"I ordered 2 books separately, payed with different cards on both of them and they kept canceling my orders for no reason. I know my cards work, waste of time. "
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. If you wish to give us another try, I have applied a discount to your account for you to use on a future order. This can be applied in the check out screen above the card entry field.
Erin”
"I ordered a textbook and used my dad's credit card that I use for this situation. The order didn't go through and my dad got the "did you make this purchase this" text and asked if it was me and replied yes. The order goes through and the next day it gets cancelled due to "irregularities in the payment info". I sent an email letting them know what happened and all they say is they are out of stock and the best they can find is one for 200 dollars (the one I ordered was 130 total) and didn't seem to care at all. They just gave me a refund and I had to order the order from another place "
“Good morning,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution and should show on the statement within 3-5 business days. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. Typically the most common is if the billing address on file does not match the one registered to your payment.
Erin”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. A full refund was issued back to your card and should show within 3-5 business days from the cancellation date.
Erin”